Uma Maheswari Vivekanandan

• Effective Transition Management from Sabis to IBM for Business MIcroservices Layer to ensure On-Time and Seamless cutover to Steady State
• Responsible for a team of ~30+ FTEs across Business Microservices Squads 1 & 2
• Responsible for Run The Bank Operations of the Business Microservices Layer, a backend system that spans across the adapter channels, where the core business rules reside and acts as the bridge between the channels and the SOA service layer
• Responsible for Maintenance and Enhancements in the Business Layer and as the Gatekeepers and SMEs for the incoming changes on this layer - provide Impact Analysis and ROM Estimates for handoff to the Change Squads
• Managed & Delivered several Cross Digital projects impacting multiple channels and technologies across the Bank with the required level of Stakeholder Management with Client & Internal teams, Effective Project Planning across Multiple releases for various Release timelines (On-Prem, Cloud and Native Mobile), Risk (RAID) Management and End to End Delivery
• Responsible for the Application Knowledge transfers, Staffing, Transition and Steady State Readiness including Infrastructure, Software Requirements and Other Operational Readiness, through KT phase until Steady State.
• Responsible for the Digital Resilience Squad as the Second Line Manager, a specialized squad supporting and delivering multiple verticals across the bank - Upliftment of the Bank's resilience system, Cloud initiatives and DevOps pipeline
• Provided leadership and direction to team members on tasks related to the development, testing, deployment, and support of software applications.
• Created detailed project plans outlining milestones, deliverables, timelines, resources needed, costs estimates, and quality standards.
• Collaborated with technical staff from other departments in order resolve complex problems quickly.
• Established processes for tracking project progress, monitoring performance metrics, and reporting results to senior management.
• Managed the day-to-day operations of the delivery team including assigning tasks, setting deadlines and ensuring adherence to best practices.
• Led the Cross-Skilling initiative in the team to reduce Resource dependency and enhance Operational efficiency and increased Productivity
• Responsible for the Resource Management within the Account including HackerEarth Screenings for SSPs, External Hiring for Lateral Hires, Scheduling Interviews & Identifying Candidates best fit for the position
• Develop and maintain a thorough knowledge of business processes supported by software systems.
• Manage and support a team of high performing, fast paced, highly technical project leads.
• Responsible for the Financial Management for my team inducing BMR reduction, Resource Out Rotation, Resource Planning, GP
• Responsible for the Quality Management and Project DB processes for the Wave 3 Team
• Led the VDI and Infra Provisioning for the account with continuous and consistent follow-ups, budgeting with the Business for Procurement
• Responsible for the People Management activities for my team & ensured to maintain a motivated team with timely constructive feedback, mentoring & identifying second line leaders
• Ongoing analysis on Reducing operating costs by systematically trying to apply Lean initiatives in the account
• Responsible for Operational Metrics and reporting, Project Capacity Planning, Practice meetings and communication
• Fortnightly governance with TSB Leaders
• Drive up the value of the delivery team by defining processes, standards, and best practices to increase the effectiveness and efficiency of the India Team
• Responsible for managing, developing and appraising project team ensuring they are highly motivated and focused on delivery
• Ensure HR policies and procedures are communicated and executed according to the expectation from HR
• Coordinated resources across multiple teams to ensure successful completion of projects on time and within budget.
• Conducted regular meetings with clients to discuss project progress, identify potential risks, and address any issues in a timely manner.
• Identified areas for improvement in existing processes or procedures related to software delivery.
ACCOMPLISHMENTS
• Accoladed as the ROLE-MODEL Squad for the Run The Bank activities and the Operational Model in creating a true cross component team environment by collaborating with other teams from the TSB Client
• Infused a Collaborative and Open mindset within the team to perceive any request from the Client with a “One IBM” lens and provide extensive support whenever needed
• Applauded as the most Collaborative Squad within the account
• Initiated the model of a wholly Cross-Skilled team between Channels (Backend & Adapter Layers), Skillsets (Development & Testing).

• Responsible for Delivery Management of a cluster of applications in the UPS Europe client & the ENT SDG with an average 40 FTP/month across multiple locations – India, US and MEXICO
• Responsible for Delivery of 10 – 15+ simple & complex projects involving more than 35 applications and 40+ FTPs at any given point in time.
• Responsible for the Test Management of the SDG and ensuring quality deliverables on time.
• Responsible for the Demo of the final deliverable to the customer from Delivery as well as Test perspective
• Responsible for the Resource Management for my applications including PMP Creation, Scheduling Interviews & Identifying Candidates best fit for the position.
• Responsible for the Financial Management for my applications by inducing BMR reduction, Resource Out Rotation, Resource Planning
• Integral member of the Quality Management core team for the LFA UPS account with a HC of more than 600 resources.
• Account Lead for the Data Security & Privacy team & consistently delivered on targets.
• Responsible for the On / Off-boarding manual mechanism to automated Blue Room Integration
• Consistently involved in Account Audits (ISO, RRA, etc.) & ensured to maintain Account health with 0 non-Compliances.
• Responsible for the People Management of ~ 41 resources & ensured to maintain a motivated team with timely constructive feedback, mentoring & identifying second line leaders.
• Reduced operating costs by systematically applying Lean initiatives in the account.
• Lead cross functional project teams offshore and Onshore.
• Handle projects in Mainframe, Java, .Net, Mainframes, Microservices, DevOps, Test Automation
• Manage projects in Waterfall and Agile methodologies.
• Asset harvesting and Structured plan for optimizing Project Proposals
• End to end Project management & Technical guidance to the team
• Weekly status reporting to client and Monthly governance call with UPS directors
• Facilitate the support teams and stakeholders on the bridge ensuring that the issue is resolved within the SLA window.
• Develop and conducted trainings on building effective internal and external stakeholder support.
• Effective People Management and achieved high survey results.
• Steered multiple Customer & Leadership visits.
ACCOMPLISHMENTS
• Led the DS&P Activities of the Account and implemented the roadmap for the RRA Audit turnover from Red to Green within a year.
• Automated the On/Off-Boarding process in the Account by implementing BlueRoom to reduce the high amount of effort spent on the processes.
• Implemented Cross-Over teaming and support between applications managed by me to enhance Productivity and reduce Operational Risks.

