Shwetha
Bangalore
Summary
Seeking a challenging profile in a professional organization that utilizes my technical skills as well as Analytical abilities and offers ample learning opportunities.
Overview
6
6
years of professional experience
Work History
Senior Engineer
LTI Mindtree (Microsoft ASMS Azure)
01.2024 - Current
- Analyze problems and troubleshooting skills Incident Management through CRM Dynamics ticketing tool.
- Have experience in international voice (email and chat) processes and assisted clients in resolving incidents either by call or email as per the SLA.
- Assisted clients regarding the Cyber security operations – by securing their accounts.
- Guided clients on best practices regarding Azure Cloud technologies that led to basic troubleshooting done by them.
- As a Technical cloud professional, I have assisted clients globally regarding the Cloud migration of the Azure resources from source account to Destination accounts and their queries related to Microsoft Azure services on the Azure portal.
- Assisted clients in assigning the RBAC roles, queries related to Microsoft Entra ID (Azure Active Directory), Azure Virtual Machines and Storage.
- Worked with TECH DATA, CRAYON SOFTWARE, REDDINGTON GROUP clients and assisted them in activation of the Subscriptions to perform their functions and deployment of the resources.
- Collaborated with Internal Technical and partnering teams to provide effective and accurate resolution.
- Managing Microsoft tenants, Azure accounts, Billing profiles and Azure subscriptions.
- Generating, amending & reviewing invoices for accuracy and completeness.
- Good problem-solving skills and reasoning abilities and proficient communication with good presentation skills.
Contact Centre Specialist
Webhelp India Private Limited
01.2022 - 01.2023
- Provisioned partner access to the platform or service, including assigning permissions, setting up custom configurations, and creating workflows specific to each partner.
- Provided ongoing client support, including responding to inquiries, addressing technical issues, and offering solutions to problems while meeting SLA’s.
- Utilized Salesforce to manage client support processes, track partner interactions, manage account information, monitor SLA compliance, generate reports, and provide valuable insights.
- Demonstrated ability to streamline and optimize client support processes to improve efficiency and client satisfaction.
Senior Process Executive
Cognizant Technology Solutions, Mangalore
01.2020 - 01.2022
- Analyze and process transactions accurately and on time. Inventory tracking and management.
- Procure information from the tax office and make payments on all escrow processing loans.
- Working on the moderation of listing and making sure>98% accuracy is maintained.
- Coordinate with the onsite/offshore managers and the team in absence of the team lead.
- Coordinate with onshore for more knowledge on process updates.
- Train and support junior associates with their queries.
Education
B.E - Information Science
Sahyadri College of Engineering and Management
Mangalore01.2017
12th - undefined
Canara PU College
Mangalore01.2013
10th - undefined
Nalanda English Medium School
Mangalore01.2013
Skills
- Completed “CORPORATE TRAINING in Core Java for about 6 months” at J-spiders Academy, Bangalore
PERSONAL DETAILS
Languages known: English, Hindi & Kannada.
DECLARATION
I hereby declare that the information furnished above is true, correct and complete to the best of my knowledge.
PERSONAL DETAILS
- Name: Shwetha
- Date of Birth: 28th March 1995
- Gender: Female
- Nationality: Indian
- Marital status: Unmarried
- Education: BE in Information Science.
- Place: Bangalore
Timeline
Senior Engineer
LTI Mindtree (Microsoft ASMS Azure)
01.2024 - Current
Contact Centre Specialist
Webhelp India Private Limited
01.2022 - 01.2023
Senior Process Executive
Cognizant Technology Solutions, Mangalore
01.2020 - 01.2022
12th - undefined
Canara PU College
10th - undefined
Nalanda English Medium School
B.E - Information Science
Sahyadri College of Engineering and Management