Ujjwal Kumar
House No 127, Venkatraman Nagar 4th Main Road, Hasthinapuram, Chrompet Chennai 600064
Summary
I seek challenging opportunities where I can fully use my skills for the success of the organization. Hard working server who thrives under pressure and goes above and beyond to create unforgettable guest experience, over 15 years of experience in Hospitality industry. Worked with Hotel and Airlines industry. Provided optimal customer experience through conflict resolution creativity and consistently working proactively in delivering high quality result and providing thoughtful and anticipatory service. Bringing a strong work ethic, interpersonal skill and customer service expertise.
Overview
18
18
years of professional experience
Work History
Base operation Cabin Executive
Air India
07.2012 - Current
- Oversaw hospitality operations for workforce exceeding 7,000 employees, ensuring exceptional service quality and guest satisfaction.
- Facilitated travel arrangements, ensuring seamless coordination of transportation and accommodation.
- Directed all food and beverage outlet operations to ensure exceptional guest experiences.
- Directed daily operations of food and beverage outlets to ensure exceptional guest service and operational efficiency.
- Managed event catering logistics for VIP services and corporate dining requirements.
- Facilitated departmental training sessions to enhance team skills and knowledge.
- Assisted in preparing and maintaining various reports, including safety audits, flight reports, and catering reports. Conducted CRM classes to enhance team skills.
- Engaged in corporate social responsibility initiatives to foster community relations.
- Contributed to ethics committee discussions and decision-making processes.
- Oversaw and coordinated collaboration with third-party vendors, ensuring timely completion of work orders and effective communication with clients.
- Supervised team performance and facilitated training initiatives.
- Developed and managed departmental budget to ensure financial efficiency.
- Oversaw operations of Tata-owned company, ensuring alignment with corporate objectives.
Assistant Manager Food and Beverage
Swiss Hotel
04.2011 - 06.2012
- Engaged with customers to resolve complaints and enhance satisfaction.
- Assisted managers and staff by relaying important information. Provided training sessions to enhance team skills. Engaged with customers to address inquiries and provide support.
- Resolved customer complaints through effective communication and problem-solving strategies.
- Developed comprehensive budgets for various outlets to ensure financial accountability.
- Maintained front desk organization and ensured availability of essential stationery supplies.
- Led training, supervision, and support initiatives for office staff, including reception and call center personnel.
- Organized and managed staff scheduling to ensure optimal coverage.
- Resolved emergency situations through effective troubleshooting techniques.
- Managed preparation and maintenance of office budget to ensure financial efficiency.
Supervisor
Hyatt Regency
07.2009 - 03.2011
- Assessed guest needs to develop tailored plans for enhanced satisfaction.
- Oversaw resolution of customer-related issues by coordinating with multiple departments. Managed staff scheduling and facilitated ongoing training initiatives to enhance team performance.
Food and Beverage Associate
The Lalit
01.2008 - 07.2009
- Communicate with c supervisor as well as other servers and event organisers.
- Assist with inventory, food storage and other closeout tasks.
- Assist in day to day operations.
Education
Bachelor Degree - Hotel Management
Durgapur society of management science
Durgapur01.2009
Higher secondary - undefined
B.I.C
Patna01.2004
Secondary - undefined
B.S.E BOARD
Patna01.2002
Skills
- Front desk Mangement
- Food and Beverage operation
- Office Management
- Vendor Management
- Safety Operations
- CSR
- Relationship Management
- People Management
- Event Management
- Transport Management
LANGUAGE
Hindi
English
Bengali
Tamil
INTEREST
Cricket, Traveling, Biking
Accomplishments
- CertiedFirstAidTrainer
Disclaimer
Signature: Ujjwal kumar
Timeline
Base operation Cabin Executive
Air India
07.2012 - Current
Assistant Manager Food and Beverage
Swiss Hotel
04.2011 - 06.2012
Supervisor
Hyatt Regency
07.2009 - 03.2011
Food and Beverage Associate
The Lalit
01.2008 - 07.2009
Bachelor Degree - Hotel Management
Durgapur society of management science
Higher secondary - undefined
B.I.C
Secondary - undefined
B.S.E BOARD