Umang Tandon
Mumbai
Overview
9
9
years of professional experience
Work History
SENIOR MANAGER - DIGITAL BUSINESS SOLUTIONS GROUP
HDFC BANK
MUMBAI
06.2025 - Current
MANAGER- DIGITAL BUSINESS SOLUTIONS GROUP
HDFC BANK
MUMBAI
07.2022 - 06.2025
- Serve as techno-functional expert for key verticals like Customer onboarding and new channels initiatives for the Credit Card Business.
- Onboarded one of the top customer experience partner Adobe to built an omnichannel sales onboarding platform which helped transform the bank in the Digital space.
- Established a sound Project Management structure based on Agile principles that manage cross-functional projects in collaboration with IT and other business stakeholders
- Ensured seamless customer experience by implementing Video KYC for all new to bank customers which resulted in 95% increase in compliance 60% decrease is customer drop off.
- Successfully implemented the "Onboarding only asset relationship customers as ETB" project, which led to a parabolic rise in the number of new credit card acquisition, from 24,000 onboarding in August 2024 to 92,500 onboarding in October 2024.
MANAGER- BUSINESS SOLUTIONS GROUP
AXIS BANK
MUMBAI
09.2021 - 07.2022
- Serve as subject matter expert for key verticals like customer onboarding and new channels initiatives for the credit card business.
- Proposed and implemented solutions for the credit card vertical resulting in a 22% increase in website traffic and enhanced customer experience.
- Ensured seamless delivery by managing projects from conception to production that included gathering and managing requirements for integration projects, setting timelines for key stages, and production activities for all digital channels.
- Took initiative to signify the importance of integrating best practices and technology solutions through orchestration and delivery of interactive mentoring sessions to team members.
- Prepared and presented a comprehensive documentation highlighting existing as well as new functionality.
- Spearheaded and navigated two projects from start to successful finish in a short span of six months.
CONSULTANT- STRATEGIC INITIATIVES
GIEOM BUSINESS SOLUTIONS
MUMBAI
06.2019 - 08.2021
- Product sales head of Digital Identity Verification and Video KYC solution.
- Planned and executed a sales strategy for the year 2020-2021, which resulted in successful customer acquisitions.
- Won the highest revenue-generating product title by successfully achieving a 150% annual sales target (2020-2021).
- Responsible for maintaining partnerships and alliances with global system integrators and core banking system pioneers like TCS, Infosys, and Temenos.
- Successfully introduced a CRM system, which streamlined sales and pre-sales efforts.
- Analyzed and evaluated tender-based contracts (RFPs) of public sector banks.
- Developed a customer base, leveraging network skills resulting in new business acquisitions.
- Acquired a number of accounts in the large private, urban corporate banks and NBFCs.
- Work closely with the top management of the firm, with direct reporting to the CEO.
SOLUTION EVANGELIST
GIEOM BUSINESS SOLUTIONS
BANGALORE
02.2019 - 05.2019
- Identified operational pain points in customer onboarding and KYC for financial institutions.
- Proposed customized solutions that reduced training costs for new PSU employees by 60%.
CONSULTANT- IMPLEMENTATION
GIEOM BUSINESS SOLUTIONS
BANGALORE
06.2017 - 02.2019
- Achieved rapid assimilation of product technical knowledge, leading to independent implementation in PSU bank.
- Led content development and installation of Digital Change Management and Business Process Mapping for BFSI organizations.
- Recognized as youngest professional to lead a complete project for a prominent PSU bank in India.
ACCOUNTS MANAGER-SALES
BITS & BYTE GLOBAL IT CONSULTING
BANGALORE
07.2016 - 05.2017
- Contributed to pre-sales efforts, driving sales of company products and services.
- Maximized client potential in designated regions by interpreting requirements effectively.
- Developed long-term relationships with clients to enhance customer satisfaction.
- Mapped go-to-market strategy to align offerings with market demands.
Education
EPGP - General Mangement
Indian Institute of Management
Kozhikode04-2027
BACHELOR OF ENGINEERING - ELECTRONICS AND COMMUNICATION
Nitte Meenakshi Institute of Technology
Bangalore06.2016
Skills
- Agile project management
- Digital transformation
- Customer onboarding solutions
- Data analysis and reporting
- Video KYC implementation
- Strategic sales planning
Timeline
SENIOR MANAGER - DIGITAL BUSINESS SOLUTIONS GROUP
HDFC BANK
06.2025 - Current
MANAGER- DIGITAL BUSINESS SOLUTIONS GROUP
HDFC BANK
07.2022 - 06.2025
MANAGER- BUSINESS SOLUTIONS GROUP
AXIS BANK
09.2021 - 07.2022
CONSULTANT- STRATEGIC INITIATIVES
GIEOM BUSINESS SOLUTIONS
06.2019 - 08.2021
SOLUTION EVANGELIST
GIEOM BUSINESS SOLUTIONS
02.2019 - 05.2019
CONSULTANT- IMPLEMENTATION
GIEOM BUSINESS SOLUTIONS
06.2017 - 02.2019
ACCOUNTS MANAGER-SALES
BITS & BYTE GLOBAL IT CONSULTING
07.2016 - 05.2017
EPGP - General Mangement
Indian Institute of Management
BACHELOR OF ENGINEERING - ELECTRONICS AND COMMUNICATION
Nitte Meenakshi Institute of Technology