UMA MAGESWARI R

Customer service

• Assist customers by providing product and service information/problems through email and correspondence.
• Handle customer complaints, provide appropriate solutions and alternatives.
• Resolve internal and client escalations within a time frame.
• Negotiating settlement with customer's legal representative and generating the settlement agreement for the finally agreed terms and payment breakdown

Fraud & Disputes

• Handled credit card accounts of The Bank of Missouri (Mastercard & Retail)
• Observed customer transactions to identify fraudulent activity such as Account Takeover, Fraudulent Application, identity theft and similar other risks
• Identify fraudulent transactions and cancel them from further processing
• Determine existing fraud trends by analyzing accounts and transaction patterns
• Ensure confidentiality of all information collected during investigation and processing chargebacks for eligible transactions
• Reached out to different merchants to determine the validity of the transactions for retail customers.
• Opened disputes for clients, on charges that they are having trouble getting recourse on with merchants.
• Reached out to account owners when needed for additional information regarding claim.
• Processed MasterCard chargebacks, representment and forwarded to corporate
• Responsible for credits and debits to customer account as well as merchant banks.
• Processed cardholder disputes and responded to customers according to policy and procedure.

• Work is associated with day-to-day operations in the office.
• Maintain the data, files and documents
• Feed the data to the system
• Handling e-mails, bills and payments through a system