UMASHANKER FALEJA
Rampura
Summary
Dynamic banking professional with over two years of experience in delivering exceptional customer service and fostering strong client relationships. Proven expertise in cash handling, banking operations, and financial advisory, complemented by a consistent track record of achieving top sales performance. Recognized for positive customer feedback and making a meaningful impact within the community. Eager to leverage skills and passion for helping clients achieve financial goals while contributing to organizational success.
Overview
2
2
years of professional experience
Work History
SWO-A CLERK
Central Bank of India, Chhabra
01.2021 - 02.2023
- Provided personalized banking services to customers, including opening and closing accounts, processing transactions, and providing financial advice.
- Assisted customers in opening new accounts, resulting in a 20% increase in new customer acquisitions.
- Processed daily cash transactions with zero errors, ensuring accurate account balances for customers.
- Identified customers' financial needs and recommended suitable banking products, resulting in a 25% increase in cross-selling.
- Assisted customers with account inquiries, resolved disputes, and provided information on bank products and services.
- Handled various customer transactions, such as deposits, withdrawals, and payments, while providing exceptional customer service.
- Processed an average of 60 customer transactions per day accurately and efficiently.
- Implemented effective upselling techniques, resulting in increase in sales revenue.
- Resolved customer inquiries and issues promptly, maintaining high customer satisfaction.
- Handled ATM replenishment operations.
- Prevented offline fraudulent activities related to customer accounts at branch level.
Education
B.Tech - mechanical engineering
GITS UDAIPUR
Udaipur, Rajasthan, India01.2018
Skills
- Client support
- Effective relationship management
- Cash management
- Banking process management
- Financial consulting
- Microsoft Suite
- Clear communication
LANGUAGES
English
Hindi
Timeline
SWO-A CLERK
Central Bank of India, Chhabra
01.2021 - 02.2023
B.Tech - mechanical engineering
GITS UDAIPUR