Opera
Umair Javed
Hotelier
Tehsil Maudaha
Summary
Accomplished in enhancing guest satisfaction and streamlining operations, I leveraged client engagement and public speaking skills at Radisson Blu Hotel to exceed revenue goals and improve service delivery. Skilled in academic counseling and career planning, I consistently achieved high guest satisfaction scores, demonstrating exceptional problem-solving and interpersonal abilities.
Overview
9
9
years of professional experience
1
1
Certification
3
3
Languages
Work History
Advisor
Cogent E Services
10.2022 - 05.2023
- Built and maintained relationships with clients to provide ongoing support.
Front Office Executive
Radisson Blu Hotel
04.2018 - 08.2021
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
- Maintained accurate records of guest information through diligent documentation and data entry efforts.
- Assisted in training new front office team members, leading to increased productivity and efficiency.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
Front Office Supervisor
Radisson Blu Hotel
03.2017 - 03.2018
- Managed group bookings effectively to optimize room allocation while accommodating individual preferences.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Consistently exceeded revenue goals by upselling hotel amenities, services, and room upgrades.
- Created, prepared, and delivered reports to various departments.
- Achieved high-quality service by maintaining open communication channels among team members.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Delivered performance reviews, recommending additional training or advancements.
Airport Representative
Radisson Blu Hotel
04.2016 - 10.2017
- Enhanced customer satisfaction by providing timely and accurate flight information.
- Assisted families traveling with young children or elderly relatives by providing additional support during check-in process.
- Collaborated with security personnel to ensure a safe airport environment for both passengers and staff members.
- Ensured smooth operations during irregular operations or emergencies by following established protocols and communicating effectively with team members.
- Collaborated proactively with customs officials when necessary to resolve international passenger documentation issues.
- Maintained up-to-date knowledge of airport procedures, effectively addressing passenger inquiries and concerns.
- Coordinated transportation for passengers with tight connections, reducing missed flights and enhancing customer satisfaction.
Senior Guest Service Agent
Grand Dhillon Hotel
06.2014 - 02.2016
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores [Number]%.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
Guest Service Associate
Doubletree By Hilton
12.2013 - 05.2014
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores [Number]%.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Created lasting relationships with loyal customers by anticipating their needs, leading to increased return visits.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Walked through properties to maximize guest safety and clear areas of trash and debris.
- Provided personalized recommendations for local attractions, enhancing guests'' overall experience.
Education
Bsc. In Hospitality And Tourism - Hospitality Administration And Management
Heritage Institute of Hotel And Tourism
Agra 04.2001 -
Skills
Presentations and public speaking
Additional Information
To synchronize professional growth with personal development and organizational augmentation, to achieve excellence by exercising the best managerial skills to attain the vision of the organization both individually and as team player
Software
Ids
OnQ
Certification
Industrial Exposure Training
Listening Music and Reading Books
Bollywood Music and Autobiography of legends
Timeline
Advisor
Cogent E Services
10.2022 - 05.2023
Front Office Executive
Radisson Blu Hotel
04.2018 - 08.2021
Front Office Supervisor
Radisson Blu Hotel
03.2017 - 03.2018
Airport Representative
Radisson Blu Hotel
04.2016 - 10.2017
Senior Guest Service Agent
Grand Dhillon Hotel
06.2014 - 02.2016
Guest Service Associate
Doubletree By Hilton
12.2013 - 05.2014
Bsc. In Hospitality And Tourism - Hospitality Administration And Management
Heritage Institute of Hotel And Tourism
04.2001 -
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