Umang Tiwari
Kanpur
Summary
Results-driven Campus Recruiter with a strong track record of efficient task execution and candidate sourcing. Skilled in building relationships and driving campus engagement initiatives. Demonstrated success in communicating effectively with diverse student populations and achieving recruitment objectives. Proven ability to adapt to fast-paced environments while effectively managing last-minute changes.
Overview
4
4
years of professional experience
Work History
Campus Recruiter
Fresh Prints
01.2025 - 05.2026
- Researched over 1,000+ U.S. schools to source high-volume candidate leads using LinkedIn and other recruiting tools.
- Executed outbound recruiting campaigns to promote the Campus Manager role and generate candidate interest.
- Sourced and contacted 800–900 candidates weekly through email, text messages, and LinkedIn outreach.
- Scheduled initial prospecting calls and interview meetings with the in-house interviewing team.
- Screened and evaluated prospective Campus Manager candidates for role fit and eligibility.
- Coordinated with the interview and training teams to ensure seamless candidate transitions throughout the hiring process.
- Prepared weekly recruiting metrics reports to track outreach response rates, pipeline performance, and hiring progress.
Operations Team
Avishkaar
New Delhi
09.2022 - 12.2024
- Successfully managed end-to-end operations for 1,000+ students, ensuring seamless program delivery and supporting successful full-time placement outcomes.
- Onboarded and supported 60+ customers monthly, ensuring smooth system adoption, timely issue resolution, and high customer satisfaction.
- Resolved 3,000+ customer issues through proactive CRM-driven wellness checks, follow-ups, and feedback tracking, enhancing the overall customer experience.
- Conducted quality audits for 100+ classes weekly, monitored instructor performance, and generated 200+ performance report cards to maintain quality standards.
- Issued 150+ certificates monthly, ensuring accuracy, compliance, and adherence to quality standards while meeting turnaround timelines.
Operations Team (Internship)
Avishkaar
New Delhi
06.2022 - 09.2022
- Maintained accurate CRM records for 5,000+ customers, ensuring data integrity and up-to-date customer information.
- Conducted regular customer outreach calls to ensure satisfaction, resolve issues promptly, and provide timely support throughout the customer lifecycle.
- Collected and analyzed customer feedback to identify improvement opportunities, enhance customer experience, and support continuous process improvements.
Education
Bachelor of Arts - Applied Psychology
Amity University
Lucknow05-2022
All India Senior School Certificate Examination (AISSCE) - Class XII
Sir Padampat Singhania Education Centre
Kanpur03-2018
All India Senior School Certificate Examination (AISSCE) - Class X
Sir Padampat Singhania Education Centre
Kanpur03-2016
Skills
- Operations and process management
- CRM management
- Recruitment strategies
- Customer relationship management
- Candidate sourcing and onboarding
- Issue resolution and quality assurance
- Metrics reporting and analysis
- Candidate screening and interviewing
Accomplishments
- Awarded a Bronze Medal for best academic performance (graduating) in the Department of Psychology.
- Secured 1st place in the Inter College Debate at the Amiphoria festival conducted by Amity Law School.
- Secured 1st place in the Youth Talk Program organized by Amity Business School's club, Amibeats.
Timeline
Campus Recruiter
Fresh Prints
01.2025 - 05.2026
Operations Team
Avishkaar
09.2022 - 12.2024
Operations Team (Internship)
Avishkaar
06.2022 - 09.2022
Bachelor of Arts - Applied Psychology
Amity University
All India Senior School Certificate Examination (AISSCE) - Class XII
Sir Padampat Singhania Education Centre
All India Senior School Certificate Examination (AISSCE) - Class X
Sir Padampat Singhania Education Centre