UMAMAHESWAR MANGALAMPALLI (CV)
Kurnool
Summary
Seasoned Area Manager with solid background in overseeing daily operations, managing staff and implementing business strategies. Possess strong leadership skills, adept at problem-solving and delivering measurable results to drive growth. Known for fostering team collaboration while ensuring optimal customer service and satisfaction in previous roles.
Overview
28
28
years of professional experience
Work History
Area Manager
SKANDHANSHI INTERIUS PVT LTD
Hyderabad
04.2024 - Current
- Scheduled regular meetings with teams to discuss objectives, performance metrics, and customer feedback.
- Established strong relationships with clients to provide best services.
- Collaborated with other departments, such as Sales & Designs or Execution, on initiatives related to Area Management duties.
- Monitored and evaluated performance to ensure goals were met.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Supervised employees, ensuring optimal productivity.
- Trained staff on new procedures or processes related to their job functions.
- Resolved conflicts between departments by providing clear direction on tasks or duties.
- Created reports outlining operational performance metrics for senior management review.
- Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
- Visited regional locations to verify full functionality and operational effectiveness.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
Area Manager
Skandhanshi Infra Projects
Kurnool
04.2019 - 04.2024
- Maintaining of customer relations ??
- Monitoring sales revenue (Extra works) recovery, progress reports, Periodical MIS.
- Manage key accounts.
- Build and retain client relationships through timely follow-ups and efficient service provision.
- Build strategies to increase customer base, business.
- Should be able to make presentations to a large group of people.
- Devise financial plans for making collections from the customers.
- Handle various customer care activities diligently.
- Directing the teams, training, making their performance evaluations, and overseeing their daily activities.
- Strategic planning for meeting monthly, quarterly, half-yearly, and annual sales targets.
- Accountable for meeting periodical targets and revenue growth.
- To monitor the activities of all CRM team members effectively and efficiently.
- Analyze customer feedback, identify actions for improvement, and ensure corrections and corrective actions are implemented effectively.
- Ensure updating all necessary systems, trackers, modules, and customer history details for seamless management at all times.
- Timely visit the branches to analyze the activities.
Cluster Manager
Sahara India Pariwar
PALASA
06.1996 - 04.2019
- Conducted regular meetings with the sales team to review performance, discuss customer feedback, and develop new strategies.
- Analyzed competitive landscape to identify opportunities for growth and improved market position.
- Created detailed plans for customer segmentation and targeted marketing campaigns.
- Managed relationships with key customers to ensure satisfaction with products and services.
- Reviewed monthly sales reports to assess progress towards goals and objectives.
- Provided training on sales techniques, product features, industry trends. to team members.
- Prepared weekly, monthly, quarterly reports on sales activities for senior management review.
- Evaluated current processes within the organization and recommended changes or improvements where necessary.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Resolved customer complaints regarding sales and service.
Education
B.Com - Costing & Management Accountancy
Andhra University
Skills
- Team management
- Client Relationship Management
- Operations Management
- Cross-Functional Collaboration
- Sales expertise
- Process Improvement
- Customer Relationship Management
- Staff Training and Development
- Database Management
- Systems and software expertise
Languages
Telugu
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Timeline
Area Manager
SKANDHANSHI INTERIUS PVT LTD
04.2024 - Current
Area Manager
Skandhanshi Infra Projects
04.2019 - 04.2024
Cluster Manager
Sahara India Pariwar
06.1996 - 04.2019
B.Com - Costing & Management Accountancy
Andhra University
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