UMA PREETHA C
Chennai,TN
Summary
Accomplished Senior Officer having 3+ years of experience in the financial services industry with a proven record of successfully managing a variety of banking operations, developing customer relationships and providing financial guidance. Experienced in leveraging technology to optimize operations and drive customer satisfaction.
Overview
3
3
years of professional experience
Work History
Senior Officer, Grade 2
ICICI Bank Regional Office
04.2023 - Current
- Managed daily banking operations, including account transfers, deposits, withdrawals etc.
- Conducted financial analysis to identify short-term and long-term opportunities for customers.
- Developed and implemented strategies to improve customer satisfaction and retention.
- Provided training and mentoring to new banking officers related to retail banking.
- Managed customer accounts and provided support to customers with inquiries.
- Provide exceptional technical support and product guidance to an average of 60 customers per day via email or phone.
- Actively participated in team-wide training initiatives to enhance product knowledge and customer service skills.
- Commended for exceptional problem-solving skills and the ability to effectively handle complex customer inquiries and complaints.
- Demonstrated appropriate and professional phone skills, exhibited composure and patience at all times.
Senior Officer Grade 1
ICICI Bank Regional Office
09.2021 - 03.2023
- Managed and evaluated operational processes and procedures to offer retail lending products and services.
- Identified retail teams' specific training requirements and delivered tailored training programs to meet needs.
- Handled inquiries of hosts/channels and guests by phone or email.
- Maintains consistent metrics with regard to client satisfaction, responses per hour, and quality assurance.
Education
Bachelor of Engineering - Electronics And Communication Engineering
Dr. Sivanthi Aditanar College of Engineering
Tiruchendur07-2020
Skills
- Communication Skills
- Problem-Solving
- Team Collaboration
- Adaptability
- Attention to Detail
- Time Management
Accomplishments
NPS (Net Promoter Score) award received for achieving 95 % customer satisfaction by resolving customer queries through phone.
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Timeline
Senior Officer, Grade 2
ICICI Bank Regional Office
04.2023 - Current
Senior Officer Grade 1
ICICI Bank Regional Office
09.2021 - 03.2023
Bachelor of Engineering - Electronics And Communication Engineering
Dr. Sivanthi Aditanar College of Engineering
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