Microsoft Excel
Sr Project Manager - Professional Services
ThoughtFocus Technologies
Bangalore
10.2013 - Current
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Oversaw internal and external projects by reviewing activities, maximizing efficiency and increasing collaboration and communication transparency.
- Managed 15 project teams in Agile environment, realizing success through application of SCRUM, ITIL & Kanban methodologies and exceptional leadership skills.
- Oversaw projects across application development & application maintenance both in T&M and Fixed bid models, with globally spread team
- Advocated and encouraged CoE implementation across organization
- Successful in facilitating initiation of multiple CoE s' viz., DevOps, Analytics, AI/ML/RPA, Cloud Tech, Application Architecture and Delivery Methodologies across different verticals of organization aligning to companies go to market strategy.
- Defined pilot CoE team guidelines.
- Founding member of Delivery Excellence - CoE, focusing on internal projects delivery excellence viz., Engineering Practices, utilization management, architecture decisions, tools and its utmost utilization, trainings, etc.,
- Worked with project teams & developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Using value stream helped customer analyze end to end visibility of activity flow, from requirement stage till delivery
- Enforced project team to use MoSCoW prioritization methods, which helped them prioritize/re-prioritize project delivery effectively
- Recorded all portfolio - project costs, expenses and utilization and aligned with project budget.
- Aggregated delivery status reports from multi-disciplinary teams to unify progress tracking efforts across projects.
- Communicated project plans and progress to key stakeholders and project contributors.
- Worked with third-party vendors to streamline appropriate processes.
- Served as primary point of contact for external clients with delivery issues, promoting maximum customer satisfaction metrics for each interaction, which helped organization in retention or gaining repeat business from existing customer.
- Coordinated employee scheduling around delivery timeframes, resolving conflicts and supporting consistent availability of necessary competencies.
