Ujwal Bhatkalkar
Udupi
Summary
- Over 14 years of experience in Retail Operations, with a proven track record in achieving revenue targets and business growth.
- Expertise in formulating and executing strategic sales plans
- Strong analytical skills in market trend analysis, competitor activity tracking, and identifying business opportunities.
- Proven ability in relationship management, maintaining high customer satisfaction, and resolving complaints efficiently.
- Adept at team management, motivating subordinates, and ensuring employee satisfaction for achieving zonal objectives.
- Skilled in business development, including leading sales efforts, setting targets, and managing budgets.
- Experience in product promotions, brand management, and implementing innovative sales techniques to increase market share.
- Hands-on experience Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
15
15
years of professional experience
Work History
Store Manager
TATA Croma
Udupi
12.2020 - Current
- Planning and initiating, execute changes to improve the store performance on all KPI’s
- Plan and execute monthly store catchment activities for existing customers and new customers with the help of Marketing team
- Tracks competition closely (range, pricing, offers, promotions), and suggests necessary action to the Cluster Manager to ensure that our store remains ahead of the competition at all times.
- Execution of all promotions, offers, new processes as planned – with 0 tolerance
- Implementation of actions planned and agreed in the MOR
- Fully responsible for achieving store Sales & EBIT targets as per the business plan
- Reviews each category’s sales on daily basis and take corrective action
- Track and analyze sales on a daily basis and take necessary actions immediately to ensure performance is as per plan
- Reviews Account Sale, Trade-in & inventory health check report on weekly basis to avoid any discrepancy
- Completely responsible for the HEALTH of the store (from a Finance and Inventory accuracy perspective)
- Responsible for recruiting the “RIGHT” candidate for the job and supporting HR in the recruitment process
- Tracks performance of all team members and recognizes best performers on regular basis
- Maintains store performance by coaching, counselling, motivating, monitoring & disciplining employees
- Responsible for the quality of the customer experience that the store delivers
- (Staff product knowledge, training of staff, constant assessment & monitoring of staff product knowledge, conducting ROLE PLAYS continuously with store staff daily)
- Staff Incentive Policy implementation – Ensure every employee is aware and is motivated, to achieve targets and earn incentives
- Drives “Lean Time Equals Learn Time” principle for his team
- Mock Audits to be conducted to ensure compliance on all SOPs’
- Gaps identified in SMART, SOP & Internal Audits to be fixed and complied to in future
- Ensure 100% compliance on Planogram, merchandising & ticketing
- Ensuring Best Sellers ranging for the store, review display group target Vs actual, freshness & SLM inventory on a weekly basis
- Daily review & follow up on complaints & resolution as per SLA & TAT
- Take corrective actions based on customer feedback (NPS, Complaints etc)
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
Unit Head
Inox Leisure Ltd
Udupi Manipal
02.2016 - 12.2020
- Oversees and directs the personnel functions of the Multiplex including recruitment, hiring, orientation, coaching, counseling, training, wage and salary administration, performance appraisals and succession planning
- Monitors the present and future trends, practices and systems in the Multiplex industry, determines and ensures execution of competitive programs
- Ensuring speedy resolution of queries/ grievances so as to optimize Guest satisfaction levels
- Directing & monitoring execution of retention programs to augment Guest loyalty
- Organizing events, promotions etc
- To optimize brand visibility and maximize revenue
- Interfacing with corporate/ business associates to ensure optimal utilization of space & resources
- To perform any other duties as may be assigned by the management from time to time
- Spearheading turnover worth approx Rs
- 8cr per annum, from the outlet handling currently
- Developing and implementing strategic plans, marketing plans, budget, ensure optimum customer satisfaction, profitability on an on-going basis
- Ensures all applicable compliances are adhered to and monitored
- Devising and implementing policies & procedures to enable smooth flow of day to day operations
- Coordinating with external agencies/ service providers to facilitate timely rendering of support services
- Implementation of systems & maintaining effective control for all cash transaction areas – F&B, Ticketing & all revenue points
- Responsible for the security and safety of customers and employees, and ensures emergency procedures are established, well publicized, practiced and reinforced
- Responsible for People development and sharing the data with the corporate office
- Maintains harmony and best work environment in the outlets and constantly providing expertise and guidance to other multiplexes assigned
- Handling a team of approx 55 staff in the outlet assigned currently
- Analysis of MIS reports across departments
- Preparing unit budgets & leading the team to surpass the targets with ease, through at most guest satisfaction
- Monitors, maintains daily performance records of the multiplex and report the same to the Regional Director on a daily basis
Assistant Store Manager
Tata Croma
Bangalore
05.2011 - 01.2016
- Manage operations with key focus on bottom line profitability by ensuring optimal utilization of resources along with streamlining the working SOPs for enhanced operational effectiveness
- Training and leading the staff in day to day activities
- Establishing corporate strategies and budgets for achievement of top line & bottom line targets
- Ensuring & maintaining profit margins
- Develop systems and procedures that achieve higher cost efficiency and guest satisfaction
- Prepare the promotion and marketing/PR plans for the store to increase the sales
- Retain guests and enhance guest loyalty through introduction of various new offers & other retention programs
- Maintain regular contacts with corporate and individual customers, and build strong relationships with them
- Plan, Forecast and Budget the revenues and cost for the departments
- Responsible for maintaining various MIS reports on regular basis
- Plan and carry out sales & marketing to enhance the top line sales
- Prepare the promotion and marketing/PR plans for various outlets to increase the sales
- Retain guests and enhance guest loyalty through introduction of various new products, offers or other retention programs
- Maintain regular contacts with corporate and individual customers, and build strong relationships with them
- Client servicing & co-ordination, there by achieving the highest level of client satisfaction levels
- Ensure through regular monitoring of Guest feedback, prompt, efficient and accurate service to all guests
- Ensuring maximum end customer satisfaction by closely interacting with in-house and potential guests
- Recruitment and Performance Appraisal management of the entire Operations & sales staff in the Division
- Develop departmental trainers in association with the training department & oversee all the training activities within the department
- Train team in delivering high-value service standards and Guiding & mentoring team members to ensure efficiency in operations & meeting of individual & group targets
- Developing and implementing procedures, control systems for maintaining hygiene and quality standards
- To carry out staff meeting at periodic intervals & ensure motivation of the team
- Co-ordinate with operating staff & maintenance team for upkeep of equipment in perfect working order
- Plan, Forecast and Budget the revenues and cost for the department
- Responsible for maintaining various MIS reports on regular basis
- Develop & Implement the annual plan
- Review the monthly profit and loss statement for various outlets and derive inferences and develop action plans on the same
Store Manager
ESSAR TMS
Bangalore
10.2009 - 04.2011
- Managing the process of purchase as well as processing the documents after purchase
- Training and leading the staff in day-to-day activities
- Establishing corporate strategies and budgets for achievement of top line & bottom line targets
- Ensuring & maintaining profit margins
- Managing operations with key focus on bottom line profitability by ensuring optimal utilization of resources along with streamlining the working SOPs for enhanced operational effectiveness
- Develop systems and procedures that achieve higher cost efficiency and Customer satisfaction
- Ensure profitability of operations and supervise all aspects of product/ display management
Education
Masters in Business Administration - Finance
National Institute of Management Studies
Bangalore01.2009
Bachelors in Business Administration - Marketing
Dr. A.V Baliga College
Kumta01.2007
Skills
- Store operations oversight
- Promotional planning
- Personnel development
- Budget administration
- Maximizing profitability
- Team leadership
- Inventory management
- Training and mentoring
- Inventory control
- Documentation and reporting
- Sales professional
- Promotions management
- Team motivation
- Competitor monitoring
- Customer service management
- Store merchandising
- Root-cause analysis
- Marketing and promotions
- Team building and leadership
- Profit margin optimization
- Customer feedback analysis
- Retail merchandise quality standards
- Root-cause analysis
- Marketing and promotions
- Team building and leadership
- Profit margin optimization
- Customer feedback analysis
- Retail merchandise quality standards
Languages
- Konkani
- Kannada
- Hindi
- English
Personal Information
- Passport Number: J7174782
- Father's Name: Jayaprakash Bhatkalkar
- Number of Children: 1
- Date of Birth: 07/23/86
- Marital Status: Married
Languages
konkani
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
kannada
Proficient (C2)
C2
Affiliations
- Gardening
- Exploring new cultures through travel, enhancing market understanding and empathy in diverse consumer settings
- Engaging in team sports, reflecting a commitment to teamwork and leadership outside the workplace.
Timeline
Store Manager
TATA Croma
12.2020 - Current
Unit Head
Inox Leisure Ltd
02.2016 - 12.2020
Assistant Store Manager
Tata Croma
05.2011 - 01.2016
Store Manager
ESSAR TMS
10.2009 - 04.2011
Masters in Business Administration - Finance
National Institute of Management Studies
Bachelors in Business Administration - Marketing
Dr. A.V Baliga College
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