Certified Scrum Master with an experience of understanding and building complex products. Enthusiastic trainer and dedicated employee with integrity, strong work ethic and leadership skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Process Executive-Data
Cognizant Technology Solutions
Chennai
08.2016 - Current
Acting Scrum master/ Business analyst handling two different team environments.
Scrum team-Facilitating all scrum ceremonies (Sprint Planning, Daily Scrum, Sprint review & Retrospectives) for a development team
Worked closely with product owner on gathering business requirements and developed functional requirement specifications
Coordinated with Scrum team and stakeholders across all phases of SDLC
Prepared use cases, user stories and prioritized them to achieve a high value Sprint Goal during all sprints
Proactively identified and found ways to resolve the impediments to prevent distractions and keep projects on track.
Made the team self organized by explaining the need and impact of the application from downstream level.
Data team: Mentoring and leading the data team to handle healthcare datasets.
Handling client escalations and providing resolutions in Turn around Time and providing Root Cause Analysis
Worked on a lean project with globally distributed client team to improve the quality of datasets, resulted increasing the quality rate from 95% to 97.2%
Working closely with cross functional team and internal stakeholders to provide adequate support to client
Credentialing Analyst
Hinduja Global Solutions
Bangalore
04.2014 - 08.2016
Conducted primary source verifications such as background checks and board certifications.
Set contract criteria for more than 50000 providers using Excel logics
Created curricula, instructions, documents and written tests for various types of training courses.
Confirmed information from licenses by checking license databases and questioning details with applicants.
Developed new and improved training programs to fit underserved areas.
Provided subject matter expertise on all company offerings.
Decreased training time by designing effective new training programs.
Education
BE - ECE-79%
Ponnaiyah Ramajayam Collage of Engg And Technology