Tcs version V315
Umakant Patil
Sr. Account Executive
Hyderabad
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated business process outsourcing professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
6
6
Languages
Work History
Sr. Contact Center Associate
Webhelp india pvt ltd.
Gurgaon new delhi
02.2020 - Current
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Collaborated with team members to achieve target results.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Drove operational improvements which resulted in savings and improved profit margins.
- Used coordination and planning skills to achieve results according to schedule.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Identified issues, analyzed information and provided solutions to problems.
Contact Center Associate
Allianz partner india pvt ltd.
Gurgaon,new delhi
06.2019 - 02.2020
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Approved and terminated customer contracts upon request.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Assisted customers by answering questions and responding to inquiries.
- Responded to customer calls and emails to answer questions about products and services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Customer Care Executive
one point one solution india pvt ltd .
new delhi
08.2018 - 06.2019
- Evaluated interactions between associates and customers to assess personnel performance.
- Coordinated timely responses to online customer communication and researched complex issues.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Kept accurate records of all customer interactions and transactions.
- Took ownership of customers issues to follow problems through to resolution.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Maintained and managed customer files and databases.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Conducted surveys to determine customer opinion of products and services.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Paint Shop Technician
Maruti Suzuki India Ltd.
Gurgaon,haryana
12.2017 - 07.2018
- Inspected new parts and areas of repair to verify correctness and quality.
- Performed routine maintenance and repairs using hand and power tools to maximize reliability.
- Replaced and repaired vehicle parts according to work order instructions.
- Assembled machines and mechanics according to instructions.
- Operated tools, equipment and machinery according to prescribed safety procedures.
- Distributed ordered components to appropriate technicians to complete repairs.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Conducted research, gathered information from multiple sources and presented results.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Maintained excellent attendance record, consistently arriving to work on time.
Welder
Mahindra vehicles India Pvt
chakan,pune
07.2017 - 12.2017
- Set up and operated shielded metal arc and gas metal arc welding equipment.
- Repaired manufactured products by dismantling, straitening, reshaping and reassembling parts.
- Welded in flat, horizontal, vertical and overhead positions.
- Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
- Completed welding projects using gas tungsten arc, gas metal arc, flux-cored arc, plasma arc and shielded metal arc equipment.
- Assembled structural forms such as boiler parts and pressure vessels.
- Prepared welding equipment to perform advanced welding work.
- Conducted special welds with extremely low tolerances for industrial operations.
- Maintained correct arc length and movement speed to form specified fusion depth and bead.
Machine Operator
ITC Food Division
Ranjangaon,pune
12.2016 - 06.2017
- Manually set up machinery, lathes and grinders.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested and adjusted machine settings or controls in preparation for production operations.
- Followed tooling instructions and product specifications to determine and implement operational sequences.
- Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
- Maintained equipment performance by lubricating and cleaning components.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Kept detailed production records and identified hold-ups.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
- Operated machining equipment safely with team of operators.
- Inspected finished products for quality and adherence to customer specifications.
- Adjusted machines to increase productivity for runs.
- Inspected products and machines to maintain quality and efficiency.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Maintained organized work area by cleaning and removing hazards.
- Performed general equipment maintenance and repair to minimize downtime.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Prepared reports and technical documentation of day-to-day production processes.
Welder
Haier Appliances Pvt. Ltd
ranjangaon,pune
08.2016 - 12.2016
- Observed packing operations to verify conformance to specifications.
- Generated reports detailing findings and recommendations.
- Frequently inspected production area to verify proper equipment operation.
- Gathered, organized and input information into digital database.
- Set up and operated shielded metal arc and gas metal arc welding equipment.
- Repaired manufactured products by dismantling, straitening, reshaping and reassembling parts.
- Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
- Operated robotic cells machinery.
- Inspected welds and checked critical measurements to meet specifications.
- Completed welding projects using gas tungsten arc, gas metal arc, flux-cored arc, plasma arc and shielded metal arc equipment.
