UMANG SINGH
HOTEL SOUTH PLAZA
Chhattarpur
4
years of professional experience
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Work History
Hotel Receptionist
4 Years 6 Months- Managed guest check-in and check-out processes, ensuring smooth transitions for all guests.
- Handled reservations, cancellations, and booking updates in the hotel system.
- Processed guest calls and directed requests to appropriate departments for timely resolution.
- Responded to inquiries and room requests made online, by phone, and via email.
- Developed relationships with frequent customers in order to increase repeat business.
- Recorded guest reservations, cancellations, and no-shows to maintain accurate occupancy data.
- Prepared daily front desk reports and shift handover notes.
- Upgraded rooms for VIP customers.
Education
Bachelors of Science (B.sc).
Marks: 70%
Senior Secondary and Secondary school completed.
Marks: 80%
Skills
Front desk operations
Check-in procedures
Reservation management
Hotel software expertise
Customer service
Complaint resolution
Records management
Occupancy optimization
Emergency response
Team coordination
Multitasking
Staff supervision
Microsoft excel
Computer literacy
Hospitality services
Guest privacy
Personal Information
- Date of Birth: 13-10-1999
LANGUAGES
Basic English and Hindi
PERSONAL PROFILE
Father's Name:- Mr. Dhananjay Singh
Timeline
Hotel Receptionist
HOTEL SOUTH PLAZA
01.2022 - 07.2026Read More
Allahabad University
Bachelors of Science (B.sc).
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S.V.M. School
Senior Secondary and Secondary school completed.
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