Ujvala Hendre
Navi Mumbai,MH
Summary
Strategic, Dynamic and results driven profession with 13 years of experience in Human Resource Department. Adept at aligning HR Strategies with business goals to improve workforce productivity, employee engagement and retention. Proficient in handling HR and General Administration. Skilled in spearheading the operations with keen focus on accomplishment of company’s vision and mission. Excellent presentation, communication and leadership skills along with experience of working with people from varied industry and culture
Overview
27
27
years of professional experience
Work History
HR MANAGER
Agri Search (India) Pvt Ltd.
08.2024 - Current
- Lead and streamlined HR Operations for a workforce of 450+ employees across multiple departments
- Developed and executed recruitment strategies reducing hiring cycle time by 25%. Recruited more than 75 positions in a year.
- Implemented structured 3 days onboarding /orientation program and other technical training programs to create a strong performance culture
- Designed and rolled out year-round employee engagement activities resulting in increase in employee job satisfaction.
- Developed and Implemented SOP’s, HR Policies, HR Manual and other documentation.
- Identified issues and loop holes and provided solution
- Managed grievance redressal and employee relations to ensure a position workplace culture
- Oversaw compensation and benefits administration aligned with market benchmarks.
- Ensured compliance with statutory regulations, labor laws and health and safety.
- Spearheaded Performance Appraisal process, ensuring transparent feedback and career development planning
- Created Job Description for all positions in the organization
- Designed and implemented POSH policy and conducted POSH awareness sessions.
- Implemented HRIS solutions to streamline employee data management and reporting
ADMINISTRATION & HR MANAGER
Mumbai Mobile Creches
01.2022 - 10.2023
- Administrative Systems & Process Improvement
- Board Meeting Coordination
- Digital Communication & Meeting Management
- Contract Management & Procurement Oversight
- Asset & Facility Management
- Inventory & Equipment Control
- Administrative Operations & Vendor Management
- Budgeting & Financial Oversight
- Managing HR Operations & Records Management
- Talent Acquisition & Workforce Planning aligned with organizational goals and manpower budgets
- Learning & Development: planned, identified and facilitated staff development and training program to enhance employee performance and growth
- Employee Relations, Welfare & Engagement including annual staff social initiatives
- Compliance & Reporting: prepared and submitted the Annual POSH (Prevention of Sexual Harassment) Report to the Commissioner.
- Insurance & Benefits Administration:
- Actuarial Working related to employee benefits with Consultant Coordination:
- Executive & Cross-Functional Support:
MANAGER OPD, GENERAL ADMINISTRATION AND TPA
Laxmi Eye Institute
06.2021 - 12.2021
- Outpatient Department (OPD) Management:
- Led daily operations of the OPD with 21 direct reportees, ensuring smooth patient flow and minimal waiting times.
- Supervised manpower planning, shift allocation, and duty rosters for consultants, optometrists, receptionists, and coordinators.
- Resolved patient grievances and authorized concessions/discounts in accordance with organizational policy.
- Ensured optimal distribution of patients among optometrists and consultants for balanced workloads.
- Monitored operations through Splinotech software and physical oversight to ensure high standards of service delivery.
- Oversaw inventory management, including indenting medical and office supplies.
- Managed staff leave calendar, sanctioned leaves, and addressed internal staff grievances promptly.
- Conducted orientation for new OPD staff and held regular team meetings to ensure alignment and communication.
- Submitted daily and monthly OPD reports to the management.
- General Administration:
- Oversaw facility management across multiple locations, covering electricals, plumbing, ACs, carpentry, civil works, utilities, EPABX, CCTV, lifts, gensets, pest control, and fire safety systems.
- Handled timely renewal of Annual Maintenance Contracts (AMCs), insurances, and statutory licenses.
- Supervised 2 administrative team members and ensured operational continuity through preventive and corrective maintenance.
- Third Party Administrator (TPA) Coordination:
- Managed the TPA/Insurance desk with 2 team members, ensuring preauthorization approvals for surgeries.
- Oversaw final settlements and refunds to insured patients, ensuring protocol adherence.
- Provided guidance on correspondence with insurance companies for claim queries and approvals.
- Addressed patient grievances related to insurance in a timely and empathetic manner.
HR AND ADMIN MANAGER
Apoorva Diagnostic and Health Care (Mumbai) (A Unit of Vittals Medicare Pvt Ltd. Bangalore)
03.2020 - 06.2021
- (400+ Employees)
- Managed end-to-end HR operations including recruitment, onboarding, payroll, compliance, and exits.
- Led manpower planning, employee record maintenance, and organogram updates.
- Handled payroll processing and statutory compliance (PF, ESIC).
- Designed JDs, KRAs, and drove performance appraisals.
- Implemented employee engagement, welfare, and R&R initiatives.
- Drafted HR policies and resolved employee grievances.
- Managed training budgets, calendars, and virtual sessions.
- Generated HR MIS reports for strategic decision-making.
HR AND ADMIN MANAGER
Stem Learning (Mumbai)
03.2018 - 03.2020
- Led the HR function across all levels, managing talent acquisition, HR operations, payroll, and compliance.
- Recruited for critical roles and guided the team on other hiring needs.
- Oversaw onboarding, induction, employee records, and full employee life cycle.
- Managed payroll, compensation & benefits, and statutory compliance.
- Designed and implemented HR policies, JDs, KRAs, and organizational structure updates.
