Umashankar M
Bangalore
Summary
To join progressive organization that would provide me with the opportunity to contribute towards the growth of the organization besides realizing personal goals.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Loss and prevention Executive
Delhivery limited
10.2020 - Current
- Implementing SOP or monitor processes to reduce property and financial losses.
- Collaborate with law enforcement agencies to report or investigate crimes.
- Conduct facility audits to identify problem areas or procedural deficiencies.
- Identify and report merchandise or stock shortages of fire extinguishers.
- Fire & safety conducting trainings
- Payment collection and recovery from client
- Liaoning (all type of cases coordinate with IR officers and clear the cases)
- Inspect buildings, equipment, or access points to determine security risks.
- Maintain documentation or reports on security-related incidents or investigations.
- Conducting safety and loss prevention audits.
- Train other employees in loss prevention methods.
- Surveillance through multiple cameras to avoid loss in the premises.
Shift Incharge
Udaan limited
08.2019 - 03.2020
- Ensure hub opening & closing is done as per operational standards and requirements.
- Planning as per available resources and allocating materials for vehicle deliveries.
- Ensure all team members are trained and are aware of operational standards.
- Manage the distribution according to the route wise.
- Clearing the day today Deliveries / Pickups on time and maintained the TAT consistency
- Motivate Shift executive and Delivery associate for continuous performance improvement and excellence.
- Manpower Management in Shift with floor management.
- Keep employee attrition (Delivery associate and Shift executive) to a minimum.
- Responsible for Overall Inbound operations activity.
- Responsible for Overall Outbound operations till Dispatch activity.
- Coordinate with suppliers, transporters, other vendors on a daily basis.
- Ensure cash reconciliation on a daily basis.
- Imparting Training to all Staff and Material Handlers to minimize the customer claims/complaints.
- Quality checking of materials by various standard maintained by operation team.
- Handling Customer Queries, Supporting Customer regarding claims for damage/shortage (D E P S). For the Logistics services.
- Stock Transfer Orders to other PDC.
- Supporting customer care team by resolving issues & escalations.
- Prepare Reports; Check and revert on mails.
- PSV reconciliation.
DC Incharge
Vulcanxpress ltd (Lean box logistics)
05.2016 - 07.2019
- Manage, oversee and participate in last mail delivery.
- Analyze order volumes and other available information to ensure uniform allocation of load to DHs & FEs.
- Monitor the dashboard report for next level target.
- Perform related tasks improvement planning.
- Manage the distribution according to the route wise.
- Ensuring that all levels of service are at a very high standard
- Shipment delivery/pick up tracking and updating the customer on timely basis
- Motivate DH Heads and delivery boys for continuous performance improvement and excellence.
- Manpower Management in Shift with floor management.
- Responsible for Fuel / Attendance Report through bio matrix’s and send that to the concern on monthly basis
- Must maintain the Delivery Associates Personal Details / Documents [Vehicle documents / Insurances etc.]
- Handling petty cash / expenses of the DC & sending those reports to the Finance department on monthly basis.
- Sending the Canceled / Picked up product bags to WH on time and maintain that reports too
- Keep employee attrition (FEs and DH Heads) to a minimum.
- Supporting customer care team by resolving issues & escalations.
- Monthly stock reconciliation.
Sr Executive
Gati Logistics Limited
02.2014 - 05.2016
- Team Management & Multitasking ability
- Monitor the unloading of inbound shipments.
- Arranging pickup at customer Place.
- Pre-alert customer for COD shipments.
- Arranging delivery and planning for route.
- Supporting customer care team by resolving issues & escalations.
- Coordinated with accounts team for payments to vendors & making debit vouchers.
- Planning for market vehicle delivery & cost manage.
- Arranging vehicles for every route.
- Packing Audit Supervision.
- Weekly meeting with team for improving SID.
- Planning for Achieving Targets.
- Monthly stock reconciliation.
- Supporting customer care team by resolving issues & escalations.
- Business Development of the associates.
- Motivate delivery biker /delivery boys for achieving targets.
Operation Executive
Startrek Logistics India Ltd Pvt
06.2010 - 01.2014
- Monitoring all LH & FH lanes as per the requirement or requests.
- Vendor evaluation on weekly basis.
- Managing outward(Dispatch) & Taking care RTO shipments.
- To ensure strict implementation of schedules on arrivals and departures.
- Also to ensure strict implementation in connectivity without delays.
- Customers interaction and resolving their issues.
- Coordination with Customer to follow up for special shipment/Customer complaints.
- Record Management for all Outbound related documents.
- Assisting customer care, central fulfillment team during resolving issue pertaining to any order
- MIS Reports on daily basis.
- Key responsible areas
Education
B.A. -
G.F.G.C Bangalore
01.2008
10 + 2 - undefined
Corporation Junior College
Bangalore01.2002
10th - undefined
VSHS Bangalore
Bangalore01.2000
Skills
Understanding of general office structure, innumeracy, working as part of a team and ability to work under pressure
Declaration
I hereby declare that all the above furnished details are true to the best of my knowledge Place: Bangalore Date
Timeline
Loss and prevention Executive
Delhivery limited
10.2020 - Current
Shift Incharge
Udaan limited
08.2019 - 03.2020
DC Incharge
Vulcanxpress ltd (Lean box logistics)
05.2016 - 07.2019
Sr Executive
Gati Logistics Limited
02.2014 - 05.2016
Operation Executive
Startrek Logistics India Ltd Pvt
06.2010 - 01.2014
10 + 2 - undefined
Corporation Junior College
10th - undefined
VSHS Bangalore
B.A. -
G.F.G.C Bangalore