UMA KANNAMANI

• Designed and developed visually appealing websites using HTML5, CSS3,JS
• Collaborated with clients to understand their design requirements and brand guidelines
• Implemented responsive designs, ensuring optimal user experience across devices
• Maintained and updated existing websites to ensure they remained up to date and error-free
• Conducted end-to-end testing of ecommerce websites and mobile applications to ensure their functionality, usability, and compatibility across different browsers and devices
• Developed and executed manual and automated test scripts, including functional, regression, performance, and security tests, using tools such as Selenium
• Performed data validation and verification of various ecommerce transactions, including order placement, payment processing, shipping, and returns
• Conducted usability testing to evaluate the user experience, interface design, and navigation flow of ecommerce platforms, providing actionable feedback for improvements
• Worked closely with the quality assurance team to continuously improve testing methodologies, tools, and processes, ensuring efficient and effective testing practices.

• Provided technical support to end-users, resolving issues and troubleshooting problems in a timely and effective manner
• Collaborated with the technical team to identify and report recurring issues for system improvement
• Maintained detailed records of customer interactions and resolutions, facilitating data-driven improvements in support processes.
• Consistently met or exceeded performance metrics, showcasing dedication to providing exceptional support services.
• Contributed to a positive work environment by consistently exhibiting a strong work ethic and dedication to customer satisfaction.

• Completed UI development projects, which includes analysing user interface issues and creating manageable solutions to achieve clients business goals and requirements.
• Manage and mentor 2+ junior UI developers to improve their understanding of establishing Ul goals, Priorities, and deliverables that align with product milestones.
• Utilize jQuery, AJAX, and AngularJS to redesign the UI functionality.
• Upgraded the system to automate image optimization, achieving an average load time of 3 seconds or less with a bounce rate of 20-40%.
• Developed 4 internal tools for data and engineering teams.
• Wrote 100% maintainable code with tests.

• Developed UI interface designs, and interaction flows for 20+ software applications with a variety of screen sizes (like for tablet, and various mobile devices) .
• Created information in conjunction with interactive design, visual design, and navigation development for next generation web-based solutions Revamped UI and interface of an e-commerce site that enhanced performance and improved load time by 45%.
• Conducted testing and performed documentation of UI and services, resulting in the discovery and resolution of 15+ critical bugs.
• Developed new UI for website landing pages and designed HTML email templates, increasing email signups by 9% and email CTR rates by 20%.