Ulhas Nakhate

• Laid out complete business continuity plan to maintain data protection in event of natural disaster or long-term outage.
• Managed company-level architecture, platform and data configuration processes and implementation protocols.
• Coordinated third-party vendors and client IT teams to seamlessly deliver effective solutions.
• Completed and submitted monthly and yearly reports to support executive decision making.
• Facilitated ongoing team development and growth through training and professional skills enhancement.
• Supported current and emerging programs through interactions with high-level customers, business partners and external vendors.
• Interpreted multifaceted technological issues into defined frameworks and highly scripted action plans.
• Developed and implemented long-term strategic technological blueprint.
• Briefed executives on technology risks and suggested ways to alleviate concerns.
• Collaborated with third-party vendors to implement new Genesys system.
• Directed Data center engineering team's complex project development and functionality objectives.
• Collaborated with cross-functional intra-company teams to provide mutually beneficial outcomes.
• Improved Call Center Application program delivery performance and reliability.
• Handled client inquiries with exceptional professionalism and enthusiasm.

• Conducted research, gathered information from multiple sources and presented results.
• Carried out day-day-day duties accurately and efficiently.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Used coordination and planning skills to achieve results according to schedule.
• Improved operations through consistent hard work and dedication.
• Participated in team-building activities to enhance working relationships.
• Demonstrated respect, friendliness and willingness to help wherever needed.

Financial services and Insurance (BFSI)Domain (Bharti AXA, ITGI, L&T, ICICI bank, religare health insurance process) in their strategic restructuring initiatives at India in the capacity of Program Manager with key focus on specific core capabilities associated with procuring, designing and advising on technology-enabled transformation programme.

• Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
• Proposed and implemented system enhancements to improve performance and reliability of storage environment.
• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Increased IT productivity, efficiency, agility and responsiveness, leading team of 10 to design VMware high-availability solution.
• Developed project management roadmap to define project objectives, timelines and milestones.
• Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
• Developed project plans identifying key issues, approaches and performance metrics.

• Performed network security design and integration duties.
• Diagnosed and executed resolution for network and server issues.
• Monitored network hardware operations to evaluate proper configuration.
• Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
• Investigated and corrected problems with printers, copiers and other peripheral devices.
• Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
• Used coordination and planning skills to achieve results according to schedule.
• Maintained energy and enthusiasm in fast-paced environment.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Developed and tested new product offerings prior to release to assist development team in bug identification.

• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Developed and tested new product offerings prior to release to assist development team in bug identification.
• Determined hardware and network system issues using proactive troubleshooting techniques.
• Coordinated with telecommunications providers to discern and address third-party outages and related impacts.
• Updated and modified HSM Software to maintain required performance metrics and safeguard against security flaws.
• Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes.