Dancing and learning different styles, Travelling and blogging
Uma Santosh
Summary
Hello, I’m Uma Santosh, boasting over 12 years of professional experience, currently holding the position of Executive Secretary at Vinyas Innovative Technologies Ltd in Mysore for more than 8 years. My skill set encompasses strong communication, adept multitasking, content creation, ownership mentality, and proficient project coordination, which have earned recognition from both my organization and clients.
An instrumental moment in my career occurred when my Managing Director entrusted me with remote work responsibilities in 2018, following my relocation to Kolkata, highlighting the level of trust and integrity I bring to my role. I am a dedicated administrative professional currently pursuing a Master’s degree in English Language and Literature/Letters from IGNOU, in addition to holding TEFL & TESOL certifications.
Furthermore, I am an energetic educator with a track record of effectively teaching diverse subjects, maintaining organized classrooms, and keeping students engaged for optimal learning outcomes. I am known for my diligence and adaptability in meeting individual student needs, fostering warm and safe educational environments.
As an organized and dependable candidate, I excel at managing multiple priorities with a positive attitude, always willing to take on additional responsibilities to contribute to team success. I take pride in being a patient facilitator, committed to actively engaging students and enhancing learning through diverse instructional techniques and thoughtfully crafted activity plans. I am skilled in creating comprehensive lesson plans, evaluating assignments, and presenting complex concepts with clarity and precision.
Overview
20
20
years of professional experience
8
8
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Executive Secretary - MD
Vinyas Innovative Technologies Ltd.
Mysore
05.2015 - Current
- Managed general administration and coordinated with the MD.
- Facilitated daily interactions with customers, clients, and vendors.
- Oversaw account receivables and payment receivables.
- Handled C Form Collections and daily cash sheet checks.
- Coordinated with various departments for smooth organizational functioning.
- Managed client visits, conference calls, meetings, and travel arrangements.
- Responsible for admin tasks like raising invoices and stationery maintenance.
- Contributed to business development efforts.
- Orchestrated successful conferences and associated travel for speakers and attendees.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Cultivated professional working relationships with peers and supervisors.
- Coordinated project workflows for departments.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Managed staff hiring, training and supervision.
- Provided writing support in fast-paced environment for variety of public-facing materials.
- Utilized feedback from clients and colleagues to improve content quality.
- Repurposed and optimized existing content for use in different mediums.
- Developed content for press releases and newsletters to promote products and services.
- Edited and proofread content to confirm proper grammar, quality and consistency with AP style.
- Researched and wrote news stories, articles and reviews for online publications.
- Managed competing deadlines with efficiency.
- Edited and proofread drafts of articles and other documents.
Class Teacher
Kautilya Vidyalaya
Mysore
01.2014 - 04.2015
- Instructed English language courses.
- Delivered academic advising services to students enrolled in PUC & DEGREE College programs.
- Participated in administrative duties and managed hospitality-related tasks.
- Assessed submitted class assignments, determined grades, and reviewed work with struggling students to boost success chance.
- Taught subject matter based on information compiled from textbooks, online sites, and other educational materials.
- Collaborated with educational specialists to address the unique requirements of “Attention Deficit Hyperactivity Disorder” and “Processing Disorder” students requiring extra support.
- Developed and distributed study guides to reinforce lecture details and help students with test preparation.
- Scheduled appointments with parents to discuss student progress and classroom behavior.
- Used tests, quizzes, and other assignments to gauge students' learning and determine understanding of course materials.
- Sat in on classes of fellow teaching professionals to learn innovative methods for dispensing information to students.
- Incorporated multiple types of teaching strategies into classroom.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
Executive Secretary
Vinyas Innovative Technologies Pvt. Ltd
09.2011 - 05.2012
- Managing general administrations and coordination with MD -
- Day to day coordination with MD
- Daily interaction with customers, clients & vendors
- Account receivables/Payment receivables
- C Form Collections Page 1 of 5
- Checking daily cash sheet
- Account receivables
- Follow up with different departments for smooth functioning of the organisation
- Client visit Management
- Arranging conference calls and meetings
- Travel Arrangement
- Responsible for admin related areas like raising invoices/indent for new stationeries and maintaining the same
- Business development.
The President Hotel
12.2010 - 05.2011
- Managing general administrations and coordination with MD -
- Checking daily cash sheet
- Responsible for daily interaction with customers, clients & vendors
- Sending salary charge out for every month
- Front office management
- Responsible for preparing offer letter (Renewal or New)
- Taking interviews and responsible for all kind of joining formalities
- Preparing pay structure for new candidates/employees
- Responsible updating payroll
- Responsible for updating leave records
- Day to day coordination with MD
- Checking day to day guest feedback
- Account receivables
- Responsible for Income-expense details
- Responsible for admin related areas like raising invoices/indent for new stationeries and maintaining the same
- Business development.
