Traveling & Playing cards
ULHAS D. PATIL
Sr. Customer Support Executive, Sales Representative & Technical Support Executive
Pune
Summary
Dynamic customer service, sales, and technical professional with over 6 years of experience excelling in inbound voice, blended processes (voice, email, chat), and sales support across diverse sectors including telecom, travel, airline, and online services. Proven track record of efficiently resolving complex issues while enhancing customer satisfaction and fostering loyalty through exceptional communication and problem-solving skills. Adept at navigating fast-paced environments and adapting to evolving customer needs to deliver outstanding service and drive business success. Committed to leveraging expertise to contribute positively to organizational goals and enhance customer experience.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Senior Executive
VSynergize Outsourcing Pvt Ltd
Pune
09.2024 - 12.2024
- Inbound Voice - Customer Support and Sales.
- Worked for QLink Wireless (Lifeline service provider).
Advisor, CS
Concentrix Daksh Services India Pvt Ltd
06.2023 - 09.2024
- Blend (Inbound Voice, Emails & Chat) – Customer Support and Sales.
- Worked for TripAdvisor (Vacation Rentals)
Senior Executive
Vodafone
12.2021 - 05.2022
- Inbound Voice – Faults, Billing and Cross Sales.
- Worked from home for US process (Provider for Mobile/voice & Data)
Senior Executive
FarePortal India Pvt Ltd
08.2019 - 11.2021
- Inbound Voice – Ticket booking and Exchange of existing tickets.
- Worked for Airline industry
CSA
Concentrix Daksh Services India Pvt Ltd
12.2014 - 11.2017
- Inbound Voice – Faults, Online Chat – Billing & Sales.
- Worked for Virgin Media, UK (Provider for Broadband, TV & Phone)
Education
Matriculation (SSC) -
J.N. Petit Technical High School
Pune03-1995
Diploma - Electrical Engineering
Bharati Vidyapeeth
Katraj, Pune07-2001
Skills
Patient
Core Competencies
· Customer Relationship Management
· Inbound & Blended Process Handling
· Complaint Resolution & Escalation Management
· Sales Support & Upselling
· Billing & Fault Management
· Ticket Booking & Exchange Processing
Interests
Timeline
Senior Executive
VSynergize Outsourcing Pvt Ltd
09.2024 - 12.2024
Advisor, CS
Concentrix Daksh Services India Pvt Ltd
06.2023 - 09.2024
Senior Executive
Vodafone
12.2021 - 05.2022
Senior Executive
FarePortal India Pvt Ltd
08.2019 - 11.2021
CSA
Concentrix Daksh Services India Pvt Ltd
12.2014 - 11.2017
Matriculation (SSC) -
J.N. Petit Technical High School
Diploma - Electrical Engineering
Bharati Vidyapeeth