- Drove performance management, employee engagement, and Rewards & Recognition programs.
- Conducted training needs analysis, created training calendars, and managed L&D budgets.
- Handled exit processes, retention efforts, and grievance redressal.
- Managed temporary workforce recruitment, deployment, and separation.
- Prepared HR MIS reports and ensured active HR presence in business reviews.
- Facility Management & Its Maintenance
- General Office Administration
- AMC Renewals
- Liaisoning – Vendors/Consultants/Legal
- Authorising Admin purchases
- Monitoring Factory - Health and Hygiene standards
- Active involvement during production process on monitoring performance and quality standards
MANAGER – HR CONSULTANCY, BUSINESS PROMOTION AND TRAINING COORDINATION
Mind Movers Management Consultants Pvt Ltd.
03.2016 - 03.2018
- HR Consulting: Set up Clients HR department, improved HR systems, guided recruitment, payroll, PMS, and created policies, JDs, KRAs, and training calendars.
- Business Promotion: Prospected clients, conducted demos, closed deals, managed campaigns, and coordinated media outreach.
- Training & Development: Designed training modules, conducted sessions, managed logistics, and handled feedback and impact analysis.
DEPUTY MANAGER –HR
Laxmi Eye Institute
06.2010 - 11.2015
- Key Deliverables – For HR Portfolio- As Deputy Manager HR
- HR Policies/Manual
- Recruitment Process
- Salary Administration
- Induction
- Job Analysis, JD’s and KRA
- Training Need Analysis, T & D
- Performance Management
- Employee Counselling and Grievance Redressal
- Employee Engagement Activities
- Organizational Structure
- Exit Interviews & Exit Process
- Phaco Training Coordination
- Coordination in the committee for NABH Documentation
- Prevention of Sexual Harassment
OFFICE ADMINISTRATOR
Meadpost Ltd
11.2005 - 02.2009
- Key Deliverables
- Business Correspondence
- Banking, Payments for utilities
- Staff Attendance, Providing Wage slips, P60
- And P45, Query Handling, Trainings
- Repairs and Maintenance
- Rental Records Management
- Customer party bookings
- Legal Compliances
- Coordinating with CA for company
- Insurance Renewals and Claim Handling
- Monthly VAT Return, P.A.Y.E Corporation tax matters
STUDENT COUNSELLOR
Xavier’s Learning and Research Foundation (XLRF Trust)
03.2004 - 09.2005
COUNTER ASSISTANT
Mcdonalds Restaurant Ltd
06.2003 - 02.2004
ASSISTANT ADMINISTRATION
Bhagyesh Health & Beauty Care Pvt. Ltd. & Rachana Health Care Pvt. Ltd.
12.1998 - 02.2003
SECRETARY TO SENIOR VICE PRESIDENT
Lipi Data Systems Ltd
06.1998 - 11.1998
Education
MBA - HR
ITM
01.2016
D.B.M - undefined
Chetana’s Institute
01.1998
B’COM - undefined
University of Mumbai
01.1997
Secretarial Course - undefined
Davars College
01.1997
Diploma - Computer Applications
Aptech Institute
01.1996
HSC - undefined
01.1994
SSC - undefined
01.1992
Skills
- Talent Acquisition
- Workforce Planning
- Employee Engagement
- Employee Retention
- Performance Management
- Learning and Development
- HR Policies & Compliance (Labour Laws, Posh etc)
- Conflict Resolution
- Employee Relations
- HRIS Systems
- Reward and Recognition
- Compensation & Benefits
- Organizational Development
- Payroll Management
Languages known
English
Hindi
Marathi
Timeline
HR MANAGER
Agri Search (India) Pvt Ltd.
08.2024 - Current
ADMINISTRATION & HR MANAGER
Mumbai Mobile Creches
01.2022 - 10.2023
MANAGER OPD, GENERAL ADMINISTRATION AND TPA
Laxmi Eye Institute
06.2021 - 12.2021
HR AND ADMIN MANAGER
Apoorva Diagnostic and Health Care (Mumbai) (A Unit of Vittals Medicare Pvt Ltd. Bangalore)
03.2020 - 06.2021
HR AND ADMIN MANAGER
Stem Learning (Mumbai)
03.2018 - 03.2020
MANAGER – HR CONSULTANCY, BUSINESS PROMOTION AND TRAINING COORDINATION
Mind Movers Management Consultants Pvt Ltd.
03.2016 - 03.2018
DEPUTY MANAGER –HR
Laxmi Eye Institute
06.2010 - 11.2015
OFFICE ADMINISTRATOR
Meadpost Ltd
11.2005 - 02.2009
STUDENT COUNSELLOR
Xavier’s Learning and Research Foundation (XLRF Trust)
03.2004 - 09.2005
COUNTER ASSISTANT
Mcdonalds Restaurant Ltd
06.2003 - 02.2004
ASSISTANT ADMINISTRATION
Bhagyesh Health & Beauty Care Pvt. Ltd. & Rachana Health Care Pvt. Ltd.
12.1998 - 02.2003
SECRETARY TO SENIOR VICE PRESIDENT
Lipi Data Systems Ltd
06.1998 - 11.1998
D.B.M - undefined
Chetana’s Institute
B’COM - undefined
University of Mumbai
Secretarial Course - undefined
Davars College
Diploma - Computer Applications
Aptech Institute
HSC - undefined
SSC - undefined
MBA - HR
ITM
Hobbies
Music, Travelling