Umar Mukthar. A
Chennai
Summary
Dynamic logistics professional with extensive experience, excelling in rate negotiation and carrier relationship management. Proven ability to enhance operational efficiency and customer satisfaction through strategic pricing and effective communication. Skilled in documentation and adept at leveraging technology to streamline processes, ensuring timely and accurate shipments.
Overview
18
18
years of professional experience
Work History
Asst. Manager – Sea Freight (Export & Import)
Broekman Logistics India Pvt Ltd
Chennai
02.2024 - Current
- Function as regional pricing desk for southern offices and assist on whenever pricing inquiries are presented
- Identify most suitable carriers / co-loaders, negotiate prices and other commercials and build a strong relationship with the carriers as well as co-loaders
- Work towards Increase in volumes from existing network of agents and customers and help sales team to onboard new business based on timely and effective costing
- Quoting rates on RFQs to customers and our overseas/origin offices within submission in timeline
- Provide sales support to branch(s) through joint calls with customers, training, understanding and resolving special requirements of customers, and provide inputs to pricing
- Continuously engage with overseas offices and partners to improve business opportunities by fine-tuning products/services, providing and receiving information and best practices, informing changes in freight business etc
- Provide inputs to managing the Sea freight business such as budgets, strategies and tactics
- Provide support to our team for best customer satisfactions
- Timeline / Weekly quote / pricing report to Management and identify markets with opportunities based on inquiries received from network of agents and market intelligence
- Regular visits to the liners to develop/build rapport
- Outstanding follow up with liner/nvocc, customers
- Dept GP monitoring, handling the team member of 4 & providing guidance wherever required
- Quoting for project cargos and negotiation the better rates with carrier
Deputy Manager - Ocean Exports
HTL Logistics India Pvt LTD
Chennai
10.2016 - 01.2024
- Rate Negotiation with all the carriers, nvocc, vendors & handled team member of 9
- Identify most suitable carriers / co-loaders, Negotiate prices and other commercials and build a strong relationship with the carriers as well as co-loaders
- Quoting rates on RFQs to customers and our overseas/origin offices within submission in timeline
- Handling all Key accounts PAN India level and cross country
- Co-ordination and support to Sales team and Accounts personnel in their activities
- Handle operations of all carriers i.e., Sea, Land, Trouble Shoot all issues of Loading, Transshipments and Final Deliveries
- Communicate / correspond with International Agents and Consignees, sending pre advice / arrival notice and ensure timely issuance of delivery orders, clearance, and Delivery of Shipment
- Customers support and follow-up for smooth shipping operations
- Facilitate shipment status update to customers through Monitoring Movements from Origin to Destination
- Handled special equipment, SOC & DG shipments
- Knowledge of International Export/Trade Documentation requirements L/C Documentation
- Familiar with Online / Manual Bill of Lading Documentation
- Proficient in House, Master, and Switch B/L documentation, knowledge of AMS / ISF
- Maintain Proper Records for Documentation and Prealert to overseas office
- Familiar in door-to-door movement in all kinds of shipments
- Deep selling in nomination shipments & generating new business
Customer Service Executive (Ocean Exports)
Ahlers India Pvt ltd
Chennai
05.2014 - 09.2016
- Rate negotiation with all the carriers & NVOCC
- Handling all the export movements pan india level & cross country
- Handled all the issues like container damage, cntr shut outs, cargo damage
- Co-ordination with overseas partners, customers, liner & CHA
- Handled SOC cntr, DG cntr, special equipment shipments
- Involved in documentation activity
Customer Service Executive (Export & Import)
Aspinwall & Co. ltd (Sub Agency of Safmarine Container Lines)
Chennai
09.2011 - 04.2014
- Handling customer queries for both export & import
- Coordinating with ops for cntr movements from Chennai to ICD Blr
- Coordinating with overseas for payment, Amendment and if Changes in both import & export goods
- Handling the safmarine Tools, promoting e-business
- Handling cargo release, following with customer for outstanding if any in both export & import shpt
- Generating report for daily bkgs, handling rate amendment & free days
- Coordinating with ops for cntr loading on vsl & informing to customer about roll over, longstanding shpt & unclear cargo
- Handling damage cntr issues, doing documentation for both export & import
Documentation Executive
Allcargo Global Logistics Ltd
Chennai
03.2010 - 08.2011
- Preparing Bill of Lading, Overseas agent Correspondence, Contacts with liners
- Handling the queries with customer, overseas agents & liners
- Sending documents to overseas & contacts with Clients and preparing documents for AMS filing
- Doing amendment & changes if in export bills
Documentation Executive & Customer Service Executive
Globelink WW India Pvt Ltd
Chennai
04.2008 - 01.2010
- Preparing Bill of Lading, Overseas agent Correspondence, Contacts with liners
- Submitting the Shipping Instruction through online, Sending documents to overseas
- Contacts with Clients, updating transshipment, updating cargo status to Customers
- Making daily calls to customer for getting to book from customers for LCL & FCL shipments
- Giving rates to Customer for LCL & FCL shipments, sending stuffing report to Customer for stuffed cargos
- Giving rates to clients for booked Shpts, handling issues from overseas for Container damage and Cargo damage
- Updating delivery status of cargo to clients
Documentation Executive
M Sherif & Sons Pvt Ltd
Chennai
08.2007 - 03.2008
- Preparing Bill of Lading, Contacts with liners
- Submitting the Shipping Instruction through online, placing booking for booked shipments in online
- Getting container numbers from surveyor & booking confirmation from liner
- Allotment of containers in given booking, getting Form 13 from liners and going to release the B/L from liners
Education
Bachelor of Business Administration -
Quaide-Milleth College
Chennai01.2007
Higher Secondary School -
Govt. Boys Hr. Sec. School
Chennai, TN01.2004
Senior Secondary School -
Govt. Boys Hr. Sec. School
Chennai, TN01.2002
Skills
- Typewriting Lower - I CLASS
- Diploma in Computer Application
- Team leadership
- Problem solving
- Decision-making
- Networking strategies
- Rate negotiation
Disclaimer
I hereby declare that all the above statements made in this application are true and correct to the best of my knowledge.
Languages
- English
- Hindi
- Tamil
Personal Information
- Father's Name: S. Ansar Basha
- Date of Birth: 01/21/87
- Nationality: Indian
- Marital Status: Married
Timeline
Asst. Manager – Sea Freight (Export & Import)
Broekman Logistics India Pvt Ltd
02.2024 - Current
Deputy Manager - Ocean Exports
HTL Logistics India Pvt LTD
10.2016 - 01.2024
Customer Service Executive (Ocean Exports)
Ahlers India Pvt ltd
05.2014 - 09.2016
Customer Service Executive (Export & Import)
Aspinwall & Co. ltd (Sub Agency of Safmarine Container Lines)
09.2011 - 04.2014
Documentation Executive
Allcargo Global Logistics Ltd
03.2010 - 08.2011
Documentation Executive & Customer Service Executive
Globelink WW India Pvt Ltd
04.2008 - 01.2010
Documentation Executive
M Sherif & Sons Pvt Ltd
08.2007 - 03.2008
Bachelor of Business Administration -
Quaide-Milleth College
Higher Secondary School -
Govt. Boys Hr. Sec. School
Senior Secondary School -
Govt. Boys Hr. Sec. School
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