Umang Parashar
Gurugram
Overview
4
4
years of professional experience
Work History
Loyalty and care Service associate
Marriott International
Gurugram
03.2025 - 12.2025
- Handled hotel reservations and bookings with accuracy.
- Maintained booking modifications, cancellations, and payment information.
- Prepared and delivered professional PowerPoint presentations.
- Maintain Excel sheets regularly.
Sales and Service Associate
Marriott International
- As a Sales and Service Associate at Marriott, I managed guest cases and inquiries to ensure a seamless and enjoyable stay.
- My role involved addressing guest needs, providing solutions (Credit points and miles), and promoting the use of hotel amenities to enhance their experience.
- This position honed my interpersonal, problem-solving, and service-oriented skills in a high-paced hospitality environment.
Subject Matter Expert
Concentrix
Gurugram
01.2024 - 07.2024
- Collaboration: By closely collaborating with my team members, I ensure that we can gather valuable insights and expertise, which can help us take our product or domain to the next level.
- Management: I am responsible for regularly maintaining and updating data related to Bliss hours, Csat, real-time count, and other relevant information.
- Used formulas (SUM, IF, COUNT, and VLOOKUP) to ensure accuracy and efficiency.
- Quality Assurance: My role is to ensure that the work meets the required standards of accuracy and quality.
Business Support Executive
Concentrix
Gurugram
06.2022 - 12.2024
- My responsibilities include managing and resolving cases and requests submitted by the admin and employees of our partnered organizations.
- We aim to address any concerns or issues the admin and support programs raise, including travel and Meal Central.
- Setup operationalized and automated processes in Excel, R and SQL for data processing.
- I worked on resolving customer queries, solving their problems, recommending solutions, and guiding product users through features and functionalities.
- Additionally, I was responsible for addressing 2-3 conversations simultaneously and comprehending and responding to all customer queries through chat in real-time to ensure customer satisfaction.
Education
Bachelor of Science -
BSA College
Mathura01.2020
Intermediate -
K.R Girls college
Mathura01.2017
High school -
K.R Girls college
Mathura01.2015
Skills
- MS Excel
- Analytical skills
- Strong Collaborator
- Customer Support
- Problem Solving
- MS Office
- Decision Making
- CRM software
Hobbies and Interests
- Singing
- Dancing
Timeline
Loyalty and care Service associate
Marriott International
03.2025 - 12.2025
Subject Matter Expert
Concentrix
01.2024 - 07.2024
Business Support Executive
Concentrix
06.2022 - 12.2024
Sales and Service Associate
Marriott International
Bachelor of Science -
BSA College
Intermediate -
K.R Girls college
High school -
K.R Girls college