Umasankar Vijayan
ERNAKULAM
Summary
Seasoned Project Management Associate with a proven track record at Conduent, adept in leveraging Excel and Power BI to enhance data analytic solutions. Demonstrates exceptional analytical and leadership skills, successfully implementing innovative methodologies that streamline processes and improve efficiency. Achieved significant improvements in project delivery and data management, underscoring a commitment to excellence and a results-driven approach.
Overview
13
13
years of professional experience
Work History
Project Management Associate
Conduent
Kochi
01.2023 - Current
- Conducted full lifecycle analysis to include requirements, activities, and design of data analytic solutions.
- Maintained documentation of all the processes related to Data Analysis.
- Maintained or updated business intelligence tools, databases or dashboards.
- Developed and maintained databases, data systems, reorganizing data in a readable format.
- Worked closely with management to prioritize business and information needs.
- Implemented new data analysis methodologies and data visualization techniques.
- Provided technical support for existing reports, dashboards or other tools.
Analyst
Conduent
Kochi
02.2020 - 12.2022
- Company Overview: Formerly Xerox Services, Pvt. Ltd, India.
- Payroll and Benefits Administration.
- Working as an analyst in Global HR for one of the US Fortune 500 clients, I was primarily involved in HR and payroll (defined benefits) support.
- Key responsibilities include payroll administration, quality checks, verification, payroll and data management of existing employees, and mentoring new team members.
- Responsible for processing client requisitions, payrolls, and reports, meeting targets given for the stipulated time.
- Manual payroll calculation, as applicable for the client.
- Responsible for second-level verification of data.
- Conduct peer reviews and quality checks.
- Providing feedback on quality issues found during audits.
- Responsible for the timely escalation of production-related issues.
- Manage client queries.
- Provide support to the manager on escalation handling.
- Assist the Team Leads and Process Consultants in designing and maintaining the processing calendar.
- Handling the escalation process and resolving queries using root cause analysis.
- Updating process-related reports and documents.
- Provided technical support to team members in the use of project management software tools.
- Modified project plans when needed to better align with organizational objectives.
- Conducted periodic inspections of job sites for quality and progress.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Updated and maintained databases with current information.
- Worked with cross-functional teams to achieve goals.
Sr. Payroll Executive
Buzz Works Business Services
09.2018 - 10.2019
- Company Overview: Accounts and Payroll.
- Responsible for processing salary payroll, final settlement, and related activities of UAE clients.
- Requesting time sheets or an attendance report from the client to initiate payroll for the month.
- Updating annual leave, sick leave, and LOP in the system to ensure the accuracy of the payroll file.
- Make sure additions and deductions are included in the file as per the client's confirmation.
- Run payroll as per the mutually agreed timeline for the payroll period, and send the pay register to the client for approval of the total value, including agency fees.
- Raise the client invoice for payment transfer, and make sure to receive the funds before the salary release date.
- Computation of final settlement as per UAE law and get approval from client before VISA cancellation of employee
- Make sure the reconciliation of payroll files before end of the payroll cycle
- Respond to employee & client queries related to payroll directly over phone or email
- Work closely with accounts team for issuing credit notes & passing accounts entries if any payments revised after confirmation
- Make sure to maintain & update trackers for performing payroll activities accurately
- Accounts & Payroll
Sr. Associate
NGA Human Resources
08.2016 - 09.2018
- Company Overview: Global HR.
- Working as a Sr. Associate in Global HR for one of the U.S. Fortune 500 clients, I was involved primarily in HR backend support.
- Responsible for processing client requisitions, payrolls, and reports, meeting targets given for the stipulated time.
- Responsible for second-level verification of data.
- Providing feedback on quality issues found during audits.
- Responsible for the timely escalation of production-related issues.
- Responsible for Maintaining Accuracy.
- Prioritizes, allocates, and actions daily tasks to be accomplished to meet SLA.
