Ukshil Gandhi

• Ensuring that every guest to be greeted and provided promptly check-in and check-out.
• Co-ordination with housekeeping staff to maintain high standards of cleanliness in guest rooms.
• Increased room occupancy with effective upselling techniques and personalized recommendations.
• Ensured guest satisfaction by promptly handling guest feedback and implementing improvements to avoid future complaints.

Delivering highest quality of service,Exceeding expectation and reporting to duty Manager with regular updates.

To follows up with the housekeeping for the arrival.

To ensure that every guest is getting proper services according to the brand standard.

Delivering Highest Quality Service, exceeding expectations and reporting to Duty Manager with regular updates.

Responsible for Handover and Decommissioning of the Project.

Plans and coordinates with Facility Management team for the maintenance upkeep of the site.

Rehearse, implement, enforce, and be fully conversant with all departmental Fire, Emergency, and Bomb procedures, including local health measures as set by local regulations.

Daily follow up for the Rooms with HK for the arrivals.

To keep the record of Facility Management sheet for any maintenance of the rooms

• Strengthened relationships with corporate clients, securing repeat business and referrals.
• Increased customer satisfaction by efficiently managing reservation inquiries and bookings.
• Coordinated with other departments for timely execution of guest requests, enhancing overall service quality.
• Arranging group hotels booking in collaboration with sales.
• To handle emails and to make approriate bookings as per the mail.
• suggesting various packages to the guest on calls and close the deal as per the standard.