Umakant Pattanayak

5* Hotel, 115 keys, 3 banquet spaces of 16,000 square feet, a 4,000 square foot, spa, and a range of premium facilities including our restaurant and 2 bars, Swimming Pool

• Directed operational strategies to enhance guest satisfaction and streamline service delivery.
• Implemented cost-control measures resulting in improved financial performance and resource allocation.
• Led cross-functional teams to optimize workflows, enhancing collaboration and productivity across departments.
• Developed training programs for staff, fostering professional growth and improving service quality.
• Established key performance indicators to monitor progress and drive accountability among team members.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Having 3 properties. 1- Costa Riviera, a 4* Hotel Varanasi (56 rooms, 1 multicuisine restaurant, 1 special rooftop restaurant, 1 bar, swimming pool, health club, 2 banquet halls, 1 board room). 2- Costa Riviera, Varanasi a 3* Hotel (35 rooms, 1 restaurant, 2 banquet halls). 3- Sampanna, Banquet based property. - (1 lawn, 2 banquet hall, 12 rooms).

• Conducted performance reviews of team members; provided feedback on their strengths and weaknesses.
• Implemented process improvements that increased productivity by 20%.
• Provided guidance and direction on organizational issues, policies, and objectives.
• Analyzed financial performance identified areas for improvement and monitored progress against goals.
• Established procedures to ensure compliance with applicable laws and regulations.
• Maintained relationships with external stakeholders including customers, vendors, suppliers, and partners.
• Created budgets for each department; monitored expenses versus budget throughout the year.
• Created detailed reports on operational performance metrics for senior management review.
• Collaborated with senior management on corporate strategy development initiatives.

3 properties 1- Fern Residency, Jodhpur. a 4* property (50 rooms, 1 restaurant, 1 coffee shop, 1Bar, 1 special roof top restaurant, 3 Banquet halls, 1 spa, 1 gym and 1 swimming pool).

2- Prem Beacon, Jodhpur-a 2* property (18 rooms, 1 restaurant).

3- Hotel Flora, Jodhpur a guest house- (20 rooms, 1 restaurant).

• Responsible for the overall management of the operation of the hotel
• Ensure the premises are in operative condition, as per the category of the unit, to receive and serve the guests.
• Fully responsible for all aspects of all departments.
• Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
• Conducted market research to identify trends, opportunities, and threats in the industry.
• Conducted regular meetings with senior management team to review progress against established objectives.

3* Hotel (48 rooms with 1 Pure Vegetarian restaurant, 1 coffee shop, 1 bar, 1 Spa, 3 banquet hall).

• Responsible for the overall management of the operation of the hotel
• Ensure the premises are in operative condition as per category of the unit to receive & serve the guests
• Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedbacks / RSTS feedbacks and action taken for service recovery, and also any staff issues
• Fully responsible for all aspects of all departments.
• Conducted market research to identify trends, opportunities, and threats in the industry.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

3* Hotel, (34 rooms, 1 restaurant, 1 bar, 1 banqet

• Responsible for the overall management of the operation of the hotel
• Ensure the premises are in operative condition as per category of the unit to receive & serve the guests
• Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedbacks / RSTS feedbacks and action taken for service recovery, and also any staff issues
• Fully responsible for all aspects of all departments.
• Conducted market research to identify trends, opportunities, and threats in the industry.

4* Hotel (50 rooms, 1 restaurant, 1 bar, 2 banquet halls, 2 board rooms)

• Oversee the operations functions of the hotel, as per the Organizational chart
• Hold regular briefings and meetings with all head of departments
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards
• Lead all key property issues including capital projects, customer service and refurbishment
• Handling complaints, and oversee the service recovery procedures
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded
• Deliver hotel budget goals and set other short and long term Strategic goals for the property..

3* Hotel, (64 rooms, 1 restaurant, 1 board room, 1 banquet hall

• Responsible for the overall management of the operation of the hotel.
• Ensure the premises are in operative condition as per category of the unit to receive & serve the guests
• Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedbacks / RSTS feedbacks and action taken for service recovery, and also any staff issues
• Ensure SOP implementation in all departments and check the same during routine operational checks
• Consultant /GRM guidance to be taken wherever required
• Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc.) with the F & B Manager & Chef
• Monitor the co-ordination between all departments for smooth & efficient operations
• Responsible for the overall management of the operation of the hotel.

5* Hotel, (85 rooms, 2 restaurants, 1 bar, 2 banquet halls, 1 board room)

• Focus on yield management
• Responsible for the overall management of the operation of the department
• Developed and implemented strategies for front office, bell stand, parking, concierges, etc
• That support achievement of the hotel’s goals
• Analyzed business forecasts and schedules accordingly
• Ensured front desk handles billing and cash in accordance with hotel’s standards
• Planned and coordinated hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments.
• Analyzed customer feedback data to identify areas of improvement.

3* Hotel, (80 rooms, 1 restaurant, 1 banquet hall)

• Create and produce reports as required
• Oversee activities directly related to making products or providing services
• Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
• Manage staff, preparing work schedules and assigning specific duties
• Direct and coordinate organization’s financial and budget activities to fund operations, maximize investments, and increase efficiency.

4* Hotel

• Developed and implemented strategies for front office, bell stand, parking, concierges, etc
• That support achievement of the hotel’s goals
• Analyzed business forecasts and schedules accordingly
• Ensured front desk handles billing and cash in accordance with hotel’s standards
• Planned and coordinated hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments.

4* Hotel

• To resolve day to day patients / visitors complaints and manage the Total Customer Experience Questionnaires dissemination process
• To achieve high customer satisfaction with Telecommunication services provided by Telephone Exchange personnel
• To effectively implement policies, procedures through Front Office personnel
• To daily supervise front office services and staffing
• To ensure efficient functioning of Front Office personnel/ processes/ systems.

• To resolve day to day patients / visitors complaints and manage the Total Customer Experience Questionnaires dissemination process
• To achieve high customer satisfaction with Telecommunication services provided by Telephone Exchange personnel
• To achieve high customer satisfaction with Telecommunication services provided by Telephone Exchange personnel
• To daily supervise front office services and staffing.

• Greets, registers, and assigns rooms to guests
• Issues room key to guest
• Responsible for proper key control and other security measures
• Answers telephone in absence of telephone operator
• Transmits and receives telephone messages and sets up guests’ wake-up calls
• Makes and confirms reservations.

• Greets, registers, and assigns rooms to guests
• Issues room key to guest
• Responsible for proper key control and other security measures
• Answers telephone in absence of telephone operator
• Transmits and receives telephone messages and sets up guests’ wake-up calls.