Ulan Antão
Restaurant Team Leader
Madgaon
Summary
I'm a very motivated and highly enthusiastic young man, with almost a decade of experience in the Hospitality Industry. My experience within the hospitality industry has taught me the importance of attention to detail, flexibility, and teamwork. I understand the value of creating a positive guest experience and have a proven track record of doing so.
Overview
9
9
years of professional experience
14
14
years of post-secondary education
Work History
Restaurant Team Leader
Hyatt Regency London Blackfriars
2023.02 - 2023.12
- Coordinated catering events, working closely with clients to meet their specific needs while delivering excellent service within budget constraints.
- Reduced employee turnover through effective communication, support, and fostering a positive work environment.
- Assisted in menu development, utilizing seasonal ingredients to create appealing dishes that attracted repeat customers.
- Contributed to increased revenue generation through upselling techniques and suggestive selling of specials or add-ons during order-taking process.
Head Waiter
White City House
2021.11 - 2022.09
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Implemented quality control measures that helped maintain consistent food presentation across all menu items served in the dining area.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
Waiter
White City House
2019.05 - 2019.11
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Dining Room Waiter
Costa Cruises
2016.05 - 2018.09
- .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Management Trainee
Alila Diwa
2015.05 - 2015.11
Education
Bachelor of Arts - Hospitality Management
Edinburgh Napier University
Nuvem, India 2001.04 - 2015.04
A level - English, Math, Psychology
National Institute Of Open Schooling
Delhi, India10.2012
Skills
Team motivation
Task Delegation
Promotional strategies
Additional Information
Worked under the supervision of an experienced junior manager so as to learn the working of various business within the organization.
Personal Information
Hobbies: Meditating, Travel, Table tennis, Kayaking
References
References available on request
Timeline
Restaurant Team Leader
Hyatt Regency London Blackfriars
2023.02 - 2023.12
Head Waiter
White City House
2021.11 - 2022.09
Waiter
White City House
2019.05 - 2019.11
Dining Room Waiter
Costa Cruises
2016.05 - 2018.09
Management Trainee
Alila Diwa
2015.05 - 2015.11
Bachelor of Arts - Hospitality Management
Edinburgh Napier University
2001.04 - 2015.04
A level - English, Math, Psychology
National Institute Of Open Schooling