Uma Maheshwari
Bangalore
Summary
An ambitious enthusiast focused on collaborating with dynamic teams for business development. wherein I can utilize my Skills and Abilities to promote overall growth of the Company and also enhance my knowledge.
I appreciate a challenging environment of work, where competence and performance are valued and Creativity and Innovation are encouraged. I expect to have a long-term relationship with the company, to grow with higher Responsibilities.
Overview
17
17
years of professional experience
Work History
Implementation Project Manager
Unisys Global Services India
03.2025 - Current
- Design and implement Knowledge Management Frameworks and Strategies for Enterprise clients during the Implementation phase.
- Knowledge Base Management in Enterprise Solutions - Implementing knowledge and processes of Unisys Portfolio offerings for Service Desk.
- ITSM and ITIL Solution design - Incident, Request Management, Change Management and Problem Management
- Align knowledge initiatives with Organizational goals and Business processes.
- Work with subject matter experts to capture and document critical insights.
- Work with cross-functional teams to identify knowledge needs.
- Create, maintain, and optimize centralized knowledge repositories.
- Implement access controls and data protection measures.
Sr. Implementation Consultant
Replicon Software Private Limited
07.2015 - 10.2023
- Configuring and providing end to end implementation of SaaS tools such as ERP, CRM, Payroll HRIS.
- Worked on API Integration with third party application and Helping clients Integrate with below apps.
o Accounts – Xero, QBO, Dell, etc
o CRM – Salesforce, Intercom etc - Established strong partnerships with Jira, Microsoft project, Quick books, Sage Financials, Salesforce, Servicenow, Xero, BambooHR, Csv Integrations & API Integrations Smoothly while navigating potentials obstacles and integration.
- Enhanced team productivity, implementing collaboration tools for seamless communication within the project team.
- Optimized implementation workflows, regularly reviewing and updating standard operating procedures to maintain efficiency.
- Achieved significant cost savings for clients by recommending appropriate solutions aligned with their business objectives and budgets.
- Continuously expanded technical skillset, staying current on industry trends and emerging technologies to provide clients with cutting-edge implementation solutions.
- Provided subject matter expertise in complex integration projects, ensuring seamless data transition between legacy systems and new platforms.
- Streamlined project timelines by effectively managing cross-functional teams and implementing agile methodologies.
- Managed risk effectively by conducting thorough assessments and proactively addressing potential challenges in implementation projects.
- Mentored junior consultants, sharing industry insights and best practices for successful system implementations.
- Reduced client onboarding time by designing and executing efficient implementation processes.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
Technical Advisor
IBM India PVT LTD
06.2014 - 04.2015
- Enhanced system performance by conducting thorough technical assessments and providing expert recommendations.
- Reduced downtime and improved productivity with proactive troubleshooting and timely resolution of technical issues.
- Standardized IT procedures and protocols, streamlining workflows for greater efficiency and ease of use across the organization.
- Provided comprehensive training sessions for employees, fostering a more technologically adept workforce.
- Managed vendor relationships to ensure timely delivery of products/services while maintaining cost-effective pricing structures.
- Facilitated seamless migrations from legacy systems to cutting-edge platforms with minimal disruption to day-to-day operations.
- Championed innovation within the organization by staying abreast of emerging technologies and identifying opportunities for strategic implementation.
- Collaborated closely with cross-functional teams, ensuring optimal integration of new technologies and systems.
- Advised project managers on simultaneous technical workstreams, aiding in alignment of broader business goals.
- Mentored junior team members, fostering professional development opportunities aimed at enhancing skill sets and knowledge base.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Technical Support Engineer
Dell Technologies
05.2008 - 05.2014
- Supported global customers across diverse industries while adapting quickly to evolving technologies.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Assisted in the development of new support tools, streamlining issue resolution processes across the organization.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
- Mentored junior members of team on best practices in issue resolution techniques.
- Built long-lasting relationships with key accounts through consistent delivery of outstanding technical support and service.
- Delivered high-quality training sessions to new hires, fostering a strong understanding of company products and services.
- Earned recognition from management for consistently delivering exceptional service quality.
- Generated reports to track performance and analyze trends.
Education
Bachelor of Science - Bio-technology
Reva Institute of Science & Technology
Skills
- Resource Planning ,Change Management,Software configuration,Business Analysis,Project Documentation, CRM Implementation,Data Migration,Software Implementation,User Training,Problem-Solving,Teamwork and Collaboration Client Relations
Extracurricular Activities
- Active Volunteer in NSS (National Social Service) Completed “A certificate” in NCC (National Cadet Crops), Karnataka Active participation in dancing & sports at school & college level. Received championship award in state level from karnataka basketball association.
- Have been participated in industrial project visits.
Accomplishments
Received directors Choice award consistently for Q2,Q3 FY23.
Received NPS Champ award for Q4 2020.
Received NPS Rock Star award for Q2 & Q3 2018
Received appreciations from onshore clients for
quality & Timely project completion.
Relevant Skills Abilities
- Able to build and maintain relationships to make the working
environment pleasant and cheerful.
- Excellent verbal and written communications skills in English
as well as analytical and inter-personal skills.
- Adaptable to changes and to learn quickly for personal
development and for Organizational Demands.
- Good with Time Management & Client relationship management abilities.
- Strong and convincing personality.
Personal Information
DECLARATION
I hereby declare that the above-mentioned information is true to best of my knowledge.
Timeline
Implementation Project Manager
Unisys Global Services India
03.2025 - Current
Sr. Implementation Consultant
Replicon Software Private Limited
07.2015 - 10.2023
Technical Advisor
IBM India PVT LTD
06.2014 - 04.2015
Technical Support Engineer
Dell Technologies
05.2008 - 05.2014
Bachelor of Science - Bio-technology
Reva Institute of Science & Technology
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