Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ujwal Tikoo

Noida

Summary

Dynamic Lead Project Manager with a proven track record at Fujitsu, excelling in project delivery and stakeholder engagement. Expert in project management and budget tracking, I drive operational efficiency and enhance service management. Adept at utilizing tools like Microsoft Project and Atlassian JIRA to achieve strategic objectives and foster team collaboration.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Lead Project Manager

Fujitsu
Noida
08.2022 - Current
  • Developed comprehensive project proposals to outline objectives and expectations.
  • Created Work Breakdown Structures to define scope, resource allocation, and effort estimation.
  • Led end-to-end project delivery, ensuring alignment with customer requirements.
  • Managed invoicing processes for Lead Region and Customer to maintain financial accuracy.
  • Tracked benefits management across projects to assess performance against objectives.
  • Facilitated leadership and guidance for project teams, fostering strong stakeholder relationships.
  • Oversaw project governance concerning budget adherence and tracking.

LIFECYCLE VULNERABILITY MANAGER(PM)

British Telecom
Gurugram
03.2019 - 07.2022
  • Established governance framework for SPN vulnerability lifecycle across Lloyds Banking Group (LBG).
  • Directed change governance for certificate implementation on Security and Voice platforms.
  • Collaborated with Cisco to resolve bugs affecting all SPNs.
  • Conducted weekly update calls with LBG platform leads regarding SPN changes.
  • Presented insights on work orders, team structure, staffing changes, and leave data to stakeholders.
  • Developed Service Improvement Plans (SIP) and Standard Operating Procedures (SOP) for operational enhancements.

Team Leader Manager

Wipro
Noida
09.2012 - 03.2019
  • Delivered end-to-end Level 2 IT operations support, including problem, change, and incident management.
  • Prepared management information dashboards, presenting work order metrics to stakeholders and senior management.
  • Governed quality engineering team, analyzing standard operating procedures and test cases for optimization.
  • Conducted post-incident reviews, across multiple vendors for Vodafone UK.
  • Lead for managing Invest Manager Operations and End Client Reporting for StateStreet Bank US, ensuring compliance and reporting accuracy.

SENIOR SOFTWARE ENGINEER

Infosys
Chandigarh
07.2008 - 09.2012
  • Developed Jasper reports for EXIM Bank in Mumbai to meet client requirements.
  • Executed end-of-day runs for Bank operations, ensuring smooth functionality.
  • Implemented treasury solutions using Infosys Finacle product to enhance financial processes.
  • Documented reports tailored for diverse client needs and specifications.
  • Conducted unit testing and integration testing to ensure system reliability.

Education

BACHELOR OF ENGINEERING AND TECHNOLOGY - ELECTRONICS & COMMUNICATION ENGINEERING

Chitkara Institute of Engineering And Technology
07.2008

Skills

  • Scrum Master
  • Service management
  • IT operations management
  • Project management
  • Change management
  • Stakeholder engagement
  • Work breakdown structure (WBS)
  • Jasper BI
  • Atlassian JIRA
  • Microsoft Project
  • Unix operating system
  • PL/SQL programming
  • ServiceNow platform
  • BMC Remedy software
  • Levo tool
  • PlanView Tool
  • Budget tracking

Certification

  • Certified Scrum Master
  • ITIL certified in service management
  • Oracle Communications Order and Service Management (OSM)
  • SAFe Agilist (SA)

Timeline

Lead Project Manager

Fujitsu
08.2022 - Current

LIFECYCLE VULNERABILITY MANAGER(PM)

British Telecom
03.2019 - 07.2022

Team Leader Manager

Wipro
09.2012 - 03.2019

SENIOR SOFTWARE ENGINEER

Infosys
07.2008 - 09.2012

BACHELOR OF ENGINEERING AND TECHNOLOGY - ELECTRONICS & COMMUNICATION ENGINEERING

Chitkara Institute of Engineering And Technology

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