UMANG GROVER

• Billing, contracts and Invoice management
• Audit each project with SOW.
• Making new contracts and projects and performing amendments.
• Generating sales orders and creating invoices as per the client requirements.
• Making the client reports and ageing reports and presenting to the top management.
• Handling team's mailbox and client's escalations and assigning the mails and queries in the team.
• Weekly meetings taken for process updates in SAP.
• Coordination for minutes of meeting with TL.
• Attending weekly calls with clients for new updates.
• Maintaining the checklist for the contracts which are
500K above.

• Creation of Invoices based on PO/Contract agreement no. and dispatch of Invoices to customer ensuring timeliness & accuracy through Sales order created in SAP.
• Raising Credit Note in case of (Discount allowed/mismatch of details in invoice with the PO/contract.
• Preparing AR Aging report to analyze customer account on weekly basis.
• Dealing with Customer queries over the email & call if any urgent request.
• Attention to detail, accurate when working under pressure and to deadlines.
• Ability to multitask, solve complex problems and take responsibility for resolution.
• Supporting in update sheet for new customer creation and modification for on- shore team.
• Experience of working within an SLA-orientated environment ideally within an AR or collections team.
• Updating SOP (Standard Operating Procedure) on Quarterly basis.
• Handling Audit queries from Internal/Statutory Audit.
• Business Weekly Governance call for feedback/Focus Area /improvement area discussion.
• Prepare AR Aging and collect payment through email and call
• Contact client if there is any dispute to collect payment.