Welder
Western refrigeration India Pvt.ltd
umargaon,gujrat
01.2016 - 07.2016
- Set up and operated shielded metal arc and gas metal arc welding equipment.
- Repaired manufactured products by dismantling, straitening, reshaping and reassembling parts.
- Welded in flat, horizontal, vertical and overhead positions.
- Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
- Inspected welds and checked critical measurements to meet specifications.
- Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
- Managed repair and maintenance schedule to organize shop and maintain equipment.
- Used MIG gun arc to melt and deposit metal from electrode to workpieces.
- Minimized warping using good fitting, burning and welding techniques.
- Fabricated shop parts directly from blueprints.
- Maintained correct arc length and movement speed to form specified fusion depth and bead.
- Prepared welding equipment to perform advanced welding work.
- Completed welding projects using gas tungsten arc, gas metal arc, flux-cored arc, plasma arc and shielded metal arc equipment.
Production Supervisor
Weenar Empire plastic Pvt. Ltd
baramati,pune
06.2015 - 12.2015
- Prepared in advance for and addressed production problems, material deficits, equipment failures and unavoidable delays.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Utilized lean practices to balance workflow and alleviate redundancy.
- Established clear priorities and production quality standards.
- Managed internal operational standards and productivity targets.
- Supervised work on bestselling, industry-leading products.
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies and organizing manpower.
- Implemented program changes to identify and quickly resolve root cause issues bottlenecking production levels.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Reduced inventory and monthly team labor hours by strategically updating processes and reorganizing operational workflows.
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
- Evaluated incoming materials for quality and amounts ordered.
Welder
Piaggio vehicles India Pvt. Ltd.
Baramati,pune
11.2014 - 06.2015
- Set up and operated shielded metal arc and gas metal arc welding equipment.
- Repaired manufactured products by dismantling, straitening, reshaping and reassembling parts.
- Welded in flat, horizontal, vertical and overhead positions.
- Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
- Operated robotic cells machinery.
- Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
- Managed repair and maintenance schedule to organize shop and maintain equipment.
- Used MIG gun arc to melt and deposit metal from electrode to workpieces.
- Minimized warping using good fitting, burning and welding techniques.
- Conducted special welds with extremely low tolerances for industrial operations.
- Prepared welding equipment to perform advanced welding work.
- Completed welding projects using gas tungsten arc, gas metal arc, flux-cored arc, plasma arc and shielded metal arc equipment.
Fabrication Welder
Ferroshiya automotive setting India Pvt. Ltd
pune
04.2014 - 11.2014
- Checked cut length frequently for deviations in cut length specs.
- Fabricated steel molds for concrete using hand and power tools, welding operations and lifting equipment.
- Read and followed blueprints and weld diagrams.
- Stacked finished product on pallets according to packaging standard.
- Applied safety equipment, kill switches and pinch points to machinery.
- Made steel form parts using various cutting equipment and welded part together per specifications.
- Checked angle of pipe on angle table.
- Documented welding on specified work order.
- Resolved weld-related problems by researching and using appropriate repair practices.
- Completed projects safely by closely monitoring conditions when lighting torches and using tools.
- Detected faulty operation of equipment and defective materials and promptly resolved issues.
- Prepared for assembly by positioning, aligning and securing parts using tools such as jigs and vises.
- Reworked, repaired and adjusted cable assemblies and harnesses to meet safety standards.
- Monitored work area and equipment functionality and reported safety issues to management for effective resolution.
- Combined knowledge of metallurgy, geometry and welding techniques to choose optimal equipment and techniques.
- Interpreted written assembly drawings and work instructions to properly complete tasks.
- Maintained safety by wearing protective equipment, staying alert and following procedures.
- Welded various connections with high-quality final results.
- Avoided warping, shrinkage and distortion by carefully controlling welding processes.
