Umarfarooq Panhalkar
Kolhapur
Summary
Dynamic and results-oriented professional with a proven track record in customer service, business development, and engineering. Demonstrated ability to excel in fast-paced environments by leveraging strong technical aptitude, exceptional communication skills, and a passion for delivering unparalleled support and solutions. Possesses a diverse skill set encompassing technical proficiency, problem-solving acumen, and a customer-centric approach. Committed to continuous learning and growth, with a focus on driving organizational success through innovation, collaboration, and a relentless pursuit of excellence.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Amazon Development Center India Pvt. Ltd
Pune
05.2023 - Current
- Provided exceptional customer service to clients by promptly addressing inquiries, resolving issues, and ensuring a positive customer experience.
- Demonstrated strong communication skills both verbally and in writing, effectively conveying complex information in a clear and concise manner.
- Utilized active listening techniques to understand customer needs and concerns, fostering empathy and building rapport to enhance customer satisfaction.
- Managed a high volume of customer interactions through various channels including email, and chat, while maintaining professionalism and courtesy at all times.
- Collaborated with cross-functional teams to escalate complex issues, troubleshoot technical problems, and coordinate resolutions to meet customer needs.
- Implemented customer feedback mechanisms to gather insights, identify areas for improvement, and enhance service delivery processes.
Production Engineer
Genius Industries
Kolhapur
09.2022 - 05.2023
- Implemented quality control measures to ensure adherence to industry standards and regulatory requirements, resulting in improved product quality and customer satisfaction.
- Collaborated closely with cross-functional teams to identify and address technical challenges, streamline workflows, and enhance overall productivity.
- Led root cause analysis and problem-solving efforts to resolve production issues and minimize disruptions to operations.
Business Development Associate
Byju's
Kolhapur
04.2022 - 09.2022
- Integral in identifying and capitalizing on business opportunities within the educational technology sector, driving revenue growth and market expansion for BYJU'S.
- Applied extensive market research and industry insights to recognize emerging trends, competitive landscapes, and strategic partnerships, informing strategic decision-making processes.
- Established and cultivated robust relationships with key stakeholders, including educational institutions, corporate entities, and strategic partners, fostering mutually beneficial collaborations and driving business objectives.
- Collaborated closely with internal departments, such as product development, marketing, and customer support, ensuring seamless alignment of business objectives and the delivery of exceptional customer experiences.
- Conducted engaging product demonstrations, presentations, and negotiations with clients, effectively showcasing BYJU'S unique value proposition, addressing client needs, and overcoming objections.
- Monitored and analyzed key performance metrics, including sales performance, pipeline development, and market trends, leveraging insights to optimize sales and marketing initiatives and drive continuous improvement.
Graduate Engineer Trainee
Padmavati Technologies
Kolhapur
02.2021 - 04.2022
- Embarked on a dynamic journey within the manufacturing industry, acquiring hands-on experience and foundational insights into various engineering processes and operational dynamics.
- Engaged in comprehensive training programs and rotational assignments across different departments, gaining exposure to diverse facets of the manufacturing lifecycle.
- Assisted senior engineers in conducting research, analyzing data, and implementing engineering solutions to optimize production processes, enhance efficiency, and minimize waste.
- Participated in quality assurance initiatives, conducting inspections, performing tests, and ensuring compliance with industry standards and regulatory requirements.
- Demonstrated a commitment to safety protocols and best practices, actively promoting a culture of safety awareness and adherence to operational guidelines among peers and colleagues.
Education
Bachelor of Technology - Mechanical Engineering
Department of Technology, Shivaji University
Kolhapur05-2020
HSC -
The New College
Kolhapur03-2016
SSC -
Irwin Christian High School
Kolhapur03-2014
Masters - Data Science And Machine Learning
Learnbay
BangaloreSkills
- Customer Support
- MS Office Proficiency
- Communication
- Team Collaboration
- Customer Complaint Resolution
- Problem Resolution
Languages
Urdu
First Language
English
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Affiliations
• Student Coordinator of “Explode 2k19”, organized by Department of Mechanical Engineering, Shivaji University, Kolhapur in September 2019.
• Coordinator of “Symphony 2k19”, an annual cultural program held at Department of Technology, Shivaji University Kolhapur.
• Participated in the Startup Hackathon organized by RGGEC in Himachal Pradesh. Collaborated with a diverse team to develop innovative solutions to real-world challenges within a tight timeframe. Engaged in brainstorming, prototyping, and presentation phases, fostering teamwork and creativity. Gained insights into entrepreneurship and innovation while networking with industry professionals and peers.
Hobbies
- Reading
- Traveling
- Fitness
Timeline
Customer Service Associate
Amazon Development Center India Pvt. Ltd
05.2023 - Current
Production Engineer
Genius Industries
09.2022 - 05.2023
Business Development Associate
Byju's
04.2022 - 09.2022
Graduate Engineer Trainee
Padmavati Technologies
02.2021 - 04.2022
Bachelor of Technology - Mechanical Engineering
Department of Technology, Shivaji University
HSC -
The New College
SSC -
Irwin Christian High School
Masters - Data Science And Machine Learning
Learnbay
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