UJJWAL SEN
Https://www.linkedin.com/in/ujjwal-sen-7172401b6
Summary
An organized result-oriented professional accustomed with proven skills;Seeking for a position to effectively contribute in a progressive company, which has a challenging and creative environment and offers ample opportunities for growth & personal development. Also helps to explore fully and realize potential.
Overview
12
12
years of professional experience
1
1
Certification
Work History
DevOps Engineer at Amazon
LDAP Services & AWS new region builds
Hyderabad
09.2022 - Current
- Assist with day-to-day systems administration, project implementations, and IT operations.
- Configured, managed, and monitored cloud-based services such as AWS EC2, S3, EBS, ELB, and RDS.
- Monitoring and managing production systems to ensure optimal performance and availability.
- Provide support of Audible's infrastructure (hardware, software, and OS including but not limited to servers, workstations, and networking.
- Contribute to the team's infrastructure technology planning to ensure site resiliency, as well as hardware lifecycle management.
- Maintain and enforce Information Security policies, such as application security, identity and access management, disk and file level encryption solutions, governance, compliance, and audit.
- Assist in the continuous development of current software applications, scripts, and automation.
- Created CI and CD pipelines with AWS-LPT using IaC to automate the build process of applications.
- Implementing automation where possible to streamline routine tasks and improve overall efficiency.
- Analyzed existing applications for performance bottlenecks and implemented solutions to improve scalability.
- Work with the team to manage the processing of incoming support requests, ensuring effective and timely resolution of issues, including coordinating with other departments to ensure problems are satisfactorily resolved.
- Documenting support processes and maintaining knowledge bases for efficient issue resolution.
(SRE) Regulatory Reporting -Axiom
JPMorgan Chase & Co.
Mumbai
11.2016 - 08.2022
- Partner with leaders in Legal Entity Controllers, Reg Reporting, Programme Management, Tech, and Application Development teams to cover start to end activities; production reporting operating models, agreement, and definitions on roles/responsibilities, SLAs.
- Assisting the client, troubleshooting, problem solving, bug finding, and providing technical as well as functional solutions.
- Standardization of OP models across mature locations. Op model GAP analysis and road map.
- Responsible for data reconciliation against the source data with generated report data.
- End to end batch processing and monitoring of daily batches via Autosys and ControlM.
- Server and Database maintenance activity and server health monitoring using GENEOS Active Console, AppDynamics, and Splunk.
- Developed automated deployment processes and scripts to ensure a smooth transition from development to production.
- Participated in disaster recovery exercises in order to test the reliability of the system.
- Provide engineering support for our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
- Associated with activities like Axiom Server Version upgrade, Axiom Client Version upgrade, and application patches.
- Drive projects that improve support-related processes and our customers' technical support experience.
Merger Team Lead
State Bank of India -TCS
Mumbai
07.2016 - 11.2016
- Analysis of data and reconciliation, preparation of scripts to identify conflicts of data.
- Established a mechanism to compare the data between pre- and post-merger activity.
- Prepare setup for execution of Mock data merger, and after migration testing of functionalities.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Identified opportunities for process improvements, implementing changes when required.
SRE - Risk Management & Regulatory Reporting
CITI bank Group -TCS
Kolkata
07.2015 - 06.2016
- Managed trades' analysis and risk assessment, deploying configurations and codes for investment banking operations.
- Oversaw batch processing, code promotion, and resolving production issues, enhancing system efficiency, and SLA adherence.
- Conducted troubleshooting, problem-solving, and debugging, significantly reducing system defects.
- Implemented source system connectivity, monitored feeds, and analyzed/report EAD values post-generation.
- Analyzed data from multiple sources to identify trends in legal issues related to risk management.
- Monitoring and managing production systems to ensure optimal performance and availability.
- Performing root cause analysis for major incidents, implementing preventive measures to avoid future occurrences.
- Developed automated deployment processes and scripts to ensure a smooth transition from development to production.
Senior Production Support Engineer -CBS
State bank of india -TCS
Mumbai
09.2012 - 07.2015
- Provided technical support for applications in development, test and production environments.
- Developed and maintained automated scripts to monitor system performance.
- Automated manual tasks using scripting languages such as Python, Bash, PowerShell.
- Conducted performance tuning of databases to maximize query response time.
- Assisting the client, troubleshooting, problem solving, bug finding, and providing technical as well as functional solutions.
- Support users to perform UAT testing, environment preparation, refresh with latest data to dry run, and performance run.
- Troubleshot hardware and software related issues within a distributed computing environment.