Service Admin Specialist
Johnson Controls (India) Pvt. Ltd
10.2008 - 05.2009
- Coordinating with all the Service related jobs
- Responsible for daily interaction with clients
- Sending salary charge out for every month Page 2 of 5
- Responsible for preparing offer letter (Renewal or New)
- Taking interviews and responsible for all kind of joining formalities
- Preparing pay structure for new candidates/employees
- Responsible updating payroll
- Responsible for updating leave records
- Sending attendance for salary payment for the site employees
- Responsible for bill generation, collection & monthly forecasts
- Responsible for CIS (Cost Information Summary) for any new job or project
- Checking and updating-bills, costs & collections for booking on monthly basis
- Responsible for Income-expense details
- Responsible for solving every kind of Amount Receivables, write off and reversal of any payments
- Responsible for admin related areas like raising invoices for new stationeries and maintaining the same
- Hotel booking, car booking, preparing TRFs (Travel Requisition forms) and etc
- Responsible to arrange for training programs, conferences etc
Facility Executive
IBM, Kolkata for Johnson Controls (India) Pvt. Ltd
06.2008 - 09.2008
- Managing the total day-to-day administrative operations -
- Seat Allocation
- Space Planning
- Facility Walk Through
- Clean Sweep - Collection of confidential documents from all work stations (table top) Monitoring Housekeeping Activities for the site
- Gate Pass management
- MIS management
- Handling Hospitality Service Desk (Handling Clients)
- Maintaining staff attendances
- Daily Briefing (of all Housekeeping staff)
- Taking care of all admin related issues and matters
- Visitor management
GWS Operations Coordinator
Johnson Controls (India) Pvt. Ltd
11.2006 - 06.2008
- Managing the daily tasks related to Site Operation and administration -
- Coordinating with all the FMS related jobs
- Meeting clients
- Solving site related issues
- Sending attendance for salary payment for the site employees
- Leave & Bonus calculations
- Taking interviews and responsible for all kind of joining formalities
- Preparing pay structure for new candidates/employees
- Responsible updating payroll
- Responsible for updating leave records
- Responsible for bill generation, collection & monthly forecasts
- Responsible for CIS (Cost Information Summary) for any new job or project
- Checking and updating-bills, costs & collections for booking on monthly basis
- Responsible for Income-expense details
- Responsible for admin related areas like raising invoices for new stationeries and maintaining the same
- Hotel booking, car booking, preparing TRFs (Travel Requisition forms) and etc
- Generating monthly Environment Health Safety reports for all the sites
- Responsible for GWS petty cash, since Apr'07 and updating the same on monthly basis.
Customer Relations Manager
ROYMAN Solutions & Services
02.2005 - 10.2006
- Months)
- Handled tasks related to the all sales and support.
Customer Care Associate
Shoppers’ Stop Ltd
Kolkata
11.2003 - 04.2004
- Provide solutions as part of the Customer Service Desk
- Responsible for day to day coordination
- Responsible for generating all kind of MIS reports related to Customer
- Service Desk
- Worked at the reception desk
Education
TEFL and TESOL, Teaching English as a Second - undefined
Asian College of Teachers
01.2020 - 1 2022
BA (Honours) - English
Burdwan University
01.1999 - 1 2003
Master’s Degree - English Language And Literature
Indira Gandhi National Open University
Distance Learning 02.2020 - Current
Odissi Dance
Payel Dance Academy
01.2018 - 1 2023
Senior Batch -
Tanusree Shankar Dance Academy
01.2019 - 01.2023
Skills
Process Coordination
undefinedCertification
TESOL Certified
Interests
Timeline
Post Graduate Diploma in General Management from Udemy
07-2023
Certificate in Customer Relationship Management from Great Learning Academy
07-2023
Course on “Operational Excellence foundations” from Project Management Institutes
07-2023
TESOL Certified
10-2022
Master’s Degree - English Language And Literature
Indira Gandhi National Open University
02.2020 - Current
TEFL and TESOL, Teaching English as a Second - undefined
Asian College of Teachers
01.2020 - 1 2022
Senior Batch -
Tanusree Shankar Dance Academy
01.2019 - 01.2023
Odissi Dance
Payel Dance Academy
01.2018 - 1 2023
Executive Secretary - MD
Vinyas Innovative Technologies Ltd.
05.2015 - Current
Class Teacher
Kautilya Vidyalaya
01.2014 - 04.2015
Executive Secretary
Vinyas Innovative Technologies Pvt. Ltd
09.2011 - 05.2012
The President Hotel
12.2010 - 05.2011
Service Admin Specialist
Johnson Controls (India) Pvt. Ltd
10.2008 - 05.2009
Facility Executive
IBM, Kolkata for Johnson Controls (India) Pvt. Ltd
06.2008 - 09.2008
GWS Operations Coordinator
Johnson Controls (India) Pvt. Ltd
11.2006 - 06.2008
Customer Relations Manager
ROYMAN Solutions & Services
02.2005 - 10.2006
Customer Care Associate
Shoppers’ Stop Ltd
11.2003 - 04.2004
BA (Honours) - English
Burdwan University
01.1999 - 1 2003
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