Uma Netam
Product Owner
Indore
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Senior Business Analyst/Product Owner
Accenture
10.2021 - Current
- Understand project scope and identity implementation risks and impacts
- Analyzing and gathering requirements from stakeholders and converting the requirement into a business process model and solutions
- Provide weekly status reports throughout the project lifecycle to assist management eliminate risks and increase the likelihood of project success
- Develop, drive and maintain a detailed master project schedule - including schedules, project milestones metrics, work plans, resource, communication plan, issue resolution plans, and status reports
- Design and execute functional, integration and regression test plans for new application functionality, enhancements, and regulatory modifications using clinical scenarios and test cases
- Design and deliver trainings via multiple modalities including in-person onsite consultation, one-on-one, group setting, virtually and by phone
- Experienced in requirement gathering, client-facing roles, creating user stories, workflow diagrams, streamlining, mapping, assessing of current processes, apart from having good communication skills
- Good interaction and communication skills with clients, process owners, third-party teams, end-users, and other internal stakeholders
- Working experience on SDLC Models such as Agile/Waterfall etc
- Experience in working with different stakeholders as a part of Business process requirements, data analysis, and information gathering
- Good understanding of Agile Scrum methodology and well efficient with JIRA and Agile Tool in ServiceNow in writing User Stories and other design artifacts documentation
- Good knowledge of enabling collaboration, innovation, and customer satisfaction by working with cross-functional teams, facilitating daily stand-ups, sprint planning, and retrospective meetings
- Excellent user-facing written skills - ability to write and explain technical details to non-technical people
- Experience of working with technical developers and planning releases and maintaining project plans.
Implementation Consultant
Allscripts India LLP, Pune
06.2019 - 10.2021
- Worked on Software Development Testing to provide support to the client and play a key role in SDLC for all phases of testing like Functional, Regression, and UAT, TEST, TRAIN
- Worked on Torchworks EHR for dB motion mapping and Patient Merge tool, APM, IDX, Cerner (SMS), Centricity ETC
- Lab Compendium: Configuring order sets for Labs orders in EHR with respect to different labs LabCorp, Quest, LabDaq, Cerner, Sunquest, and Meditech validation and moving them into Production
- Testing the functionality of the application from the server-side and client-side with both live and pseudo data
- Working on Allscripts (AEHR) for modules like Amulatoty care, Emergency, Ambulatory, Labs, Rads, etc
- Working on incident management, request management, and Change Order Management managing SLA, Analysis, and troubleshooting
- New site configuration includes Org, Providers, Users, Non-Scheduled providers, Site Locations, Printers, DTV, Prenatal, Scan Application, FMH, and coordination with other teams for interface setup etc
- Reporting: Analyzing the data and developing visual reports for customer-specific business KPIs Designed and developed the most suitable User Interface such as Dashboards, multiple chart types, Trends
- Developed complex calculated fields (using LoDs, Table calculations) for the business logic, field actions, sets, groups, and parameters to include various filtering capabilities for the dashboards and to provide drill-down and drop-down features for the detailed reports
- Supporting Allscripts Practice Management and strong knowledge of Revenue Cycle Management
- Also supporting Allscripts Human Capital Management applications McKinney timesheet and attendance, Ansos, Lawson POU Deliver advice, guidance, and recommendations on system configuration and implementation best practice.
Executive Operations
Centre for Sight Eye Hospital
12.2018 - 05.2019
- Daily operations rounds, briefing, and addressing pending issues
- Assist in implementing the day-to-day functions of the Inpatient Billing department
- Responsible for ensuring that all Operational tasks are done smoothly correctly and costed effectively and delivered on time Resolve potential issues with patients
- Stay up-to-date with health-care regulations Administration, Management, and Monitoring of day-to-day affairs of the department of the center
- Formulation of various MIS Reports Ability to supervise and train team members, planning and controlling change.
CARE MANAGER
APOLLO SPECIALTY HOSPITALS PRIVATE LIMITED
04.2018 - 09.2018
- Project Management, Driving revenue projects & tasks, coordinating with the leadership team for driving actionable & loop closures, Meeting coordination
- Major role in establishing 'conversion Management' model which improved overall OP to IP conversion
- Tracking & monitoring overall conversion trend from Out-Patient department to close gaps and improve revenue Pre-admission counseling for patients such as financial negotiation, coordination for admission, billing clarity, recounseling
- Maintaining customer relations by responding to inquiries documentation actions
- Prepare for customer inquiries by studying product service & customer inquiries by studying product services & customer service process
- SPOC for the hospital: Legal, service excellence, NABH & other unit level Ensuring that the hospital OPD run efficiently and effectively, as a business/revenue center, which generates income above expenditure, with due regard to customer care and quality services that promote customer attraction, retention, and client satisfaction.
MANAGEMENT TRAINEE OPERATIONS
BHAGIRATHI NEOTIA WOMEN AND CHILD CARE CENTRE
04.2017 - 04.2018
- Data Analysis & documentation, Reports for Revenue, Doctor's Performance & Availability, conversions, Compliance Management, Internal Audits
- Practical clinical experience of Outpatient, Inpatient, Emergency, and Insurance/TPA Process flow
- Responsible for ensuring that all Operational tasks are done smoothly correctly and costed.
Education
M.B.A - Hospital and Healthcare Management
Symbiosis International University
B.B.A - Hospital Administration
DAVV University
Skills
Analytics and Consulting/ Operations/ Report Generating for KPI's/ Client Engagement/ Safe Agile /Microsoft Intermediate/ Tableau desktop (V 9X, 10X)
Certification
Tableau Fundamentals
Timeline
Senior Business Analyst/Product Owner
Accenture
10.2021 - Current
Implementation Consultant
Allscripts India LLP, Pune
06.2019 - 10.2021
Executive Operations
Centre for Sight Eye Hospital
12.2018 - 05.2019
CARE MANAGER
APOLLO SPECIALTY HOSPITALS PRIVATE LIMITED
04.2018 - 09.2018
MANAGEMENT TRAINEE OPERATIONS
BHAGIRATHI NEOTIA WOMEN AND CHILD CARE CENTRE
04.2017 - 04.2018
M.B.A - Hospital and Healthcare Management
Symbiosis International University
B.B.A - Hospital Administration
DAVV University
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