UJJWAL KUMAR
Customer Service Management
Motihari
Summary
Dynamic Customer Support Specialist with a proven track record at Bajaj Finserv, excelling in active listening and customer relationship management. Recognized for enhancing customer satisfaction through effective issue resolution and fostering strong client relationships, resulting in repeat business and positive feedback. Committed to delivering exceptional service in high-pressure environments.
Overview
2
2
years of professional experience
Work History
Customer Support Specialist
Bajaj Finserv
01.2024 - Current
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Education
Bachelor of Science -
M.S.S.G COLLEGE ARERAJ
Motihari, India 04.2001 -
Skills
Active listening
Timeline
Customer Support Specialist
Bajaj Finserv
01.2024 - Current
Bachelor of Science -
M.S.S.G COLLEGE ARERAJ
04.2001 -