Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic
UMA DEY

UMA DEY

Key Account Manager.
Bangalore

Summary

Strategic sales leader with 14+ years of experience in channel sales, B2B sales, and partner management across leading tech brands including Apple and Lenovo. Known for exceeding revenue goals, scaling partner networks, and leading high-performing teams across South and East India. Proactive and analytical with a flair for solving complex business challenges and executing market-driven strategies. Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills. Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

17
17
years of professional experience
2
2
Languages

Work History

Account Manager - Apple Business

Ingram Micro India Pvt. Ltd.
Bangalore
06.2023 - Current
  • Leading end-to-end channel sales and strategic client engagement for Apple's portfolio across Karnataka, Andhra Pradesh, Telangana, Kerala, and Tamil Nadu.
  • Managing six distributors and mentoring a high-performing three-member sales team to exceed quarterly sales targets.
  • Acting as the principal liaison for major retail clients including PAI International, Sangeetha Mobiles, Girias, Unilet, and Prakash Retails.
  • Functioning as Client Relationship Manager, building strategic alliances with top-tier retail partners and ensuring alignment on business objectives, service excellence, and account growth.
  • Leading client reviews and feedback sessions to proactively address pain points, strengthen loyalty, and identify upselling opportunities.
  • Driving visibility and market share through data-driven forecasting, merchandising strategies, and collaborative promotions.
  • Set and achieved company defined sales goals.
  • Built relationships with customers and community to promote long term business growth.

Regional Sales Manager

Systech Services Pvt. Ltd.
Bangalore
04.2023 - 06.2023
  • Led channel and B2B sales operations across Karnataka and Eastern India.
  • Identified and onboarded new partners, enhancing market reach and revenue streams.
  • Developed market-specific sales strategies, improving business forecasting and resource utilization.
  • Managed profitability, revenue growth, and competitive positioning in the industry.
  • Developed and maintained positive relationships with clients in assigned sales territories.
  • Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
  • Cultivated strong partnerships with distributors and retailers to increase product visibility and drive sales volume.

Area Sales Manager - Apple, Jabra, Motorola, OnePlus

Redington India Pvt. Ltd.
Kolkata And Bangalore
12.2019 - 03.2023
  • Spearheaded channel and retail sales for multiple consumer tech brands across Eastern India.
  • Held dual responsibilities as Area Sales Manager and Client Relationship Manager-spearheaded partner account development, retention strategies, and customer satisfaction initiatives.
  • Managed escalations and resolved operational challenges to ensure client success and uninterrupted sales cycles.
  • Conducted product training workshops to enhance partner capabilities and alignment with brand goals.
  • Executed lead generation and bundling strategies, improving conversion and market share.

Territory Sales Manager

OPPO Mobiles India
Kolkata
02.2016 - 12.2019
  • Oversaw retail and channel sales operations across Eastern India, fostering strong relationships with retailers.
  • Developed and executed lead generation initiatives to expand market share.
  • Conducted training programs to ensure brand alignment across retail staff.
  • Leveraged market knowledge to capitalize on emerging opportunities and maintain consistent growth rate at 70% or higher.

Training & Sales Manager (East) - Google Products

CPM India Sales & Marketing Pvt. Ltd.
Kolkata
02.2014 - 01.2016
  • Led training and channel sales operations across Karnataka and Eastern India.
  • Onboarded new retail partners and improved market forecasting processes.
  • Enhanced partner readiness through regular capability-building sessions.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.

Service & Parts Manager

Lenovo Service Centre (Kolkata)
Kolkata
01.2009 - 01.2014
  • Managed service spare parts allocation across multiple centers ensuring seamless after-sales support.
  • Reduced turnaround time on repairs by optimizing workflow processes within the service department.
  • Established effective communication channels with customers, enhancing their service experience and promoting repeat business.
  • Increased customer satisfaction by implementing efficient service and parts management strategies.
  • Implemented a proactive maintenance schedule, reducing equipment downtime and repair costs.
  • Managed warranty claims efficiently, ensuring timely reimbursement from manufacturers.
  • Provided timely, insightful and accurate reports to upper management.

Education

Bachelor of Commerce -

Ranchi University
Jamshedpur, India
2002

Bachelor of Laws (LL.B) - undefined

Vinoba Bhave University

Skills

Channel partner development

B2B & Retail Sales Strategy

Regional Revenue Growth Planning

Product Launch & Go-to-Market Execution

Client account management

Client relationship management

Sales pipeline management

Territory management

High-value account oversight

Client engagement strategies

Client needs assessment

Client-focused sales

Sales lead development

Revenue generation

Account development

Stakeholder needs evaluation

Client-focused sales approach

IT support

Successful attainment of sales targets

Sales negotiations

Streamlined client onboarding

Teamwork and collaboration

Sales funnel management

Analytical problem-solving

Business development and planning

Accomplishments

  • Established and expanded partner networks, driving consistent quarterly revenue growth.
  • Implemented effective logistics solutions to streamline partner transactions and enhance distributor engagement.
  • Achieved significant increases in YoY sales by optimizing market strategies and partner collaborations.
  • Strengthened brand positioning in competitive markets through strategic marketing and sales initiatives.
  • Increased the number of active partners quarterly, ensuring long-term business sustainability.

Interests

Music

Cricket

Books

Timeline

Account Manager - Apple Business

Ingram Micro India Pvt. Ltd.
06.2023 - Current

Regional Sales Manager

Systech Services Pvt. Ltd.
04.2023 - 06.2023

Area Sales Manager - Apple, Jabra, Motorola, OnePlus

Redington India Pvt. Ltd.
12.2019 - 03.2023

Territory Sales Manager

OPPO Mobiles India
02.2016 - 12.2019

Training & Sales Manager (East) - Google Products

CPM India Sales & Marketing Pvt. Ltd.
02.2014 - 01.2016

Service & Parts Manager

Lenovo Service Centre (Kolkata)
01.2009 - 01.2014

Bachelor of Laws (LL.B) - undefined

Vinoba Bhave University

Bachelor of Commerce -

Ranchi University
UMA DEYKey Account Manager.