- Online transactions analysis and fix the same in case of any issue, OLTP.
- Maintaining database backup, DB reports, and syncing with DR DB.
- Created technical documentation including standard operating procedures.
- Collaborated with other teams to coordinate deployments across multiple environments.
Education
B.Tech in Information Technology -
Asansol Engineering College (WBUT)
07.2012
Skills
TECHNICAL SKILLS :
- Operating System: Windows, MacOS, Linux
- Proficiency in scripting languages such as Shell, or PowerShell, Ruby, Python(Basic) for automation tasks
- Familiar with XML,JSON,HTML
- Working knowledge with CICD Tools: Jenkins, AIM, Jules, IaC, Pipelines, Ansible, Micro-services
- Experience with Data Base Management & Recovery Oracle ,SQL & PLSQL Basic DBA administration
- Knowledge of cloud computing platforms of AWS & it’s services, for deploying and managing cloud-based infrastructure
- Familiarity with version control systems like Git, SVN for managing code repositories
- Ticketing tools : SIM, SNOW,HPSM,JIRA & ITSM Service Level Agreements(SLA), KANBAN
- Documentation: JIRA, Confluence, SharePoint, Quip & Wiki
- Scheduling : Crontab, Autosys, Control-M, DJS
- Monitoring Tools : AWS- CloudWatch, Carnaval, MWS, AppDynamics, Splunk, Geneos
- Understanding of networking concepts, load balancers and protocols for troubleshooting and optimizing network configurations
- Dev Tools: Eclipse, VsCode, RubyMine, Toad
- Application & Services : Axiom, Investment & Core Banking Solution , Risk Management LDAP & Active Directory
ADDITIONAL SKILLS :
- End to end Project planning and project management, Quality Assurance
- Driving Change & Release Management Process
- Infrastructure maintenance, upgrade, patching & Capacity planning
- Data Center Operations, Migration & Disaster Recovery
- Vendor coordination,Customer Service ,Stakeholder and resource management
- Creating RCA & COE document for the high priority tickets Also driving P1/Severity1 incidents
- Exposure in Regulatory Reporting,reports analysis and risk management
SOFT SKILLS :
- Strong communication skills for effectively collaborating with cross-functional teams
- Problem-solving mindset to identify and resolve complex technical issues
- Ability to work in a fast-paced environment and adapt to changing requirements
- Provide guidance and support to team members, assigning tasks and monitoring their progress
- Team player mentality to foster a collaborative work culture
- Write tutorials, how-to videos, and other technical articles for the team's knowledge base
About Me :
Experienced DevOps Engineer with a robust background in Production and Application Support.
EXPERIENCE SUMMARY :
DevOps/Technical Support Engineer with a demonstrated working experience of 12 years in diversified implementations includes analysis, design, scripting, root cause analysis and preventive measures, testing, debugging with a proven track record of exceeding customer expectations and improving overall satisfaction.
Skilled in resolving complex technical issues, implementing efficient troubleshooting processes, managing complex infrastructures and collaborating with cross-functional teams to enhance product stability. Expert in deploying automation and infrastructure as code, with a track record of reducing downtime and improving performance. Proven ability to develop and maintain CI/CD pipelines, ensuring stability, reliability and continuous delivery of high-quality software with maximum uptime.
Accomplishments
- Recipient of the AFSS awards for exemplary performance in the March.
- Honored with PAT awards for establishing infra and hygiene maintenance standards.
- Acknowledged with Spotlight award at JPMC for automation of BCP- DR/SR.
- Received OTS awards for exceptional contributions in Migration,BCP activities.
- Achieved TCS GEMS recolonization for outstanding training performance.
Certification
- ITIL Foundation Level.
- AWS Certified Cloud Practitioner.
- Certification on Axiom.
- Comprehensive training on Banking concepts by FNS .
- Training on Linux and DBA administration.
Languages :
- English Proficient .
- Bengali Native .
- Hindi Proficient .
Timeline
DevOps Engineer at Amazon
LDAP Services & AWS new region builds
09.2022 - Current
(SRE) Regulatory Reporting -Axiom
JPMorgan Chase & Co.
11.2016 - 08.2022
Merger Team Lead
State Bank of India -TCS
07.2016 - 11.2016
SRE - Risk Management & Regulatory Reporting
CITI bank Group -TCS
07.2015 - 06.2016
Senior Production Support Engineer -CBS
State bank of india -TCS
09.2012 - 07.2015
B.Tech in Information Technology -
Asansol Engineering College (WBUT)
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