UMA MAHESAN LAKSHMIKANDHAN
Neyveli
Summary
With over a decade of experience in operational management, I currently lead daily EV bus operations as the Depot Manager at GCM. My role emphasizes vehicle utilization, driver scheduling, and battery optimization, ensuring seamless transport services aligned with sustainability goals. By coordinating with maintenance teams and optimizing charging cycles, we achieve cost-efficient and reliable fleet performance. Resourceful Head Assistant known for high productivity and efficient task completion. Specialize in time management, strategic planning, and team coordination. Excel in communication, adaptability, and problem-solving to enhance office operations and support executive-level tasks. Committed to leveraging these skills to facilitate workflow and achieve organizational goals.
Overview
14
14
years of professional experience
Work History
DEPOT HEAD (Assistant General Manager)
GreenCell Express PVT Ltd
Chennai
02.2025 - Current
- Company Overview: subsidiary of GreenCell Express PVT Ltd
- Planning and Scheduling daily bus operations, ensuring optimal vehicle utilization.
- Assigning buses to different routes based on demand, battery range and charging needs.
- Coordinating with the maintenance team to ensure roadworthy buses are available for operations.
- Monitoring and scheduling charging sessions to ensure buses have adequate battery levels before deployment.
- Optimizing charging cycles to reduce downtime and manage electricity costs.
- Assigning and managing driver schedules, shifts and duty rotations.
- Ensuring drivers are trained on EV specific driving techniques, battery management and energy efficiency.
- Addressing driver concerns, grievances or operational challenges.
- Ensuring adherence to government regulations, safety protocols and operational guidelines.
- Conducting regular safety inspections and enforce eco-friendly driving habits.
- Analyzing vehicle usage, mileage and battery consumption to improve efficiency.
- Implementing technology solutions to improve operational efficiency and reducing costs.
- Preparing reports on fleet performance, operational costs and energy consumption.
Senior Manager
Delhivery Pvt Ltd
Chennai
07.2023 - 12.2024
- Review, analyses and implement methods, systems and practices to improve terminal operating and transport efficiency and reduce costs.
- Manage Depot expenses, particularly utility expenses, to control costs and adhere to budget.
- Facilitated open lines of communication between drivers, dispatchers, mechanics, and leadership to foster a collaborative work environment.
- Implemented preventive maintenance programs, significantly reducing repair costs and extending vehicle life spans.
- Conducted regular risk assessments to identify potential hazards and minimize incidents within the fleet operation.
- Developed comprehensive training programs to ensure driver safety and compliance with regulations.
- To optimize network performance and cost effectiveness through design and monitoring of challenging KPI's implemented through the operational management teams.
- Ensure that the team is provided with clear direction and performance standards and is resourced, trained and motivated to meet set targets. Regularly review employees to ensure company targets are achieved.
- Conducting daily meetings with maintenance team to ensure smooth flow of daily activities.
- Demonstrated skills in managing and improving customer satisfaction and loyalty metrics like Net Promoter Score (NPS) & Customer Satisfaction Score (CSAT).
- Experience with customer relationship management (CRM) systems, data analysis, and the ability to extract actionable insights from customer feedback and behavior.
- Documenting processes and logging technical issues, as well as customer compliments and complaints.
- Designing and implementing customer service standards and guidelines to ensure consistent and exceptional service delivery for building customer relations.
Regional Manager
Jumbotail Technologies
Chennai
02.2022 - 07.2023
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted in the development of operational strategies to ensure efficient, productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Preparing reports and analyzing data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- In charge of Tamil Nadu's last-mile and mid-mile logistical operations.
- Taken care of Tamil Nadu's LM Hub and FC operation. Oversaw last-mile delivery and fulfillment centers handling over 300 tons of daily B2B shipments, and 50,000 shipments of B2C goods.
- Managing a team of over 500 employees both on and off the job.
- Make sure the last-mile and mid-mile teams are consistently meeting the daily targets for GMV, on-time delivery, and DSAT.
Multi-Unit Operation Manager
Ecom Express Pvt ltd
Chennai
01.2019 - 12.2021
- Supervised daily operations, including scheduling shifts and assigning duties.
- In charge of expanding LM operations in accordance with business requirements.
- Implemented quality control measures to uphold company standards.
- Developed a system for tracking inventory and ordering supplies as needed.
- Reviewed completed work to verify consistency, quality, and conformance.
- Analyzed business performance data and forecasted business results for upper management.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Evaluated individual and team business performance, and identified opportunities for improvements.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Created and managed budgets for travel, training, and team-building activities.
- Conducted regular performance reviews for employees to identify areas for improvement.
- Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service.
