Uma Devi

Experienced Talent Acquisition Leader with 19 years in recruitment, recognized for successfully attracting diverse talent and implementing effective hiring strategies. Skilled in team leadership, metrics-driven approaches, and prioritizing diversity in hiring. Passionate about attracting top talent that enhances organizational value, continuously learning in the dynamic field of talent acquisition.

• Led the project of setting up team and processes to retransform and expand the EMEA sourcing model to deliver superior value to Amazon EU talent acquisition teams between Aug 2023 to Feb 2024.
• Led EMEA Sourcing team to hire 2000 in 10 EU countries with 8 foreign languages during 2022 and 2023.
• Supported the growth and expansion of Amazon's Customer Service business from 1K headcount in 2011 to 20K in 2021.
• Doubled team productivity in a span of 2.5 years during 2017 to 2020 for leadership hires.
• Improved Diversity hiring in Amazon Customer Service business from 20% to 50% at middle level and 10% to 80% at senior level from 2012 to 2021.
• Led launch and ramp up of new sites in Middle East (Dubai, Egypt & Jordan) after the merger of Souq and Amazon during 2015 to 2018.
• Led a special team to support ramp up of Philippines sites in Cebu and Manila in 2019 and hired 200 leadership hires.
• Led the team to support launch and ramp of Virtual Customer Service business model of Amazon in 11 locations in India during 2015 to 2020.
• Led the Internal hiring team to process 50K applications each year for customer service business during 2017 to 2021.