- Cut, grinded and bent edges of materials to be joined for snug fit using power grinders and hand tools.
Machine Operation Technician
Volkswagen India Pvt. Ltd
Chakan pune
09.2013 - 03.2014
- Developed team communications and information for meetings.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked flexible hours across night, weekend and holiday shifts.
- Collaborated with team members to achieve target results.
- Resolved problems, improved operations and provided exceptional service.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Followed tooling instructions and product specifications to determine and implement operational sequences.
- Calibrated, tested and adjusted machine settings or controls in preparation for production operations.
- Manually set up machinery, lathes and grinders.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.
- Set up and operated various machine tools and jigs to produce precision parts.
- Maintained equipment performance by lubricating and cleaning components.
- Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
- Operated machining equipment safely with team of operators.
- Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Kept detailed production records and identified hold-ups.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Used work instructions and measuring tools to check specifications of finished items.
- Supervised and adjusted machinery when necessary, reducing downtime.
- Set machine stops and guides to proper alignment and adjusted when needed to maintain consistent production time and quality.
- Arranged and secured materials in chucks, fixtures, or automatic feeding mechanisms.
Education
S.S.C -
Tanaji Daultrao Patil Madhyamik Vidyalaya
Shirpur ,Maharashtra 03.2009 - 03.2010
Associate of Arts - Automotive Engineering
North- Maharashtra University
Navapur, Maharashtra 06.2011 - 07.2013
Skills
Sales and contact reports
Call center processes
Call center experience
High-volume call centers
Multi-channel contact center software
Developing contacts
Data center communication
Call center customer service
Client-centered counseling
Call center environments
Updated alumni information and keyed all contact details into [excel sheet] database, maintaining high levels of accuracy and efficiency
Contacted [240] alumni per shift and engaged each individual through open-ended questioning and positive verbal communication
Daily client contact
Written and verbal communication
Lead Generation
Database Management
Sales proficiency
Strong relationships
Progress reporting
Sales expertise
Strategic selling
Customer Relations
Sales target monitoring
Customer presentations
Business development and planning
Forecast preparation
Account servicing
Relationship building and management
Software
Power-bi
Excel advance
Power point
CRM V3O
Interests
Learning new language's
Lessening different community song (egnepali, punjabi,gujrati song)
Reading different type of books egfinencial guide books ,romance, suspense, thriller books ,poetry philosophy books
Ridding bike
Visit new places
Make different community friends
Lessening thriller suspense story's
Certification
Data analyst ,Certified [ [iraedu.tech] - [9week]
Timeline
Data analyst ,Certified [ [iraedu.tech] - [9week]
10-2022
Sr. Contact Center Associate
Webhelp india pvt ltd.
02.2020 - Current
Contact Center Associate
Allianz partner india pvt ltd.
06.2019 - 02.2020
Customer Care Executive
one point one solution india pvt ltd .
08.2018 - 06.2019
Paint Shop Technician
Maruti Suzuki India Ltd.
12.2017 - 07.2018
Welder
Mahindra vehicles India Pvt
07.2017 - 12.2017
Machine Operator
ITC Food Division
12.2016 - 06.2017
Welder
Haier Appliances Pvt. Ltd
08.2016 - 12.2016
Welder
Western refrigeration India Pvt.ltd
01.2016 - 07.2016
Production Supervisor
Weenar Empire plastic Pvt. Ltd
06.2015 - 12.2015
Welder
Piaggio vehicles India Pvt. Ltd.
11.2014 - 06.2015
Fabrication Welder
Ferroshiya automotive setting India Pvt. Ltd
04.2014 - 11.2014
Machine Operation Technician
Volkswagen India Pvt. Ltd
09.2013 - 03.2014
Associate of Arts - Automotive Engineering
North- Maharashtra University
06.2011 - 07.2013
S.S.C -
Tanaji Daultrao Patil Madhyamik Vidyalaya
03.2009 - 03.2010