Umar Tamboli
Pune
Summary
Dynamic process trainer with a proven track record at Allstate Solutions, excelling in performance monitoring and team leadership. Expert in Power BI dashboards and root cause analysis, I implemented process improvements that enhanced efficiency and reduced costs. Recognized for coaching underperformers and fostering a collaborative team environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Specialist & Process Trainer
Allstate solutions PVT.LTD
Pune
07.2016 - Current
- The process involves numerous property and casualty insurance transactions, including endorsements, renewals, and claim-related activities.
- Closely monitored team performance by conducting observations and tracking key metrics, identifying, and managing underachievers appropriately.
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
- Create training materials and conduct group training on new processes, or existing processes.
- Design dashboards as per the requirements to track and manage the data.
- Collaborate with developers and onshore process experts on new and ongoing projects.
- Maintain the performance reports of the team.
- Provide floor support for query management.
- Coaching and mentoring bottom performers.
- Participate in regular meetings with senior leadership to provide updates on team progress.
- Connect weekly with onshore partners to discuss SLAs.
- Collaborating with quality teams and onshore partners for an RCA session, and conducting error analysis and huddles based on the analysis.
- Implemented process improvements to increase efficiency and reduce costs.
Senior Associate
WNS Global Services
Pune
06.2014 - 07.2016
- Managed the renewal process for US Property and Casualty insurance by assessing risk factors and loss experience to make necessary adjustments for line Property, Auto, and Umbrella coverage.
GRN Assistant
Avenue Supermart
Nigdi
06.2013 - 06.2014
- Reviewed invoices and priced goods, entered data into the system using SAP, and updated the system with new products and prices.
- Awarded the Manager's Choice Award in recognition of exceptional contributions.
- Consistently recognized as 'Star of the Month' for exceptional performance and dedication.
- Received recognition for proposing enhancements to process documentation, resulting in simplified process.
- Recognized for submitting the highest number of innovative ideas within the department.
Education
BCA -
Pune University
01.2013
H.S.C - Science
Maharashtra Board
01.2010
S.S.C. - X
Maharashtra Board
01.2008
Skills
- Analytical and critical thinking
- Team collaboration and leadership
- Power BI dashboards
- Documentation and reporting
- Good communication skills
- MS Office
- Process improvements
- Root cause analysis
- Performance monitoring
- Production planning efficiency
- Capacity planning
- Project coordinating expertise
- Team training
- Data analysis
Certification
- Data analytics with python
- TTT L1 (Train the Trainer)
- AIDA (Allstate Insurance Domain Academy) Certification
Awards
- Manager's Choice Award
- 'Star of the Month' recognition
Timeline
Specialist & Process Trainer
Allstate solutions PVT.LTD
07.2016 - Current
Senior Associate
WNS Global Services
06.2014 - 07.2016
GRN Assistant
Avenue Supermart
06.2013 - 06.2014
BCA -
Pune University
H.S.C - Science
Maharashtra Board
S.S.C. - X
Maharashtra Board
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