- Make sure the inbound and outbound processes are running smoothly and without any TAT breaches.
- Making sure the LM team delivers the goods to the customer on schedule, damage-free, and within the specified TAT.
- Daily coordination with area managers and hub managers to understand day-to-day operations and review previous metrics and costing.
- To reach the given target (CPS to be under control), P&L work is required.
- Making sure the LM&FC costs were within the stated target.
- Collaborating with the Ground Team to Boost Hub Capacity and Productivity.
- Working together with the transport crew and vendors to make sure the line haul and LM vehicles are positioned correctly.
- Collaborating with the sales staff to boost monthly business based on the city's capacity.
- Coordinating with recruiters and the HR staff to fill the manpower gap for both on- and off-role positions.
- Tracks zero breaches in terms of shipment closures within the designated TAT for the entire region.
Assistant Manager
Last Mile Delivery Pvt Ltd
Chennai
08.2016 - 11.2019
- Drove sales of company products and services by meeting with customers using a strategic and organized approach.
- Monitored feedback from customers regarding product quality, and suggested improvements accordingly.
- Identified new potential markets, and developed plans for targeting them.
- Managed 50,000 square feet of space in Trichy and Madurai.
- Suggests various models for the new pin code expansion of new locations/cities across the cluster, and also scouts for facilities for the new DCs.
- Prioritize the shipment delivery based on the customer and shipper needs.
- Managing the carting process and delivery vehicle in conjunction with the 3PL vendor.
- Ensuring the FM pickup is done on a daily basis without fail.
- Making sure the DCs are operating within the company's budget.
- Planning for the manpower based on the projection of the volume on a monthly basis.
- Producing a monthly performance report that includes delivery counts and biker productivity to track the DCs' performance levels.
- Investigate ways to cut costs. Adopt corporate policies and decisions at the delivery hubs on time.
Assistant Manager
Flip-kart Pvt Ltd
Chennai
11.2014 - 07.2015
- Planning for the manpower based on the projection of the volume on a monthly basis.
- Producing a monthly performance report that includes delivery counts and biker productivity to track the DCs' performance levels.
- Investigate ways to cut costs. Adopt corporate policies and decisions at the delivery hubs on time.
- Closely collaborating with the team to evaluate protocols and optimize client satisfaction.
- Managed shipping, receiving, scheduling, material handling, and inventory control to ensure efficient and organized movement of inbound and outbound processes.
Senior Executive
Gati Express
Chennai
03.2011 - 10.2014
- Led cross-departmental initiatives to enhance operational efficiency and streamline processes.
- Collaborated with senior leadership to develop long-term strategic plans and objectives.
- Mentored junior staff, fostering professional development and team cohesion.
- Facilitated workshops focused on process improvement and innovation strategies.
- Oversaw project implementation, coordinating resources and timelines for successful execution.
- Developed comprehensive reports to communicate insights and recommendations to executives.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
MBA - Logistics and Supply Chain Management
Vel’s Institute Of Business Administration
Chennai01-2011
BBA - Bachelors of Business Administration
Jawahar Arts And Science College,
Neyveli01-2009
Skills
- Fleet management
- Operations
- Customer success
- Client relationship management
- Inventory management
- Vendor management
- Training and development
- Driver scheduling
- Route optimization
- Fleet management
- Performance reporting
- Strong leadership
- Effective delegation
- Project management
Accomplishments
- Awarded, as Star-Performer for achieving CSAT for - Q2 - FY 2025 - 26
- Awarded, The Prestigious MD Award in March'21 for highest collection Pan India.
- Highest Retention percentage Pan India (2018 - 2021)
- Awarded Best Customer Engagement Executive for - Q1 - FY 2019 - 20
- Awarded Best Customer Life Cycle Management Executive - Q2 - FY 2019 - 20
Disclaimer
I hereby declare the above information provided is true.
Languages
- Tamil
- English
Personal Information
Date of birth: 12/24/1988
Timeline
DEPOT HEAD (Assistant General Manager)
GreenCell Express PVT Ltd
02.2025 - Current
Senior Manager
Delhivery Pvt Ltd
07.2023 - 12.2024
Regional Manager
Jumbotail Technologies
02.2022 - 07.2023
Multi-Unit Operation Manager
Ecom Express Pvt ltd
01.2019 - 12.2021
Assistant Manager
Last Mile Delivery Pvt Ltd
08.2016 - 11.2019
Assistant Manager
Flip-kart Pvt Ltd
11.2014 - 07.2015
Senior Executive
Gati Express
03.2011 - 10.2014
MBA - Logistics and Supply Chain Management
Vel’s Institute Of Business Administration
BBA - Bachelors of Business Administration
Jawahar Arts And Science College,
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