• Responsible as the Tower Focal Point for the Transition Management of ~ 350 applications for the Aveline Tower with constant and effective tracking of Application Knowledge from the client through KT phase until Steady State
• Responsible for the Tracking of the Staffing, Transition and Steady State Readiness (including Infrastructure, Software Requirements and Other Operational Readiness) for ~ 147 resources for the Portfolio
• Responsible for Delivery Management of eCom_Misc Portfolio of average 18 FTP/month across Ecom and Corporate Systems domain for the telecom client
• Responsible for the Test Management of the Portfolio with the Testing team reporting to me on the overall testing status and ensuring quality deliverables on time
• Responsible for planning of the Load and Performance Testing
• Responsible for the demo of the final deliverable to the customer from Test perspective as part of the Agile Test Delivery
• Shown substantial improvements in all projects metrics & played a key role in implementing new KPIs
• Led the Knowledge Management initiative for the account & consistently delivered on targets
• Led Quality and Metrics for the account & consistently delivered on time
• Consistently overachieved business goals and CIC targets across initiatives
• Reduced operating costs by systematically applying Lean initiatives in the account.

• Responsible for delivery of the projects within agreed upon cost and schedule
• Team formation, Project kick off, Scope definition, Prioritization and monitoring & tracking of the tasks assigned to the team based on the project needs
• Responsible for Delivery of 10 – 15 + complex involving more than 35 applications and 100+ FTPs at any given point in time
• Manage End to End Project Delivery including Development and Testing deliverables
• Responsible for the tracking and status reporting of the Testing deliverables - Test Strategy, Master Test Plan, Test Reports with the Test Manager reporting into the PM
• Shown substantial improvements in all projects metrics and deliverables by leading the Internal Quality Audit team
• Reduced sunk costs by ensuring accuracy of the application FTP forecasts
• Develop and execute project plans, manage project schedules, cost, project risks & Issues, project quality, resource allocation and budget
• Communicate project status to key stakeholders including Client, IBM Geo & IBM India Management
• Building client relationship/partnership by providing them collaboration and commitment of operations
• Identifying, prioritizing, tracking, managing and resolving project issues and risks
• Handling Change requests
• Forecasting and invoice reviews
• Focusing on core values of Team building/motivation by nominating performers in Reward & Recognition programs, team lunches
• Ensure compliance to IBM quality model through Delivery Excellence processes (Metrics, 7 Keys, PHR, PMR, Compliance audits)
• Responsible for representing the project in the Process Assurance Reviews, Product reviews and SCAMPI audits
• Submission of monthly metrics data for projects/SSCRs and Lights on activities to the metrics team
• Conduct Root Cause Analysis (RCA) for any missed SLA or Postproduction defect
• Also responsible for tracking and closure of any action items originating out of the RCA
• Enable effective communication between teams, customers, & IBM management
• Work with the RCM for resourcing needs for the project.

• Responsible for Delivery management of the RKCM application which was approximately 5 FTP per month
• Instrumental in stabilizing this application
• Project staffing (on boarding/off boarding), Resource forecasting (management of internal resources for ongoing delivery process as well as scenario when applications are added or removed)
• Successfully inducted new resources and trained them into smooth transition into application
• Expertise demonstrated includes People Management, Financial Management, Schedule and Issue Management
• As the Delivery Manager for the Dev-tested application, also owned the Test Management responsibilities for the final sign-off on SIT and UAT from the IBM end
• Responsible for the Test Management of the Dev-tested application and final approver of the Testing deliverables including Unit & System Test Plans, Test Results, UAT & UCT Plans and Results, Test Strategy & Load and Performance Testing
• Responsible for the UAT & UCT demo to Business Partner (Prime Mover) from Test perspective
• Contributed to the GP Improvement & Project Financial Improvement
• Generated additional revenue for IBM by implementing Lean in the cluster
• Implemented a standardization project for application cluster which eliminated redundant functions in different applications
• Responsible for the Change Management process for Production Deployments
• Focal point to communicate and resolve interface and integration issues with other teams.

• Worked in the D&B Canada Services Team as a Module Lead
• Lead the successful transition of the Phase 3 Module in India
• Attended meetings with customers on business requirements and writing technical requirements
• Automated a critical client process thereby reducing the turnaround time to customer from 5 days to 1 day
• Design, Coding and Testing and on call support for any issues
• Preparing & reviewing Design, Analysis, TDD, UTP & UTR documents prepared by the team
• Coordinate with the Onshore Canadian Counterparts and SMEs for the successful development through Route to live of the requirements
• Establish Quality Procedure for the team and continuously monitor and audit to ensure team meets quality goals
• Co-ordinating with System Testing Team
• Responsible for effective communication between the project team and the customer
• Provide day to day direction to the project team and regular project status to the customer.

• Designed, developed & successfully tested the Library Information Management System

• Involved in Peer reviews

• Worked for IBM in the Dun & Bradstreet Account as the Module Lead for the Canada Services Delivery Team
• Successfully transitioned the process for Phase-3 Module in India
• Involved in Development and Testing phases
• Involved in Peer reviews