Informatica
Umakant Nagaich
Delivery Partner
Kolkata,WB
Summary
Dynamic leader with a proven track record at Tata Consultancy Services, excelling in delivery management and stakeholder engagement. Mastered software development lifecycle, enhancing operational excellence and client satisfaction. Demonstrated strategic leadership and effective problem-solving, achieving significant project successes and fostering long-term partnerships.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Delivery Partner
Tata Consultancy Services
07.2022 - Current
- Spearheaded process improvements for more efficient account delivery management practices.
- Developed strong relationships with key client stakeholders, resulting in increased trust and long-term partnerships.
- Negotiated contracts with clients, achieving favorable terms for both parties while maintaining strong relationships.
- Adapted resource allocation plans based on changing client needs or shifting priorities.
- Established clear lines of responsibility among team members fostering an environment of accountability.
- Implemented robust quality control measures throughout the delivery lifecycle reducing errors.
- Prioritized resources effectively across multiple accounts by assessing project requirements against available capacity.
- Enhanced client satisfaction by effectively managing account delivery and ensuring timely completion of projects.
- Monitored service level agreements, ensuring adherence to contractual obligations and maximizing client satisfaction levels.
- Implemented effective risk management strategies to minimize potential issues and maximize project success.
- Managed complex account portfolios, consistently meeting or exceeding revenue targets.
- Led cross-functional teams in the successful execution of complex projects, ensuring on-time delivery and high-quality results.
- Provided strategic direction for multiple accounts, driving optimal performance and growth opportunities.
- Collaborated with sales teams to identify new business opportunities within existing accounts, leading to revenue expansion.
- Maintained a deep understanding of industry trends, allowing for proactive adaptation of strategies as needed for continued success.
- Conducted regular reviews of account performance metrics, identifying areas of improvement and implementing necessary adjustments.
- Oversaw delivery portfolio encompassing [Location] with [Number]+ deliveries per week.
Program Manager
Tata Consultancy Services
01.2021 - 06.2022
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Implemented agile methodologies into program management processes, increasing adaptability in dynamic environments.
Technical Delivery Manager
Tata Consultancy Services
11.2016 - 12.2020
- Championed process improvements that resulted in reduced overhead expenses without compromising product quality.
- Elevated team performance through continuous feedback, training, and mentoring opportunities.
- Reviewed solution architecture proposals to provide technical direction to associated personnel.
- Managed [Number] Scrum teams with [Number] members each during development processes.
- Reduced technical debt by prioritizing and addressing critical issues within the software development lifecycle.
- Balanced technical requirements with business needs to ensure alignment between product features and user expectations.
- Met challenging deadlines through efficient task delegation, prioritization, and tracking of project milestones.
- Enhanced team collaboration with regular communication, clear expectations, and shared goals.
- Served as primary point of contact for external clients with delivery issues, promoting maximum customer satisfaction metrics for each interaction.
- Detected and proactively remediated problems in technical delivery planning and scheduling, avoiding final delivery delays.
Technical Lead
Tata Consultancy Services
01.2015 - 10.2016
- Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end software delivery process.
- Collaborated with product managers, designers, and business stakeholders to define project requirements, ensuring alignment with organizational goals.
- Maintained close communication with clients throughout project life cycles for accurate progress reporting and prompt issue resolution.
- Instituted code review practices that fostered an environment of constructive feedback exchange among team members leading to better overall code quality and maintainability.
- Drove technical initiatives for large enterprise systems to align with long-term business strategies.
- Supervised architecture, design and implementation of company-wide platforms and applications.
- Led a team of developers to successfully deliver high-quality software projects on time and within budget constraints.
Senior Software Developer
Tata Consultancy Services
06.2012 - 12.2014
- Delivered high-quality code on time by effectively managing project timelines and prioritizing tasks accordingly.
- Improved software performance by identifying and resolving bottlenecks in the code.
- Successfully met tight deadlines under pressure while maintaining a strong focus on quality deliverables throughout all stages of the development process.
- Enhanced user experience with intuitive interface design and optimized functionality.
- Collaborated with cross-functional teams to integrate software components seamlessly into existing systems.
- Provided technical support using knowledge of complex technology to solve problems and support new projects.
Junior Software Developer
Tata Consultancy Services
01.2010 - 05.2012
- Assisted senior developers in complex problem-solving, enhancing overall team productivity and efficiency.
- Developed custom features for existing applications, tailoring solutions to meet specific client needs.
- Enhanced software performance by identifying and fixing bugs through thorough testing and debugging processes.
- Optimized code readability and maintainability by utilizing best practices in coding standards and documentation.
- Provided technical support to clients, resolving issues in a timely manner while maintaining strong customer relationships.
- Participated in code reviews, ensuring adherence to established guidelines and promoting knowledge sharing among team members.
- Supported QA efforts by creating robust test cases focused on validating key functionality within developed software.
Trainee Software Developer
Tata Consultancy Services
01.2009 - 12.2009
- Contributed to the successful completion of projects through effective time management and prioritization skills.
- Participated in code reviews, ensuring adherence to established coding guidelines and practices.
- Assisted in creating comprehensive technical documentation for project deliverables.
- Delivered high-quality code, adhering to industry standards and best practices.
- Expanded knowledge of programming languages by attending training sessions and workshops regularly.
- Assisted in the creation of user manuals and training materials for clients after software implementation.
- Maintained version control systems, ensuring efficient collaboration among team members and easy access to project files.
Education
Bachelor of Engineering - Computer Science
Rungta College of Engineering & Technology
Bhilai, India 04.2001 -
Skills
Effective problem solving
Organizational abilities
Delivery Management
Stakeholder Management
Software Development Lifecycle
Service Level Agreement Management
Client Relationship Management
Risk Analysis and Management
Strategic leadership
Budgeting and financial management
People Management
Operational Excellence
Customer Focus
Accomplishments
- Received [Award Name] achievement award at [Company Name] in [Month, year].
- Named [Company Name] “Driver of the Quarter” in [Quarter, year].
- Supervised team of [Number] staff members.
Software
Oracle
SAP Business Objects
Tableau
IBM TM1
Languages
eng
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Intermediate (B1)
Certification
[Area of certification] Training - [Timeframe]
Technical Skills
Data Warehousing, ETL, Oracle Pl/Sql, SAP Business Objects, Data Visualization, Dimensional modelling,
Timeline
Delivery Partner
Tata Consultancy Services
07.2022 - Current
Program Manager
Tata Consultancy Services
01.2021 - 06.2022
Technical Delivery Manager
Tata Consultancy Services
11.2016 - 12.2020
Technical Lead
Tata Consultancy Services
01.2015 - 10.2016
Senior Software Developer
Tata Consultancy Services
06.2012 - 12.2014
Junior Software Developer
Tata Consultancy Services
01.2010 - 05.2012
Trainee Software Developer
Tata Consultancy Services
01.2009 - 12.2009
Bachelor of Engineering - Computer Science
Rungta College of Engineering & Technology
04.2001 -