UMAKANT GAONKAR
Goa, Canacona
Summary
Ambitious Executive successful at setting policies, improving performance, and updating processes. Looking to apply knowledge and expertise to contribute to business sustainability and growth. Pursuing challenging new position at a growing organization. Dedicated professional offering several years of experience. Proficient in time management with disciplined execution strategy. Demonstrated strong organizational skills and communication abilities.
Overview
13
13
years of professional experience
Work History
Executive
Sobit Sarovar Portico
Palolem
10.2024 - Current
- Spearheaded strategic initiatives to elevate guest experience at premier hospitality brand.
- Coordinated cross-departmental communication to optimize operations and enhance service delivery.
- Developed training programs for staff, ensuring adherence to high standards of customer service.
- Resolved guest complaints promptly, fostering satisfaction and loyalty towards the brand.
- Compiled reports summarizing progress against organizational goals and objectives.
- Prepared work schedules and assigned specific duties to team members.
Supervisor
Sobit Sarovar Portico
Palolem
09.2022 - 09.2024
- Supervised daily operations to maintain team efficiency and workflow continuity.
- Resolved customer inquiries and complaints to boost overall satisfaction.
Front Office Associate
Sobit Sarovar Portico
Palolem
08.2019 - 08.2022
- Primarily supervises front desk team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction.
- Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
- Maintain attendance records and rosters.
- Explain and enforce safety regulations.
- Oversee the work of the service unit and suggest improvements and changes.
Front Office Associate
Silver Sands Holiday Village
Candolim
11.2017 - 11.2018
- Being Front Desk Associates I tend to have more specialized duties and are often found in industries where guest or patient services are a central part of their role, on the other hand, typically have more general administrative responsibilities and can be found in a broader range of organizations.
Field Supervisor
ICAR
Old Goa
01.2014 - 12.2017
- Coordinated project tasks, ensuring adherence to standards and regulations.
- Conducted comprehensive project analyses, identifying and rectifying discrepancies.
Front Office Associate
Alor Grande Holiday Resort
Candolim
10.2012 - 11.2013
- As a Front Office Associate I use to receive phone calls, messages and mails, attending the Guest enquiries.
- Registering and assigning rooms to guests during check-in and look after the requirements of the patrons & day to day activities.
Education
B.A. -
Dhempe College of Arts & Science
Miramar, Goa01.2011
Higher Secondary School Certificate -
Vassant V. S. Kukalekar Higher Secondary School
Old Goa, Goa01.2008
Secondary School Certificate -
Our lady of diwar high school
Diwar, Goa01.2006
Computer engineering course - Ms Word, Ms PowerPoint, Internet, IDS (PMS), NEXT, WINHMS
CMS Institute
PanjimSkills
- Communication skills
- Guest experience improvement
- Problem solving
- Staff motivation
- Leadership
- Team collaboration
- Time management
- Interpersonal skills
- Negotiation skills
Accomplishments
• Employee of the Month, 2
• 2021
• 2022
• Employee of the Year, 2023, Sobit Sarovar Portico
• Letter of Appreciation, 2022, Sobit Sarovar Portico
• 2021
• 2022
• Employee of the Year, 2023, Sobit Sarovar Portico
• Letter of Appreciation, 2022, Sobit Sarovar Portico
Language
English
Hindi
Konkani
Disclaimer
- I hereby declare that the above-mentioned information is true and correct to the best of my knowledge and belief
Timeline
Executive
Sobit Sarovar Portico
10.2024 - Current
Supervisor
Sobit Sarovar Portico
09.2022 - 09.2024
Front Office Associate
Sobit Sarovar Portico
08.2019 - 08.2022
Front Office Associate
Silver Sands Holiday Village
11.2017 - 11.2018
Field Supervisor
ICAR
01.2014 - 12.2017
Front Office Associate
Alor Grande Holiday Resort
10.2012 - 11.2013
B.A. -
Dhempe College of Arts & Science
Higher Secondary School Certificate -
Vassant V. S. Kukalekar Higher Secondary School
Secondary School Certificate -
Our lady of diwar high school
Computer engineering course - Ms Word, Ms PowerPoint, Internet, IDS (PMS), NEXT, WINHMS
CMS Institute