UMAIR AHMED

As an innovative facility for integrative wellness and evidence based clinical care, In Naufar will provide high quality clinical services supported by exceptional hospitality.

• Assisting Patients with behavioral disorders.
• Booking appointments, conducting the reservations, doing check-ins, discharge, escorting the patients.
• Working on administrative duties.
• Investigated patientst challenges and sources of dissatisfaction to offer timely resolution.
• Monitored patientst services personnel for efficiency and accuracy of response to guest complaints.
• Collaborated with outside departments to coordinate solutions and retain patients satisfaction.
• Surveyed Patients to check for areas in need of improvement.

• Operating franchisee model i.e
• Managing, controlling and business development
• Marketing activities done to promote business
• Engaging customers to directly avail our services and at the same time providing service to the established business.
• Assisted in recruiting, hiring and training of team members.
• Created and implemented aggressive action plan to address pressing cost control needs.
• Generated and developed leads, using networking and system to acquire new clients.
• Interacted well with customers to build connections and nurture relationships.

• Warmly welcomed and greeted guests at the front desk and engaged in pleasant conversations while managing check-in processes, providing room keys and information on amenities and policies
• Confirmed relevant guest information and payment methods to prevent fraud
• Maintained transaction security by verifying payment cards against identification
• Used Opera to process reservations, check-ins and check-outs
• Explained details regarding property including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment
• Promoted local entertainment and sporting events and offered details to assist patrons
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
• Liaised with housekeeping and maintainable staff to address request and complaints made by guests
• Updated customer accounts with add-on room charges, including minibar use and room service bills
• Immediately contacted the housekeeping staff and maintenance department regarding guest room issues, including precise action to promote quick remediation.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

• Greeted and welcomed guests in person and on calls; answer and direct inquiries to designated department
• Receiving and sorting daily incoming correspondence and delivering sorted mails to addressees
• Doing all the Forex for international travelers
• Developing and utilizing effective filing and retrieval systems, and maintaining office supplies by placing orders and evaluating new products
• Managing front office reception area by cleaning and organizing desk and visitor lobby
• Taking check-ins and checkout, preparing all bills and raising invoices
• Allotting rooms according to room types, categories and preferences with the main focus of guests satisfaction
• Arranging hotel transportation for guests on request
• Coordinating with all the departments regarding guests' demands and needs to avoid conflicts and miscommunication.
• Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

• One month in learning services department
• One and half month in food and beverages department
• Fifteen days in housekeeping
• One month in front office.
• Shadowed senior team members to learn all related jobs and tasks.
• Attended training courses to build understanding of processes, techniques and industry.

• Asia Travel Association)
• Participated as a volunteer in an event conducted by PATA (Pacific Asia Travel Association) in Bengaluru in September 2015
• Arranged all the shuttle facilities for foreign delegates
• Providing all the necessary arrangements for travelling within the local segment
• Worked as a mediator for all the important work meetings regarding action plan.
• Volunteered with groups and organizations to help make measurable differences for program recipients.