- To build and nurture constructive relationships with the onshore team and internal colleagues from other business areas, and to contribute to team efforts, team meetings, etc.
- Ensures that team members receive the required data in the right format, and on time, to complete payrolls and cases by the agreed deadlines.
- Calculates, prepares, and transmits manual payments and third-party disbursements, and reports to ensure that no cases are missed.
- Coaches and advises team members on systems and PC usage.
- Suggest ways in which systems and procedures can be improved to enhance the business.
- Perform high-complexity tasks (individually or with support from process consultants), research activities, and handle participant escalations for clients' aligned processes.
- Update all the audit sheets and make sure internal audit documents are updated for audits
- Global HR
Executive
Wipro Limited
11.2015 - 06.2016
- Company Overview: HR Support.
- Working as an Executive in HR support for Wipro's onsite employees, I am primarily involved in offboarding procedures, final settlement payroll, exit interviews, and voice process support for onsite employees, as well as supporting employees in due clearance.
- Update the last working day of employees in the system, and make sure the changes in the last working day and resignation reversal are up to date in SAP.
- Maintaining Employee Records.
- Payroll advice and calculation of final settlement.
- Prepare final settlement payroll inputs and sign off on the full and final settlement process according to the pay date of different regions. (U.S., APAC, and Europe)
- Send the exit mailer, which contains guidance on the offboarding process for employees'-initiated resignations.
- Answer employee queries through emails and calls.
- Responsible for maintaining trackers for different offboarding processes.
- Assisting employees in clearing dues to ensure smooth offboarding.
- To support exiting employees in clearing dues by informing the concerned clearing agents.
Senior Associate
Xerox Services Pvt. Ltd
02.2012 - 11.2015
- Company Overview: Benefits Administration (Total Benefits Outsourcing).
- Working as a Sr. Associate in Defined Benefits Operations under the Benefits Outsourcing vertical for U.S. Fortune 500 clients, involved primarily in retirement benefits calculations and payroll administration of retired individuals.
- Calculation of pension payroll for retired employees (participants).
- To make sure the retired employees receive their monthly pension correctly and without fail.
- To ensure the participant receives reissued checks.
- Development of pension plans as per participants' requests.
- Calculation of Pension Plans.
- Preparation of spreadsheets and manual fulfillment.
- Preparation of reports for auditing daily tasks.
- Perform different payroll processes and send a sign-off email of payroll to the onshore client for every month.
- Update all the audit sheets, and make sure internal audit documents are updated for audits.
- Assist the team leads in the daily work allocation plan.
- Participate in weekly and monthly touch-base calls between offshore and onshore gatekeepers.
- Handling the escalation process and resolving queries using root cause analysis.
- Updating the documentation of SOPs and operating instructions.
- Participates in transitioning the new or existing work across locations.
- Prepare cross-training plans for team members, and ensure backup for each and every resource.
Education
Bachelor in Hotel Management -
Mangalore University
Karnataka01.2009
Skills
- MS Word
- Excel
- PowerPoint
- SQL Basics
- Power BI
- Success Factors
Personal Information
- Date of Birth: 01/05/87
- Gender: Male
- Marital Status: Married
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and understanding.
Scope Of Service Handled
- Benefits Administration
- Manual Payroll calculation
- Offboarding and Retirement Benefits
- Manage Customer Requests & Inquiries
- Customer Master Data Management
- Transition & Cross Training
- Quality checks and reporting
Timeline
Project Management Associate
Conduent
01.2023 - Current
Analyst
Conduent
02.2020 - 12.2022
Sr. Payroll Executive
Buzz Works Business Services
09.2018 - 10.2019
Sr. Associate
NGA Human Resources
08.2016 - 09.2018
Executive
Wipro Limited
11.2015 - 06.2016
Senior Associate
Xerox Services Pvt. Ltd
02.2012 - 11.2015
Bachelor in Hotel Management -
Mangalore University
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