Uma Devi

• Streamlined operational excellence initiatives to maximize efficiency of resources.
• Directed daily hospital operations, ensuring efficient functioning of all wards and departments.
• Supervised Front Office and In-Patient departments to maintain high service quality.
• Implemented feedback analysis systems to drive patient satisfaction improvements.
• Guaranteed departmental compliance with service standards through regular inspections.
• Provided a platform for addressing patient concerns and managing requisition requests.
• Engaged with consultants for administrative support and optimal resource distribution.
• Set and reviewed Key Responsibility Areas (KRAs) for continuous departmental performance enhancement.

• Directed comprehensive management of Oncology services ensuring operational efficiency.
• Managed non-medical departments such as pharmacy, security, and food services for seamless operations.
• Resolved departmental issues collaboratively to support integrated hospital workflows.
• Partnered with clinical staff to ensure quality patient care delivery.
• Developed a service-oriented culture prioritizing patient satisfaction and performance enhancement.
• Ensured compliance with NABH/NABL standards through systematic monitoring processes.
• Maximized resource efficiency across all operational areas.
• Conducted regular reviews of patient services to uphold high satisfaction levels.

Supervised overall department operations to ensure efficient functionality.

Managed a team of 40, including executives, supervisors, and customer care associates.

Streamlined processes in outpatient and inpatient areas to enhance system effectiveness.

Coordinated with CMS for onboarding new consultants and resolving specialty issues.

Collaborated with HR on recruitment, setting KRAs, and conducting annual appraisals.

Delivered weekly training on handling irate customers to improve patient satisfaction.

Addressed patient comments, suggestions, and grievances to enhance service quality.

Liaised with support services to facilitate optimal patient care throughout the facility.

Initiated Sagar branding on newborn baby kits and balloons to enhance brand visibility.

Organized baby shower programs for expectant mothers to foster community engagement.

Developed key contact displays in patient rooms for improved communication of discharge and insurance details.

Implemented gift-giving initiative for consultants on their birthdays to strengthen relationships.

Supervised departmental operations, overseeing a team of 60 staff members.

Led team deployment based on daily operational needs, optimizing resource allocation.

Conducted weekly training sessions for staff on customer service and etiquette to improve patient satisfaction.

Coordinated with HR for recruitment, KRA setup, and performance appraisals for department staff.

Reduced bed turnover interval by increasing planned discharges before noon and minimizing room readiness time, gaining 76.5 hours per operating day.

Improved post-discharge call satisfaction levels from forty percent to eighty percent, surpassing target of sixty percent.

Initiated greeting card program for delivered mothers and established Wi-Fi cards for platinum patients.

Implemented cartoon posters in pediatric ward to enhance patient experience.

Created discharge checklist for patient files to streamline documentation processes.

Introduced speedy recovery cards for all admitted patients to promote engagement.

Achieved four Best Tender Loving Care Awards by delivering exceptional patient experiences.

Reduced discharge turnaround time from four hours to two hours through efficient process management.