Umakanth B

• Working for Chubb Life, microsite-based application hosted on Chubb Studio , the company's award-winning global integration azure platform with features that can embed insurance into the digital environments of its distribution partners easier and faster
• Streamlined product development processes, resulting in faster time-to-market and improved efficiency.
• Enhanced user experience by implementing data-driven design improvements for digital products.
• Optimized product performance with extensive market research and competitive analysis.
• Led cross-functional teams to deliver high-quality digital products on schedule and within budget constraints.
• Developed comprehensive product roadmaps, outlining key milestones and deliverables throughout the project lifecycle.
• Managed relationships with external vendors and partners, ensuring alignment on project goals and expectations and conducted regular stakeholder updates to provide transparency into project progress
• Defined key performance indicators for measuring product health, enabling informed decisions around future investments.
• Spearheaded initiatives aimed at improving overall team productivity, including the introduction of agile methodologies and streamlined workflows.
• Enabled seamless collaboration between UX design, engineering, marketing, sales, support, quality assurance teams for successful product launches.
• Mentored junior team members in best practices for managing complex digital projects while maintaining a strong focus on end-user needs.

Accomplishments :

• Conducted in-depth data analysis, identifying customer segmentation opportunities, and presenting actionable recommendations that resulted in a 12% increase in customer retention rates
• Implemented an automated document recognition system, utilizing optical character recognition (OCR) technology, leading to a 40 % decrease in manual data extraction efforts

• Worked on modernization of Reinsurance application for RSA Insurance, Middle East
• Conducted thorough gap analyses, identifying areas for optimization and enabling targeted improvements.
• Collaborated with stakeholders to define project objectives and criteria.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Improved business direction by prioritizing customers and implementing changes based on collected feedback.
• Generated business intelligence reports to inform strategic decision-making.

Accomplishment:

• Implemented a rule-based automation system for policy validation, achieving a 30% reduction in manual validation efforts and a 20% decrease in errors.

• Worked on wholesale banking KYC application
• Streamlined workflow for increased efficiency by identifying bottlenecks and recommending process improvements.
• Improved business processes by analyzing current systems and implementing optimized solutions.
• Reduced project completion time, coordinating cross-functional teams to ensure timely deliverables.

Accomplishment:

• Developed comprehensive process documentation, including workflow diagrams and standard operating procedures, resulting in improved training efficiency and 25% reduction in onboarding time for new applications

• Worked as BA/Product Owner for one of Agile projects for Allstate Insurance which involves redesigning the Motorcycle (MC)/Off Road (ORV) vehicle product
• Documented complete System Flow for point of sale (New Business) Policy Administration system and CCT (Connected Car Technology) system
• Worked on complex “Go-to-market” strategy products Mile-wise[Pay as you drive] & Drive-wise [Telematics based Insurance] products for Alliance as an SME and Functional Analyst
• Worked on legacy insurance application/data migration from AS400 Mainframes to a new platform for Brokers, Agents and underwriters at Chubb