UJWALA TACHTODE

• Fin Soft application is web-based finance application for Private Fix Deposit investments
• Customer can select 6 months and 12 months investment scheme to get good returns
• Customers can make payment online & offline as well
• Customers shall receive mails and SMS for payment confirmation
• Roles and Responsibilities:
• Test case writing
• Functional testing
• Smoke Testing
• Sanity Testing
• Execution of test cases
• Regression Testing
• Browser compatibility testing
• Bug reporting

• Indi Softech is IT vendor of ICICI Bank which deals with online application development as well as banners for ICICI in its Advertisement Department
• The banners should be according to the Bank's guidelines, rules, and regulations
• Roles and Responsibilities:
• Test case writing
• UI Testing
• Child Finance Banner
• Fixed Deposit Banner
• Pure Gold Schemes Banner
• Khayal Aapka logo and Designs
• Content Testing

• RHEOPLAST ERP’ is the integrated software system which covers business functions like Marketing, Purchase, Production, Sales, Admin, Account, Back office -department
• Rheoplast
• Is into manufacturing of Concrete Chemicals
• Rheoplast Pvt
• Ltd has two plants (1st Plant at Haryana and 2nd Plant at Vapi) and the Company’s Head Office is located at Thakur Complex, Kandivali (East)
• Roles and Responsibilities:
• Test case writing
• Functional testing
• Integration testing
• Bug Reporting
• IT-Technical Support ROLE & RESPONSIBILITIES: -
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
• Answer phone calls, take detailed messages, and create trouble tickets for remote and onsite work
• Escalate tickets to onsite engineers, schedule onsite engineers
• Provides excellent customer service by being thorough in all operations, asking our customers open ended questions and listening to their answers about their issues
• Process and update each customer’s service ticket in a timely manner
• Understanding and handling customer requirements, queries & objections
• Maintain inventory of all equipment, software, and software licenses
• Prepare and submit reports and updates to Operations manager
• Remotely diagnose and resolve technically escalated issues
• Diagnose network, hardware, and software issues over the phone
• Supporting by Remote Tool we are using Team Viewer, Any desk & MSTSC
• Troubleshooting of Hardware, Software as well as Operating System Problems
• Configuration & Support to Mailbox (MS Outlook 2013/2016 /0365)
• Configuring Outlook & Group Wise Messaging in All Mobile Devices (Android O.S & IOS)
• Configuring Wi-Fi Networks in mobile Phones like (Android & IOS)
• Installation of Local & Network Scanner/Printers
• Done the Maintenance of Desktop & Laptop as per Organization Policy
• Monitored Cloud Servers, Network Performance, Active Directory Servers
• Troubleshoot Tally, Tax Application, Saral Application, emsigner, winman Application
• Admin 0365: - office activation, one drive configuration, User create and access the office on admin panel.

• Understanding and handling customer requirements, queries & objections.
• Maintain inventory of all equipment, software, and software licenses.
• Prepare and submit reports and updates to Operations manager.
• Remotely diagnose and resolve technically escalated issues.
• Diagnose network, hardware, and software issues over Phone.
• Supporting by Remote Tool we are using Team Viewer, Any desk & MSTSC
• Troubleshooting of Hardware, Software as well as Operating System Problems.
• Configuration & Support to Mailbox (MS Outlook 2013/2016 /0365).
• Installation of Local & Network Scanner/Printers.
• Done Maintenance of Desktop & Laptop as per Organization Policy.
• Monitored Cloud Servers, Network Performance, Active Directory Servers.
• Troubleshoot Tally, Tax Application, Saral Application, emsigner, winman Application.
• Admin 0365: - office activation, one drive configuration, User create and access office on admin panel.
• VPN: - Installation VPN (Sophos, Azure)
• Monthly report of Ticket client wise Created and Ticket analysis.
• Cloud Server: - Installing Server, RDP, basic software installing, User created.

• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
• Answer phone calls, take detailed messages, and create trouble tickets for remote and onsite work.
• Escalate tickets to onsite engineers, schedule onsite engineers.
• Provides excellent customer service by being thorough in all operations, asking our customers open ended questions and listening to their answers about their issues.
• Process and update each customer’s service ticket in a timely manner.

• Diagnose network, hardware, and software issues over Phone.
• Supporting by Remote Tool we are using Team Viewer, Any desk & MSTSC
• Troubleshooting of Hardware, Software as well as Operating System Problems.
Installation of Local & Network Scanner/Printers

• Remotely diagnose and resolve technically escalated issues.
• Installation of software like Scanner, DMIT