Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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UMASHANKER FALEJA

Rampura

Summary

Dynamic banking professional with over two years of experience in delivering exceptional customer service and fostering strong client relationships. Proven expertise in cash handling, banking operations, and financial advisory, complemented by a consistent track record of achieving top sales performance. Recognized for positive customer feedback and making a meaningful impact within the community. Eager to leverage skills and passion for helping clients achieve financial goals while contributing to organizational success.

Overview

2
2
years of professional experience

Work History

SWO-A CLERK

Central Bank of India, Chhabra
01.2021 - 02.2023
  • Provided personalized banking services to customers, including opening and closing accounts, processing transactions, and providing financial advice.
  • Assisted customers in opening new accounts, resulting in a 20% increase in new customer acquisitions.
  • Processed daily cash transactions with zero errors, ensuring accurate account balances for customers.
  • Identified customers' financial needs and recommended suitable banking products, resulting in a 25% increase in cross-selling.
  • Assisted customers with account inquiries, resolved disputes, and provided information on bank products and services.
  • Handled various customer transactions, such as deposits, withdrawals, and payments, while providing exceptional customer service.
  • Processed an average of 60 customer transactions per day accurately and efficiently.
  • Implemented effective upselling techniques, resulting in increase in sales revenue.
  • Resolved customer inquiries and issues promptly, maintaining high customer satisfaction.
  • Handled ATM replenishment operations.
  • Prevented offline fraudulent activities related to customer accounts at branch level.

Education

B.Tech - mechanical engineering

GITS UDAIPUR
Udaipur, Rajasthan, India
01.2018

Skills

  • Client support
  • Effective relationship management
  • Cash management
  • Banking process management
  • Financial consulting
  • Microsoft Suite
  • Clear communication

LANGUAGES

English
Hindi

Timeline

SWO-A CLERK

Central Bank of India, Chhabra
01.2021 - 02.2023

B.Tech - mechanical engineering

GITS UDAIPUR

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UMASHANKER FALEJA