Umang Badal Kanage
Change & Release Management | Incident Management | ITIL Framework & ITSM Tools
Pune,MH
Summary
Results-driven Release Management professional with over 7 years of experience specializing in Change & Release Management, CI/CD support, and ITSM best practices. Proven Expertise in leading cross-functional teams through complex, high-volume releases to production environments, ensuring minimal service disruption and operational stability. Proficient with ITSM tools like ServiceNow and BMC Remedy, and adept at chairing CAB meetings to enforce compliance and mitigate risk. Seeking to leverage technical and process expertise to drive efficient and compliant release pipelines.
Overview
7
7
years of professional experience
Skills
Change & Release Management
undefinedWork History
Release Manager
Billennium India Private Limited
Pune, Maharashtra
5 2022 - Current
- Spearheaded the end-to-end Change and Release lifecycle for critical production and non-production environments, ensuring high-quality deployments and system stability.
- Chaired CAB (Change Advisory Board) meetings, ensuring all changes were thoroughly reviewed, compliant with ITIL best practices, and risks were effectively mitigated before deployment.
- Drove operational excellence by overseeing release planning, scheduling, and execution, consistently achieving minimal downtime during high-impact releases.
- Managed incident escalations during the release window and produced detailed Post-Implementation Review (PIR) reports to drive continuous process improvement.
- Acted as the primary coordination liaison for internal development/QA teams and external vendors, standardizing communication for complex, coordinated releases.
- Managed and governed the Knowledge Base (KB) in Confluence/ServiceNow, focusing on critical incident resolution and new release practices, which served to standardize team workflows and reduce repeat incidents.
- Directed and mentored a team of 15 resources responsible for critical functions, including multi-environment deployment execution, incident logging and tracking, and enforcing compliance across the change lifecycle.
Technology Analyst
Infosys Limited
12.2018 - 05.2022
- Supported the release and deployment pipeline for a leading Dutch telecom client, successfully executing deployments across UAT, Integration, and Production environments.
- Managed CI/CD-related activities, including defining and enforcing branching strategies to ensure code integrity and streamline the continuous integration process.
- Reduced resolution time by actively monitoring and managing incidents, service requests, and problems using ITSM platforms (ServiceNow/Remedy).
- Developed and maintained critical release documentation, including comprehensive deployment guides, installation manuals, and configuration management knowledge in the knowledge base.
- Collaborated closely with Production Support, QA, and Development teams to ensure seamless handoffs and validation during and after deployment cycles.
- Streamlined processes by automating repetitive tasks, saving time and resources.
Associate Embedded Engineer
Arastu Systems
05.2018 - 10.2018
- Designed and implemented automation solutions for smart home systems using IoT technologies like Raspberry Pi and Arduino.
- Conducted kernel-level debugging on embedded Linux platforms (Beagle Bone Black) to troubleshoot and resolve system-level issues.
- Developed scripts and programs to automate device control and integration, improving system efficiency.
Education
Bachelor of Technology - Computer Engineering
Charotar University of Science & Technology
Anand, India 08.2015 - 2018.04
Computer Engineering
Gujarat Technological University
Gandhinagar, India 08.2012 - 2015.06
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