Uma Mageshwari C

As a collections specialist, we call and email customer and will work closely to receive payments from customers. Will follow all preventives to ensure all SLA’s are met and adhering to the process requirements. Will work closely with customer and business partners and cause effective relationship building that causes more cash inflow into our organization.

Accounts Receivable (Collections)

• Create Open Item reports on daily basis and this is base file for both collections and Cash apps to perform day to day activities.
• Chase for customers' remittances and payment receipts for all kinds of doc types like unallocated, short paid and duplicate payments on daily priority basis.
• Preparing and sending E-Statements to clients to facilitate review and process payments for their overdue and month end due invoices.
• Achieving Monthly and quarterly targets by meeting KPI's, RACM's, Daily DA numbers and productivity as per GOM guidelines.
• Preparing Ageing file and sharing it with GSC and Onshore team.
• Preparing missing actions report, to help collectors and RO's to work on invoice levels on every account we have in our portfolio.
• Escalation Process: After effective collections effort including required number of calls and email attempts, we follow escalation process. Will escalate accounts to our Accounts manager and have KAM notified then it's pushed for payments starting from customers to third party collection agencies including sending Final Demand Letter.
• Weekly revenue & Catch up calls with the Revenue Controller and Client Service persons.
• Updating Risk files and checking credit scores of the customers in D & B portal.
• Checking Key Account Client’s payment status in Client’s Portal.
• Preparing Reconciliation: Blackline to help management to view accounts status.
• Resolving issues/ Dispute Management: If Clients has any issues and holds payment, Collector will resolve issue by coordinating with Billing team, Cash apps Team as well as Onshore Team and gets issue resolved with to priority to chase for payments from customers.

Credit Memo offset: The cash application team member will receive the request from the collections to knock off the available invoice with the credit memo.

Debit Credit Offset: We will raise Debit credit offset request if it matches all 7 match off criteria or matching let less than 3 will allow the Cr/ DR offset.

• Worked as collector (UK OTC ) by preparing customer statements bills and invoices. Generating age debt reports, analyzing reports and Contacting delinquent customers to secure payments and prepare monthly billing adjustment.
• Processing Invoicing (Invoice & Credit note) and allocating daily cash (Cash Apps).
• Allocating and validating application of cash, processed order and ensuring Service Level Agreement (SLA) and turnaround time (TAT) are meet as per client requirement.
• Preparing overdue and unapplied report on Financial Analysis of Trade Debtors (Debt analysis).
• Investigating on each transaction and working on minimizing escalations in accounts.
• Achieved increase in collection percentage monthly as SME and handled escalation calls and helped in productivity improvement of team members.
• Reconciling Bank Accounts and Customer Accounts
• Process includes regular client interaction over E-mails, attend conference calls when needed to resolve issues with customer data base of different branches.
• Performing intercompany reconciliations and make sure counter party balances matching or minimum permissible balances.
• Verify and issue credits to customer accounts based on their payment histories.

• Handling customer queries related to various banking operations.
• Updating KYC details by calling UAE corporate customers and verifying procedure as per company norms and gathering required documents from customer in FINNACLE.
• Customer identification procedures.
• Verifying customer information, checking credits, reference history
• Identifying fake documents and rectifying errors.
• Analyzing customer portfolio.
• Checking with any illegal activities involved and taking decisions.
• Building rapport with customers for building healthier relationship between Bank and customers.

• Handling queries and grievance of walk in Customers such as Cheque, Debit card replacement, Activation of account openings, internet banking activation.
• Providing and resolving queries and grievance of customer at earliest to ensure customer satisfaction.
• Following up cases and issues which are not resolved at front end to ensure issue is resolved at earliest to avoid escalations.