Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Languages
Hobbies and Interests
References
Timeline
Generic
UMA DEVI SUNKARA

UMA DEVI SUNKARA

Hyderabad

Summary

Accomplished Deputy Manager at Optum with a proven track record in operations management and project delivery with 9 years of experience, adept at leading teams of 75+ across multiple projects with a 100% on-time completion rate. Skilled in change control operations and fostering employee engagement, I excel in driving performance and implementing AI/ML for efficiency improvements.

Overview

9
9
years of professional experience

Work History

Deputy Manager

Optum
Hyderabad
08.2024 - Current
  • Led a span of 75 members, with 5 different teams and assistant managers, on multiple projects.
  • Meeting the service readiness with dynamic targets.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Maintained records of all operational activities for future reference.
  • Taking up new projects, delivering them at 100% within the timeframe.
  • AIML implementation with capacity reduction.
  • Proposed or approved modifications to project plans.
  • I have taken an active role in the efficiency reduction program.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Prepared monthly progress reports detailing achievements against set target
  • DEI Initiatives and the key Planner for the span of 700.

Assistant Manager

Optum
Hyderabad
09.2022 - 07.2024
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Preparing MBR and QBR for the process
  • Established new projects
  • Coordinated with onshore to ensure smooth flow of operations to meet the readiness
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness in new projects in the business
  • Held regular one-on-one meetings with employees to review performance, priorities and provide feedback.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Managed customer service inquiries and complaints in a timely manner.
  • Produced thorough, accurate and timely reports of project activities.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Organized team and span activities to build camaraderie and foster pleasant workplace culture.
  • Implemented quality control measures to uphold company standards.

Group Lead Ops

WIPRO LTD
Hyderabad
01.2021 - 09.2022
  • Leading a group of 72 employees from several locations
  • Promoted to the extremely new project according to the experience and being the most rewarded team leader
  • From the hiring process to On job training (OJT), certifications, ramp up plans to on floor production been an active lead
  • Handled an experimental queue with high HC, in result which is successfully executed and led to growth of additional head count
  • Go to person for the client to resolve or for any queries
  • As a part of KRA attrition was 0% through out the quarter
  • Collaborated with cross-functional teams to develop strategies for achieving business objectives.
  • Conducted regular performance reviews with team members, providing constructive criticism when necessary.
  • Monitored team performance to ensure adherence to deadlines and quality standards.
  • Oversaw compliance with company policies and industry regulations within team operations.

Team Leader

WIPRO LTD
Hyderabad
01.2017 - 12.2021
  • TEAM LEAD
  • Complete review on Global ads and accounts for Adwords account with Google client
  • Customer relations regarding the ads through one of the vertical
  • Allocating jobs and workloads to individual members based on their ability
  • Implementing new initiatives and making sure all staff understand them
  • Implemented Second filtration (self service appeals ) to improve the quality
  • Published and analyzed daily, monthly reports to increase the team performance
  • Prepared and published WBR & MBR for the process and discussed the same in the client meeting
  • Giving prompt and accurate information on individual staff member performance
  • Build and manage relationships
  • Interacting with the clients on daily basis for the updates
  • Make sure all tasks given to team are done on time and to the required standard
  • Ensuring a clean, safe and friendly working environment for all team members
  • Managing any staff sickness levels and organising the necessary cover
  • Making sure that Health & Safety rules are strictly followed by all team members
  • Establishing team and targets as a reflection of the company's objectives
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.

Risk analyst

01.2016 - 12.2017
  • To manage risk, provide consultation service like control of risk in customer AdWords a/c's
  • Managing the Search, Display, YouTube Campaigns for Google AdWords Accounts
  • Campaign, ad groups, and account management of Ad words accounts
  • Ad Policy, Budget, Billing of AdWords account
  • Dealing with client on Day to day basis regarding the changes in the Legislation
  • Creating the Dash board reports on a daily basics
  • Shared process improvement ideas which reduced time consumption in production and to improve TAT
  • Worked On Critical Workflow called Third Party Compliance which has client interaction on daily basis
  • Participating weekend reviews with team members

Education

Bachelor of Commerce -

OU
12.2016

CS -

12.2013

Board of intermediate
12.2012

Skills

  • Good communication and presentation skills
  • Change control operations
  • Performance analysis & management
  • Data Presentation Skills
  • Handling client escalations
  • Effective Task Delegation
  • Operations Management
  • Project Management
  • Team motivation
  • Employee engagement
  • Workload Management
  • Customer rapport
  • Project tracking
  • Project development and lifecycle
  • Inventory control
  • Planning and scheduling
  • Conflict management

Accomplishments

  • Certified Six sigma Green belt Analyst from National Productivity council (NPC)
  • Trained on PMP from Project management institute (PMI), yet to certified
  • Appreciation by clients for customer satisfaction.
  • Received best team award for annual year 2019-20
  • Best Group Lead for the year 2021-2022
  • Managerial excellence award for two quarters in an year
  • Being promoted as escalation handler
  • Best R&R award for 2 quarters

Personal Information

Date of Birth: 12/11/93

Languages

  • English
  • Telugu
  • Tamil

Hobbies and Interests

  • Cartoon Maker
  • Expert in Gardening
  • Active Sports person

References

References available upon request.

Timeline

Deputy Manager

Optum
08.2024 - Current

Assistant Manager

Optum
09.2022 - 07.2024

Group Lead Ops

WIPRO LTD
01.2021 - 09.2022

Team Leader

WIPRO LTD
01.2017 - 12.2021

Risk analyst

01.2016 - 12.2017

Bachelor of Commerce -

OU

CS -

Board of intermediate

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UMA DEVI SUNKARA