UJJWAL MISHRA
Sr. Executive - Concierge
Gurgaon,HR
Summary
Successful Executive with over 3 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Overview
5
5
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Sr. Executive (Sales & Operations)
EazyDiner Pvt Ltd.
10.2023 - Current
- Supervised a team of 8 to 10 customer support executives, ensuring smooth operations and high-quality service delivery.
- Ensuring guests receive exceptional service by promptly and effectively addressing any concerns or complaints, in adherence to the required SOPs.
- Building rapport with guests to foster long-term relationships, and enhance their loyalty to the establishment.
- Coordinating with other departments to fulfill guest requests, and ensure seamless service delivery.
- Seeking feedback from guests and colleagues, staying updated on industry trends, and proactively seeking opportunities to enhance service quality.
- Respond to customer inquiries, and provide product information.
- Pitching the company’s products and services to customers via calls, chats, and emails.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Marketing Executive
Banaraswala Wire Mesh Pvt. Ltd., Hyderabad
08.2022 - 06.2023
- Built new business partnerships to drive a 100% increase in monthly customer acquisition.
- Leveraged CRM data to send targeted emails, designed to increase sales.
- Optimized sales methods to acquire and retain customers, which led to an increase in sales by 1.5x.
- Maintained detailed records of sales activities, and compared trends to identify underserved areas, and opportunities for improvement.
- Planned and executed events and marketing programs to increase qualified leads.
- Onboarded new customers efficiently by developing database listings, uploading information, and defining related lists.
Marketing Intern
Eazylife Systems, Chandigarh
06.2021 - 08.2021
- Contributed with Content Marketing on various social media platforms ie LinkedIn, Facebook.
Education
MBA - Marketing And HR
Ghanshyam Binani Academy of Management Science
Mirzapur 05.2001 -
B.B.A - Business Management
Ghanshyam Binani Academy of Management Science
Mirzapur07-2020
Skills
Market research and analysis
Customer relations
Team player
Team leadership
Customer retention
Administrative skills
Staff training
Certification
Digital Marketing
Timeline
Sr. Executive (Sales & Operations)
EazyDiner Pvt Ltd.
10.2023 - Current
Marketing Executive
Banaraswala Wire Mesh Pvt. Ltd., Hyderabad
08.2022 - 06.2023
Marketing Intern
Eazylife Systems, Chandigarh
06.2021 - 08.2021
MBA - Marketing And HR
Ghanshyam Binani Academy of Management Science
05.2001 -
B.B.A - Business Management
Ghanshyam Binani Academy of Management Science