Hi, I’m
Uma Devi
Summary
Experienced Talent Acquisition Leader with 19 years in recruitment, recognized for successfully attracting diverse talent and implementing effective hiring strategies. Skilled in team leadership, metrics-driven approaches, and prioritizing diversity in hiring. Passionate about attracting top talent that enhances organizational value, continuously learning in the dynamic field of talent acquisition.
Overview
20
years of professional experience
Work History
Amazon
EMEA Recruitment Manager
4 2022 - Current
Job overview
- Rejoined after sabbatical to oversee the EMEA Sourcing team comprising 80 members, facilitating recruitment across 10 EU countries and in 8 foreign languages for Amazon's operation businesses
- Pioneered as a groundbreaking initiative to optimize cost and deliver superior value, the global remote hiring team was piloted from India.
Amazon
Sabbatical
06.2021 - 04.2022
Job overview
- Took a short sabbatical to focus on personal wellbeing.
Amazon
Recruitment Manager
09.2011 - 06.2021
Job overview
- Joined as Recruiter to manage leadership hiring for Customer Service business
- Promoted to Senior Recruiter in 2013 and L5 Manager in 2015
- Promoted to L6 Manager in 2017
- Led leadership hiring (External) and Internal hiring verticals (all levels) in Non-Tech space for Customer Service business in India and Middle East
- In my last stint supporting customer service business, I led a team of 12 recruiting professionals including L6 Manager and hired 500 leadership hires and 1000 internal hires every year
- Managed Technology hiring for Advertising, Music and Video business for short period.
Karvy Stock Broking
Assistant Manager
06.2009 - 08.2011
Job overview
- Managed hiring across all levels for stock broking business of Karvy
- Did a short stint as HR Business Partner for 3 months.
GE Money Servicing
Assistant Manager
03.2007 - 06.2009
Job overview
- I was a one women army for middle and senior level hiring and supported GE Money Servicing initially as contract Recruiter and later as full time GE Employee.
Consulting Firms
Team Leader/Recruitment Consultant
01.2004 - 12.2006
Job overview
- Worked in consulting firms like Planman and Next as Recruiter
- Supported clients like Dell, GE, IBM, Accenture for their entry and middle level hiring needs
- Led a team of 4 recruiters in the capacity of Team Leader in Planman Consulting.
Education
Kasturba Gandhi College
Bachelors of Commerce
Loyola Academy
MBA
Skills
Strategic Thinking
Recruitment planning
Data Driven Decision Making
Employer Branding
Talent Attraction
Interviewing
People Management
Applicant Tracking
Cross Functional Collaboration
Stakeholder Management
Recruitment Metrics
Diversity Hiring
Global Remote Hiring
Project Management
Accomplishments
- Led the project of setting up team and processes to retransform and expand the EMEA sourcing model to deliver superior value to Amazon EU talent acquisition teams between Aug 2023 to Feb 2024.
- Led EMEA Sourcing team to hire 2000 in 10 EU countries with 8 foreign languages during 2022 and 2023.
- Supported the growth and expansion of Amazon's Customer Service business from 1K headcount in 2011 to 20K in 2021.
- Doubled team productivity in a span of 2.5 years during 2017 to 2020 for leadership hires.
- Improved Diversity hiring in Amazon Customer Service business from 20% to 50% at middle level and 10% to 80% at senior level from 2012 to 2021.
- Led launch and ramp up of new sites in Middle East (Dubai, Egypt & Jordan) after the merger of Souq and Amazon during 2015 to 2018.
- Led a special team to support ramp up of Philippines sites in Cebu and Manila in 2019 and hired 200 leadership hires.
- Led the team to support launch and ramp of Virtual Customer Service business model of Amazon in 11 locations in India during 2015 to 2020.
- Led the Internal hiring team to process 50K applications each year for customer service business during 2017 to 2021.
Linkedinprofile
https://www.linkedin.com/in/umadevi-amazon/
Timeline
Sabbatical
Amazon
06.2021 - 04.2022
Recruitment Manager
Amazon
09.2011 - 06.2021
Assistant Manager
Karvy Stock Broking
06.2009 - 08.2011
Assistant Manager
GE Money Servicing
03.2007 - 06.2009
Team Leader/Recruitment Consultant
Consulting Firms
01.2004 - 12.2006
EMEA Recruitment Manager
Amazon
4 2022 - Current
Kasturba Gandhi College
Bachelors of Commerce
05.2001
Loyola Academy
MBA
05.2003