Umang Narang

•Investigated and resolved payment-related issues, including fraud cases and international/local inward and outward payment discrepancies.
•Coordinated with intermediary banks by sending payment tracers to locate missing or stuck payments, ensuring timely resolution and client satisfaction.
•Calculated and applied account-related charges, including credit card rollover fees, and SWIFT payment charges, with precision and adherence to banking policies.
Managed chargeback disputes and merchant-related queries, ensuring unclaimed funds were refunded after 21 days, as per regulatory guidelines.
• Conducted detailed investigations and reached out to account holders to verify information in cases of reported fraud, ensuring accurate resolution and account safety.
• Maintained compliance with banking regulations and internal policies to minimize financial risk and ensure operational efficiency.

• Managed and administered employee benefits
programs at US Bank, including health insurance,
retirement plans, and ancillary benefits.
• Served as the main point of contact for employees
on benefits inquiries, enrollment, and changes.
• Educated employees on retirement plan options,
investment choices, and retirement planning
strategies.
• Streamlined 401(k) loan and withdrawal
transactions for US Bank employees, driving
efficiency and accuracy.
• Monitored plan performance and investment
options, making recommendations for adjustments to
optimize participant outcomes.
• Collaborated with external vendors and internal
stakeholders to ensure accurate and timely
processing of benefits-related transactions.
• Stayed abreast of industry trends and regulatory
changes to ensure compliance with relevant laws and
regulations.
• Provided guidance and support to employees
regarding benefit options, eligibility criteria, and
coverage details.
• Contributed to the development and
implementation of strategies to enhance employee
satisfaction and retention through competitive
benefits offerings tailored to the needs of US Bank
employees.

• Applied process knowledge and experience to support diverse business processes for clients, aligning with their strategies, priorities, and daily operations
• Conducted daily process transactions and successfully developed and implemented operational improvements to align with client and IBM requirements
• Utilized Citrix controller to access client systems for invoice processing and query resolution
• Facilitated discussions with onshore teams to address invoicing issues and expedite payment settlements
• Employed RX HOME software to update invoices, and effectively resolved issues pertaining to duplicate and denied bills