Ujjwal Tyagi
Ghaziabad
Summary
A highly motivated and customer focused Hotel Management graduate with 3 years of hands-on experience in hospitality industry. Skilled in overseeing daily operations, managing guest relations, and ensuring seamless service delivery. Proven ability to enhance guest satisfaction, optimize staff performance. Strong organizational, and communication skills, couples with a deep understanding of hotel management systems.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Bar Server
Virgin Voyages Cruises
03.2024 - Current
- · Provide high-level customer service to passengers in multiple onboard bars and lounges.
- Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Contributed to positive team dynamics by supporting coworkers during peak periods and fostering open communication among staff members.
- · Enhanced guest engagement by recommending drinks and upselling premium items, contributing to increased revenue.
Bartender
Hyatt Centric
06.2023 - 03.2024
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
F&B Attendant
Emerald Resort & Spa
06.2022 - 12.2022
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Worked as a flair bartender as well.
- Suggest drinks to guests applying up selling and suggestive selling techniques, thus increasing beverage products revenue for the company.
Assistant Bartender
Hyatt Regency
08.2021 - 05.2022
- Developed strong rapport with regular clientele through engaging conversation, remembering preferences, and providing personalized service.
- Following SOPs by maintaining standard and hygiene for smooth functioning of operation.
- Taking care of the inventory of alcoholic and non-alcoholic beverages.
- Accepted payments, calculated change, processed cards and issued receipts.
- Offered product samples, answered questions and helped customers find items.
Education
Bachelor's In Hospitality Management - Hospitality Management
Amrapali Institute Of Applied Science
Haldwani, India05-2021
Skills
- Hygiene practices
- Menu memorization
- Beverage preparation
- Alcohol safety
- Mixology basics
- Cash hExcellent customer serviceandling expertise
- Responsible alcohol service
Timeline
Bar Server
Virgin Voyages Cruises
03.2024 - Current
Bartender
Hyatt Centric
06.2023 - 03.2024
F&B Attendant
Emerald Resort & Spa
06.2022 - 12.2022
Assistant Bartender
Hyatt Regency
08.2021 - 05.2022
Bachelor's In Hospitality Management - Hospitality Management
Amrapali Institute Of Applied Science
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